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Failed to add user – 400

AnV — Tue, 29 Oct 2024 16:25:22 +0000

Replies: 1

I had a perfectly fine working opt-in on my website… but apparently it stopped working, I don’t know since when, I got an e-mail of someone who tried to subscribe but couldn’t… I didn’t change a thing for months….
when searching on the error I saw on his forum that someone reported the issue 8 months ago… can you please help to fix this please?

This topic was modified 4 weeks ago by AnV.

Failed to add user – 400 error on version 2.5.6

redshift404 — Mon, 19 Feb 2024 10:57:03 +0000

Replies: 2

Hi, our site was running version Campaign Monitor Forms by Optin Cat 2.5.4 and worked fine, however since updating to 2.5.6, subscribing fails with the error “? Failed to add user – 400”.

The admin displays available subscriber lists correctly so we know that part of the plugin/API is still working. I have enabled WP debug mode but nothing related to the plugin appears in debug.log. The site is running WP version 6.4.3, it is also a multi-site. The server is running PHP 7.4.33.

I have reverted the live site to version 2.5.4 while we wait for a fix, and installed version 2.5.6 on a staging site in the hope we can email URLs to someone at FatCat Apps rather than posting them publicly here.

Please let me know if this is possible, thanks!

Optin Form not working

Paul Mycroft — Sat, 14 Jan 2023 01:02:28 +0000

Replies: 3

Hi there,

It seems that when I click on “Edit” in the dashboard for my popup form, I only see a “loading preview…” message but no form. I have not had any signups since September when we updated to PHP 8.

Can you advise here? Thanks!

php 8.0 or 8.1 compatible

iugoau — Fri, 16 Sep 2022 04:10:59 +0000

Replies: 3

Hi just wanted to flag that, the plugin probably doesn’t work with php8.x

Just updated the site to php8.x, the option forms are not loading in the admin dashbaord.

Error details
Deprecated: strlen(): Passing null to parameter #1 ($string) of type string is deprecated in wp-content/plugins/campaign-monitor-wp/includes/classes/k/k.php on line 409

Optin Form Not Working

swissarmyca — Wed, 12 May 2021 07:16:07 +0000

Replies: 2

The Optin Post box form does not seem to be working for me. It is present but everytime name and email is entered in, it refreshes the page and does not transmit the information to CM. This is in contrast to the Pop-up form on the same site that works great. What am I doing wrong?

ReCaptcha

KineticPulse — Thu, 26 Nov 2020 11:11:33 +0000

Replies: 2

A client is getting a lot of fake signups – how can I add ReCaptcha to the Optin form?

Form not showing in Widget

lauren78 — Tue, 08 Oct 2019 03:56:59 +0000

Replies: 3

Hi there,

Our form is successfully linked to the Campaign Monitor form via the API however the widget continues to show “Please make sure to connect your form to your email marketing provider and to select a thank you page.” and the front end shows “The selected Optin Cat form doesn’t exist.”. I have tried reading the form API details and also creating a new form linking to the database but the issue continues. The form works at the campaign monitor end as I can add a widget with code linking to one of their forms and it works no problem.
Can you assist?

Thank you

How to change color of Success Box

emeraldandmintco — Fri, 30 Aug 2019 19:03:27 +0000

Replies: 1

Hi – wondering if you can help me customize the color of the success box pop-up that appears on an embedded form after an email address has been collected. It currently clashes with the rest of the site, and although I can change the text input, there’s no option for color/font changes. Couldn’t figure it out with more basic custom CSS. Thanks

Unnecessary Database queries on each pageload

EvgenyR — Mon, 22 Jul 2019 10:13:11 +0000

Replies: 3

Hi,
we’ve noticed some ‘ALTER..’ DB queries run by the plugin on each pageload with the form from the plugin on the page:

ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'id' 'id' INT NOT NULL AUTO_INCREMENT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'email' 'email' LONGTEXT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'name' 'name' LONGTEXT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'time' 'time' DATETIME
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'timezone' 'timezone' LONGTEXT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'campaign_id' 'campaign_id' INT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'status' 'status' LONGTEXT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'consent_granted' 'consent_granted' LONGTEXT
ALTER TABLE wp_fca_eoi_subscribers CHANGE COLUMN 'consent_msg' 'consent_msg' LONGTEXT

We had to add manual fix for this, because with thousands of pageviews these DB queries could cause significant load on MySQL DB.

