Rating: 1 star

I had some issues in setting up, but the support I received was outstanding. Many Thanks to the team at WPBravo and Andrew in particular who took time out of his weekend to help. 5 Stars Guys!

Update:

My initial review was that everything was all good, however, the plugin requires too much manipulation to work effectively as a helpdesk plugin. i.e you need to install additional plugins and create user role restrictions to ensure the agents only have access to the plugin and not the full administration section of wordpress. As you will see from my support tickets it is taking days to get an answer from these guys which is unacceptable. In my opinion, look somewhere else for a helpdesk plugin.
I have requested a full refund.

• This topic was modified 7 years, 9 months ago by meltedhouse. Reason: Downgrade of Review
• This topic was modified 7 years, 9 months ago by meltedhouse.

Rating: 5 stars

Tal como lo buscaba, 20 puntos

Rating: 5 stars

velocissimi e competenti nel risolvere un problema di installazione del plugin consigliatissimo!!!!

Rating: 3 stars

A few things that need to be addressed in order for me to give this 5 stars

1. I purchased the email notification add-on, installed it, but it is not recognized by the main plugin
2. Need ability to adjust field labels and drop down categories
3. need ability to embed the create ticket public form into other pages
4. standalone without needing all the other functions with it.

Rating: 5 stars

Very fast support!

Fast bug fixing!

I like this helpdesk more than other plugins.

It’s very simple to use.