Rating: 5 stars
We couldn’t be more impressed with the level of support we received from Assem. He made what initially seemed like a complicated process feel incredibly simple. Assem was quick to address our concerns and provided clear, step-by-step guidance to help us resolve the issues we encountered. His expertise helped us navigate the setup effortlessly, ensuring all our stores were connected without a hitch.
Assem’s dedication and friendly approach made a world of difference, turning a potentially stressful situation into a smooth and stress-free experience. We’re truly grateful for his help and highly recommend his support to anyone in need!
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We had a fantastic experience working with Assem, who truly went above and beyond to help us. From the moment we reached out for support, he was incredibly responsive, patient, and knowledgeable. Assem guided us through every step of the process, helping us solve the issues we faced and making it so much easier for us to connect all our stores seamlessly. His expertise and dedication ensured that we quickly overcame any obstacles, and his friendly attitude made the entire experience a pleasure.
Thanks to Assem’s exceptional support, we now have our stores running smoothly and couldn’t be happier with the service we received. If you’re looking for top-notch customer support, Assem is the one to reach out to! Highly recommend!
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I spoke with a support agent from Aftership who provided prompt and helpful assistance. They guided me through the platform’s features, making it easy to understand how to enhance our order tracking and customer communication. Thanks to their support, our shipping experience has greatly improved!
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Since starting to use AfterShip Protection across several brands, that generate multi-million annual revenue, we have had nothing but problems. Customers frequently get stuck when attempting to submit a claim and cannot get support from AfterShip, who direct them to us, and we are unable to do anything with the platform. AfterShip’s model is to deduct any refunds from the monthly premium total, however if your refunds exceed the monthly total the only payment option is PayPal, who are notorious for disabling customer accounts or freezing funds. We have now been fighting with AfterShip for over 2 months to receive the several thousand dollars they owe us for a customer claim, and AfterShip’s only option is a wire transfer that they charge $45 each time, and so far have failed twice to successfully send to our bank account. We are removing them, in favor of Route, and strongly suggest that others avoid them at all costs.
Their tracking system is basic at best, and cheaper, and more reliable options, exist. One example of how basic their system is – if an order ships in multiple parts, and one part is delivered before a subsequent part is shipped, AfterShip considers the order closed and will not notify the customer of any subsequent shipments.
Rating: 5 stars
Excellent platform with great customer service. I have appreciate the support from Chaitanya.
Thank you Aftership
Rating: 5 stars
Great support from Aftership team. I got all answers with google meet video call. Thanks a lot for your great support.
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Priya and Nitin was very helpful in getting my plugin sync issue corrected. Solved the entire issue on one connection. Recommended…
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Nitin Kunwar is a very valuable asset to this company. He managed to help us sort out very important issue in the account and gave his expert recommendations. Thank you!
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Support was able to help us with an issue and allow us to work more effectively
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I recently integrated the Aftership WordPress plugin into my online store, and I couldn’t be more thrilled with the results. This plugin has revolutionized the way I handle order tracking, offering vast features that make it a must-have for any e-commerce business.
Setting up Aftership was very eas, the user-friendly interface ensured a smooth installation process. within minutes, I had a comprehensive order tracking system up and running on my website, providing real-time updates to customers.
One of the standout features of Aftership is its compatibility with multiple couriers including most available courier companies, it works as a single window where customers will look and after ship will fetch the rea-time info from courier’s system and serve to customers. This means we can effortlessly manage shipments through various carriers, offering customers much onvenience. The ability to customize tracking pages enhances the overall brand experience, professional look the ecom website, the ability to set up a custom domain further elevates the professionalism of website, giving confidence for customers and enhancing the overall shopping experience.
The marketing tools included in Aftership are aalso a greate advantage. it can engage with customers at various points, providing updates, promotions, and relevant information through the tracking process. This not only keeps customers informed but also opens up new avenues for promoting products and services
I would like to rate Aftership as a fantastic plugin has simplified order tracking for e-commerce websites. Its easy setup, vast customization options, and marketing tools will make significant impact on customer satisfaction levels.
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best customer support
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Very good support team. Solved my problem over quick video call
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Garvita is the best
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Fast and knowledgeable, Nitish got the job done, even did a screenshare when chat didn’t work.
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great plugin for woocommerce
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Very helpful and friendly customer service received from Priya, who guided me through the features of AfterShip tracking. Fantastic product to use for updating customers on the delivery status of their orders.
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I have been using Aftership’s services to support my online sales work, and I must say, they have consistently exceeded my expectations in every aspect. I am delighted to give them a well-deserved 5/5 stars for their outstanding product quality, top-notch service, and exceptional customer care.
Product Quality (5/5): Aftership’s product quality is nothing short of excellent. Their shipment tracking system is not only accurate but also incredibly user-friendly. It integrates seamlessly with my e-commerce platform and provides real-time updates on the status of each shipment. This has been a game-changer for my business, ensuring that I can keep my customers informed and satisfied.
Service (5/5): Aftership’s service is simply superb. Their platform is reliable, and I’ve never encountered any significant downtime or technical issues. Moreover, they continually enhance their services with new features and improvements. Their commitment to staying ahead of the curve in the e-commerce industry is evident, and it’s something that I greatly appreciate.
Customer Care (5/5): What sets Aftership apart is their unparalleled customer care. Whenever I’ve had a question or needed assistance, their support team has been responsive, knowledgeable, and genuinely helpful. They go the extra mile to ensure that I have all the information I need and that my issues are promptly resolved. This level of support is a rarity in today’s fast-paced online business world.
In conclusion, Aftership is an invaluable partner in my online sales journey. Their product quality, service, and customer care consistently earn them a perfect 5/5 rating from me. If you’re looking for a reliable and comprehensive solution to streamline your shipment tracking and improve customer satisfaction, I wholeheartedly recommend Aftership. They have certainly made a significant positive impact on my business, and I couldn’t be happier with their services.
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Very friendly and helpful support!
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I am a long-time business person on e-commerce channels. In the early days, before AfterShip, I struggled to know how to send emails to my customers so that they could receive regular notifications for the journey of the orders they placed at my store. However, that has changed since I learned about AfterShip. The products at AfterShip meet my needs almost perfectly. Now I can confidently spend my time growing other parts of my business because the hardest parts are taken care of by AfterShip.
In particular, AfterShip has a very professional customer care team. They were there almost every time I needed help with AfterShip products and services. I am very satisfied with their dedicated, thoughtful, and wholehearted way of working for their customers.
I encourage those who are doing online business, especially cross-border e-commerce, to use AfterShip’s services. Surely it will help your work develop a lot.
Rating: 5 stars
The team at AfterShip is always available to help! They are fantastic at answering your questions in a timely manner. Thank you for all you do!
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Kudos to CS team, fast solutions are provided
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Best tracking service for woocommerce
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He helped me to fix some issues and provided me discount. thanks again
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the best men ever in all the customer service all the other is take time for you only this men is the best
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Easy to use, great support that guides you through the setup procces when neccesay. Would recommend it to everyone with e E-commerce store!
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I definitely recommend AfterShip Tracking. The platform design and service is perfect.
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Best Tracking Service and Plugin you can use free plan if you have small business you can upgrade to premium they have really great tracking service and plugin is also a plus for woocommerce can add tracking form woocommerce directly dont need to go on aftership website really love it
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Constantly updating this plugin with new great features keep up the good work
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Thanks for your help with setup connection to multiple website!
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Fast and Helpful Response
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