Before you start a new support thread, it’s always a good idea to first check out the FAQ and scan through the existing support threads. You’ll often be able to find an answer much quicker than way, and it helps us avoid having to answer the same question multiple times.

If you do decide to create a new thread, please provide as much detail as possible. Also make sure that you check the ‘Notify me of follow-up posts via e-mail’ box so that you won’t miss any replies.

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