These queries are caused by a call to dbDelta() function in ‘EoiSubscribers’ class constructor. It really should not be called on each pageload, a variable with a DB table version should be used to check prior to calling to dbDelta() function, see the page in the codex: https://codex.www.ads-software.com/Creating_Tables_with_Plugins#Adding_an_Upgrade_Function

Our version of the code with the fix to avoid ALTER DB queries on each pageload:

$installed_table_ver = get_option( 'fca_eoi_subscribers_ver' );

if ( $this->db_table_ver !== $installed_table_ver ) {
	//CREATE THE PEOPLE TABLE
	$sql = "CREATE TABLE $this->table_name (
		'id' INT NOT NULL AUTO_INCREMENT,
		'email' LONGTEXT,
		'name' LONGTEXT,
		'time' DATETIME,
		'timezone' LONGTEXT,
		'campaign_id' INT,
		'status' LONGTEXT,
		'consent_granted' LONGTEXT,
		'consent_msg' LONGTEXT,
		PRIMARY KEY  (id)
	);";

	require_once( ABSPATH . 'wp-admin/includes/upgrade.php' );
	dbDelta( $sql );

	update_option( 'fca_eoi_subscribers_ver', $this->db_table_ver );
}

Could you please update the plugin with a similar fix to avoid ALTER DB queries on each pageload?

Thank you.

Custom CSS

melanie71 — Tue, 26 Mar 2019 00:58:29 +0000

Replies: 3

Hello! I haven’t used your plugin before (normally use Mailchimp, but for this project the client uses Campaign Monitor). I have tried adjusting a few things with Custom CSS, and also tried a few different templates, but haven’t achieved what I need to. Are you able to help?

Things I’m hoping to change:
1. Square up the fields (not rounded)
2. Square up the button. Create transparent background, with grey border.
3. Remove left/right padding so form sits directly below content above (button still centered).

Thank you.
Melanie

Sluggish Admin Area

Anonymous User 16723686 — Sat, 22 Dec 2018 16:00:00 +0000

Replies: 6

One my clients is using the ‘Campaign Monitor Forms by Optin Cat’, and after installing it the site’s admin area is extremely slow. The public site itself is not impacted; however, every page in the admin section slows down once this plugin is enabled.

I was just running some tests and could load pages in the admin panel from 250-500ms, but after enabling the plugin, the same page takes 3-5s.

Any ideas why this plugin would slow down the entire admin section of the site – or more importantly how to prevent that? They are now on the latest version of WordPress v5.0.2. I have also tried things like uninstalling and reinstalling the plugin to no resolve.

Any advice would be greatly appreciated since even doing things like creating posts is slow having this enabled. I appreciate your assistance.

How to add the form to my page template

solembeem — Wed, 14 Jun 2017 07:24:51 +0000

Replies: 2

Hello ,
I want to add the subscribe form to my home page template but can’t find how to do that.
I’ve watch the video and maybe because I use free version it doesn’t have the shortcode option in my form setting.
Please help.

Thank you.

Error: Cant’ add user

matthorseman — Sat, 03 Jun 2017 07:44:14 +0000

Replies: 2

Hi
I have added a new form, a simple subscription. Added in correct Client ID and Secret for Campaign Monitor but the form just does not like adding email addresses.

See this: https://www.oakleighwatches.co.uk/news/

Any clues

Matt

Silent fail Safari + Chrome

foag — Wed, 01 Mar 2017 16:21:04 +0000

Replies: 4

Hi!

I’m using the plugin with success on mobile and other devices, but on desktop Safari / Chrome the popup never shows despite erasing the cookies and trying private mode etc.

Are there any debug mode or any explanation?

Client ID for Mailchimp – “Email Marketing Provider Integration”

cpacoaches — Mon, 07 Nov 2016 17:19:36 +0000

Replies: 2

On the home page I’m get this error: “Optin Cat: Invalid Form ID”

Everything looks good on the opt in form except; “Client ID”. I clicked “Where can I find my Campaign Monitor Client ID” link but it was no help.

I’m using mailchimp and went through everything and have no idea what they are looking for?!?!

Help!!!

Shortcode doesn’t render opt-in form on homepage widget

raleighwood — Fri, 16 Sep 2016 19:04:07 +0000

Replies: 3

Hello!

I’m testing out the Optin Cat Campaign Monitor feature at https://www.raleighwoodmedia.com/straighttalkplus/ and where I’ve placed the shortcode in the homepage widget for opt-in information, I’m not seeing the opt-in box rendered… just the shortcode text itself. Any thoughts on what I’ve missed along the way?

