Rating: 5 stars
I had a minor issue with setting up the plugin. I totally missed something and Mike came to the rescue!
This plugin allows you to set which shippers you want to use, and also allows to set a handling fee if you wanted, per shipping service. Great stuff!
]]>Rating: 5 stars
We love using this and we rely on it!
]]>Rating: 5 stars
The plugin works great and has a lot of options. I had an issue with an update with Woocommerce and received an error with this plugin. I reported the issue and within a couple of days their team had a fix for me. I’d recommend this plugin.
]]>Rating: 1 star
Using WordPress for the last 10 years and this is my first time giving a negative review to any plugin developer.
I am a premium buyer of this plugin and the plugin is showing errors on the website also users are not getting shipping rates, Using this plugin for a long time, and It was working fine but now developers are careless. I have lost so many sales and customers. Contacting their support is a waste of time because they don’t bother to answer and are not updating their premium plugin.
PLEASE DO NOT BUY THIS PLUGIN, Instead buy Canada Post Shipping Method from WooCommerce’s official website. You will get good support and their code would be working properly.
]]>Rating: 2 stars
On one hand it connects to CP and works for one item. However if you add a second item to the cart it just doesn’t work and doesn’t add the shipping it always just adds about $2. I tried two heavy units of 7 lbs and the other 15. Either one will give me around $30 but the two of them about $32. Makes no sense since they are two heavy boxes.
There are zero options to configure and everything you want including “Ship By Dimensions and Weight” is available in premium version apparently. So since it only calculates when I enter weight and size of a product what does this mean? What’s it doing now in the standard version?
Anyways would be nice and would not mind paying upgrade if the basics worked.
]]>Rating: 3 stars
I had an item that was not calculating postage and reached out for support on Sept 1 and had no response. I sent a follow up on the 18th, no response. At the time of this review it was the 21st and still had not had a response. As an ecommerce site ideally this would be at least addressed within 24 hours for an issue that is critical to the site and central to the plugin’s only purpose, for a paid account. I attempted to get attention via a paypal claim which ended in a refund and had to look into alternate plugins. The dev reached out to apologize recently with some retroactive support so I am changing my review here to reflect that with some understanding of 2021’s insanity. Hopefully this gap in communication is not typical going forward because the plugin works well when it works, could really use some simple docs in lieu of responsive support if that is what the cost of the plugin is meant to provide. Best for 2022
]]>Rating: 1 star
I installed this plugin and it doesn’t work. I emailed support 3 times for assistance nothing. I requested a refund nothing so I am having to do a chargeback.
DO NOT DOWNLOAD
Rating: 5 stars
I connect many eCommerce websites and use many plugins. This Canada Post plugin has excellent programming and support. I had an issue but it was all our fault. Even then, the support team provided additional support and fixed our mistakes. Thank you guys!
]]>Rating: 5 stars
Works very well on my web site.
]]>Rating: 5 stars
Does the job with good support!
]]>Rating: 5 stars
Really simple to set up and integrate. Ran into a few issues recently and Mike helped me out big time! The issue wasn’t even with the plugin, but he still helped me fix the issue in a timely manner. It’s hard to find a plugin these days with such great customer service and assistance, and this one comes through big! Thank you!!
]]>Rating: 5 stars
Great plugin with lots of options, worth the upgrade to premium. Has been working flawlessly for almost a year but recently ran into a critical issue. Contacted support and they sent me a new version of the plugin which has fixed the issue! ??
]]>Rating: 5 stars
Sorry to say that but this plugin is WORTHLESS!
Don’t print the shipping labels or offer anything else, except the shipping rates with most of the time, are absolutely wrong.
Support is incredibly rude and inefficient.
If you can use something similar, do it!
Because its what I am doing right now!
Rating: 2 stars
I spent 3 months trying to get ahold of the developer to add some super basic yet necessary integrations into our customer’s website.
Every time he realized he had to do some work he ghosted our company and left us hanging.
I cannot in good conscious support anyone or any company that doesn’t care about its customers.