Cheers,
LJ

This topic was modified 8 years, 2 months ago by raleighwood. Reason: opt-in to reply updates

502 Bad gateway on multi-site installation

tredneb — Wed, 07 Sep 2016 07:24:29 +0000

Replies: 1

After installing optin cat on a multisite installation I started to get 502 Bad gateway errors. No such issue on an normal installation with the same theme.

Could see the following errors in the log:

AH01071: Got error ‘PHP message: WordPress databasefout Table ‘wordpress_d.x6DYJfNL4U_4_fca_eoi_activity’ doesn’t exist bij query SELECT form_id, COUNT(*) AS total FROM x6DYJfNL4U_4_fca_eoi_activity WHERE type = ‘impression’ GROUP BY form_id gemaakt door WP_List_Table->display, WP_List_Table->display_rows_or_placeholder, WP_Posts_List_Table->display_rows, WP_Posts_List_Table->_display_rows, WP_Posts_List_Table->single_row, WP_List_Table->single_row_columns, WP_Posts_List_Table->column_default, do_action(‘manage_easy-opt-ins_posts_custom_column’), call_user_func_array, EasyOptInsPostTypes->set_column_data, EasyOptInsActivity->get_form_stats\nPHP message: WordPress databasefout Table ‘wordpress_d.x6DYJfNL4U_4_fca_eoi_activity’ doesn’t exist bij query SELECT form_id, COUNT(*) AS total FROM x6DYJfNL4U_4_fca_eoi_activity WHERE type = ‘conversion’ GROUP BY form_id gemaakt door WP_List_Table->display, WP_List_Table->display_rows_or_placeholder, WP_Posts_List_Table->display_rows, WP_Posts_List_Table->_display_rows, WP_Posts_List_Table->single_row, WP_List_Table->single_row_columns, WP_Posts_List_Table->column_default, do_action(‘manage_easy-opt-ins_posts_custom_column’), call_user_func_array, EasyOptInsPostTypes->set_column_data, EasyOptInsActivity->get_form_stats\n’, referer: https://vps-253857-4414.hosted.at.hostnet.nl/packaging-nl/wp-admin/post.php?post=262&action=edit

No CSS Layout now adds lots of CSS

jhoffman255 — Thu, 25 Aug 2016 21:51:50 +0000

Replies: 1

Updated from 1.5.8 to 1.6.1 and my single form no longer appeared in the widget area, though it existed in the admin. Resaving the widget had no effect. Resaving the form in the admin fixed the issue of it now showing on the front end, but now there were all sorts of styles that were not in the original form. Reselecting the No CSS layout on the existing form or a new form now shows Color, Border, etc. selectors for the form fields. Even if you clear the entries, you still get CSS injected in the head with the form (see below) with badly formed CSS and ‘!important’ added to border, background, font-size so that you can’t override them in the theme style sheet.

This makes the NoCSS layout useless. Please fix.

https://www.ads-software.com/plugins/campaign-monitor-wp/

Unable to edit existing forms

esparenburg — Sun, 14 Aug 2016 10:39:04 +0000

Replies: 1

Hi there

Both popup and sidebar forms disappeared recently. I’ve just deactivated and reactivated the plugin, and the sidebar form appeared, but not the popup. Neither are able to be edited – when I click to edit one of the forms, the page loads with no content. Any help would be appreciated!

Site is: https://www.appletozucchini.com.au/

Emma

https://www.ads-software.com/plugins/campaign-monitor-wp/

Can't add e-mail addresses to my list

marthajean — Tue, 19 Jul 2016 22:54:01 +0000

Replies: 1

I created an Optin Cat popup that offers optin bait. I can enter an e-mail address into the form, but I keep getting the following message:

Error: Can’t add user

A check of my Campaign Monitor database shows that the e-mail address isn’t being added.

But the reply message, which includes the optin bait link, is being sent.

https://www.ads-software.com/plugins/campaign-monitor-wp/

DIV tags removal

drzoidborg — Fri, 15 Jul 2016 09:05:06 +0000

Replies: 1

Hi,
first of all this plugin is very usefull and easy to use. Though I was wondering how I can remove the

-Tags that are automatically “produced” for every text field. I can`t find them (No-CSS Layout) in the file “campaign-monitor-wp/layouts/widget/layout_0/layout.html”


	
    {{{headline_copy}}}
	{{#description_copy}}
		{{{description_copy}}}
	{{/description_copy}}
	{{#show_name_field}}
		{{{name_field}}}
	{{/show_name_field}}
	{{{email_field}}}
	{{{submit_button}}}
	{{#privacy_copy}}
		{{{privacy_copy}}}
	{{/privacy_copy}}
	{{{fatcatapps_link}}}

Any idea how to get rid of them?