]]>Rating: 4 stars
Updated Review: I have revised my review from 1 star to 4 stars. The developer did finally reach out to me and offered to spend time to assist me in figuring out what was needed to get this plugin working for my site. Unfortunately, by this time I had already found an alternate solution that I had implemented and paid for. Fast forward to 7 months later, and it turns out my subscription was on autorenew and I was charged the annual renewal fee again (my fault for not taking the time to figure out making sure my subscription was cancelled.) Mike at smallfish replied to me within the hour by refunding the renewal and helping to cancel the subscription going forward. While I am sad I couldn’t get this plugin to work for my needs, I feel like this developer is deserving of a revised review for his superb customer service. He knew I was no longer a loyal customer, but that didn’t stop him from replying to help me in a timely and friendly manner, and I feel like that is the mark of true customer service. Thanks.
**Original Review**
Wanted to like this plugin. Paid for the premium version to get more accurate shipping rates, as we were frequently having issues with the weight based calculations on the free version, and losing money on our shipping due to it. I was never able to get the pro version to calculate shipping based on weight and packaging as it should do. I reached out a few times to the developer and never heard back. I will now have to find an alternative shipping plugin for my site.
Rating: 5 stars
After having an issue with the plugin (which ended up being a result of user error on my part), I reached out to Mike about looking into it. After a few emails back and forth I gave him some credentials to the site where he found the problem very quickly and resolved it without an issue, all the while providing me with very clear instructions on what adjustments I would have to make. Thank you!
]]>Rating: 5 stars
I had a problem to be solved and he helped me to troubleshoot it even if I had not the premium version. Great guy and product ! I truly recommend it !
]]>Rating: 5 stars
The plugin author has done an absolutely wonderful job with this plugin and it is actively maintained. Customer service is also spot on and replies are extremely detailed and prompt.
Great job! Great plugin! =D
]]>Rating: 5 stars
Thank you to the developers for personal support and excellent follow up.
]]>Rating: 5 stars
As all the other comments mention, Mike gives an excellent speedy and personalized service. He even tweaked the plugin to add insurance for me. 5 stars, definitely better than you’ll get with any large company. Thanks Mike!
]]>Rating: 5 stars
Hi All,
Quick Startup Of A New Website, Decided To Go With The Easy To Use Canada Post Plugin Posted Here. Everything Seemed Great Until, Checkout, There Was No Shipping Methods Available To Any Address I Entered.
I Gotta Say, One Of The Quickest Responses I Have Ever Gotten To Date –
Sent Mike An Email, Mike Quickly Responded Looking For Some Screen Shots Of My Settings.
Mike Found That I Had Enter Some Of The Packaging Measurements Incorrectly And Quickly Asked Me To Try Two Things.
Didn’t Have To Try The Second Option As The First One Was The Culprit. Mike Had Me Up And Running Within Hours All Through Email. Not Sure How He Does It But My Kudos And Thank You Goes Out To Him And His Great Plugin.
If You Are Looking For A Shipping Plugin, This Is It…
]]>Rating: 5 stars
The free version of the plugin was simple to install and configure (for a site owner). It seemed like it wasn’t working so I emailed Mike and he quickly determined that it is because our product weights are sooo light (0.001 grams) and made the necessary change to the plugin. It calculates rates based on our Canada Post account and offers all the right options automatically for Canada and USA. Thanks Mike!
]]>Rating: 5 stars
Mike, Your Woocom-Canada post Plugin works like a charm. The Documents provided was clear. After sales support was excellent. Thanks.
]]>Rating: 5 stars
After being pointed in the right direction by Support to an error I was making during setup, it now works like a charm!
My store now has real-time Canada Post rates.
Thanks guys!
]]>Rating: 1 star
I’ve installed it. Enabled it. Entered the API keys and nothing shows up on the cart page. Just says shipping method has not been selected. The other Canada Post plugin from XAdapter displays the types of shipping methods without having to set up anything.
]]>Rating: 5 stars
This plugin is provides you with the right amount of flexibility and shipping options. Support is great. Highly recommend it!
]]>Rating: 5 stars
After I noticed that the shipping cost wasn’t being included in the tax calculation, I sent a support message and they were able to fix it in a day, and now it works perfectly. Very responsive service and great support!
]]>Rating: 5 stars
The author not only replied very fast but also provided clear, and helpful suggestions to fixing the issue with our shipping rates. We were able to get quick and helpful assistance which resulted to solving the problem within a day.
]]>Rating: 5 stars
I tried the plugin and it worked well. I had great support from Mike, he took the time to see what were my needs and he replied to all of them. I don’t hesitate to recommend this product if it suits your needs.
]]>Rating: 5 stars
A very good solution to deal with the transport cost. The developper is also very up to help and answer questions very fast.
Good plugin, good support. ??
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