Best regards

Stefan

https://www.ads-software.com/plugins/campaign-monitor-wp/

Latest Update Broke My Site

vitros — Wed, 15 Jun 2016 19:55:50 +0000

Replies: 5

Hello, I just updated Optin Cat and it had a terrible effect on lists, i.e. dropdown menus, post meta, tabs, etc. Can you help please?

https://www.ads-software.com/plugins/campaign-monitor-wp/

Last names?

lacoder — Thu, 21 Apr 2016 18:03:08 +0000

Replies: 1

Hi, I was wondering if there was a way to have ‘first name’ and ‘last name’ input fields?

It really needs to have Name + Surname + Mail (so three boxes), otherwise the entries won’t be added to our database as it stands?

If this is a premium feature then I’m happy to upgrade

https://www.ads-software.com/plugins/campaign-monitor-wp/

How can I include hidden flags in the form

rsspanic — Sun, 13 Mar 2016 12:52:57 +0000

Replies: 1

Hi, I’d like to include two or three hidden flags that will convey certain permanent (static) values to custom fields in the subscriber’s profile in CampaignMonitor. How can I do that with the plugin? (or where do I hard code it in its php code?) thanks

https://www.ads-software.com/plugins/campaign-monitor-wp/

JS issues with 1.5.0

yodathedark — Wed, 24 Feb 2016 11:35:47 +0000

Replies: 14

Updated to 1.5.0 this morning and the optin form stopped working. Examining the console revealed that submitting the form was bringing up a “Uncaught ReferenceError: fca_eoi is not defined” error.

Obviously, the fact this makes the form unusable also makes this version of the plugin unusable and I’ve reverted to 1.4.2 for the moment.

https://www.ads-software.com/plugins/campaign-monitor-wp/

PHP Fatal error: Call to undefined function remove_meta_box() LINE 20

tripledm — Wed, 24 Feb 2016 08:31:24 +0000

Replies: 4

Hello,

I have a error on my site with the plugin installed. In the PHP error log it shows:

PHP Fatal error: Call to undefined function remove_meta_box() in /home/sitepath/public_html/wp-content/plugins/campaign-monitor-wp/campaign-monitor-wp.php on line 20

Please help! Thank you!

https://www.ads-software.com/plugins/campaign-monitor-wp/

How i integrate to Infusionsoft

wendywijaya — Mon, 25 Jan 2016 05:00:04 +0000

Replies: 1

i want to integrate optin cat to infusionsoft. but it not show html code. just only API. How i integrate it ?

https://www.ads-software.com/plugins/campaign-monitor-wp/

Bugs/Corrections/Suggestions

david-fanin — Wed, 13 Jan 2016 14:42:00 +0000

Replies: 1

Hello,

Thanks for your plugin and the saved time!

Nevertheless, I found and fixed a bug and i have suggestions to improve your plugin..

When I validated the form without entering the field, I had no error message.
The bug was in the file: /assets/script.js.
I replaced it:

fca_eoi.invalid_email = $this.children('.fca_eoi_error_texts_email').val();
fca_eoi.field_required = $this.children('.fca_eoi_error_texts_required').val();

By:

fca_eoi.invalid_email = $this.find('.fca_eoi_error_texts_email').val();
fca_eoi.field_required = $this.find('.fca_eoi_error_texts_required').val();

In the same file, it would replace the following line:

$( '.fca_eoi_form_button_element', $this ).attr( 'disabled', 'disabled' );

By:

jQuery( '.fca_eoi_form_button_element', $this ).attr( 'disabled', 'disabled' );

Indeed, for reasons of compatibility, the shortcut ‘$’ jQuery can be disabled.

In the file ‘/assets/style-new.css’ : I suggest you to remove ‘!important’ rules because it’s difficult to customize the affected properties.

Bye!

https://www.ads-software.com/plugins/campaign-monitor-wp/

thank you for subscribing form

MariadeS. — Sat, 14 Nov 2015 11:32:20 +0000

Replies: 2

Hi, can someone tell what/where exactly to go to get my API and client ID from mailchimp?
Thanks

https://www.ads-software.com/plugins/campaign-monitor-wp/

subscriber list location

afwade — Fri, 30 Oct 2015 02:51:25 +0000

Replies: 1

I’ve installed the free version and we have five sign-ups so far but I can’t find where the sign-up information is located. There were no email notifications and there is no where that I can see w/in the plugin that gives anything but stats. What am I missing?

https://www.ads-software.com/plugins/campaign-monitor-wp/