I am not able to login through wordpress backend clickdesk dashboard at login panel.
Please give me some instructions why i am not able to login in clickdesk login dashboard page using wordpress plugin.
]]>Hi,
I am using the lite package of clickdesk. it was working good but now i am facing emails issue one month ago. still i did not receive any email when agent is offline and customers send message.
support still not replied yet.
anyone know the reason why i did not get emails
I developed a custom theme and ClickDesk is no longer showing up when I activate the new theme.
I have everything needed in my theme that allows plugins to work like wp_head and wp_footer in those php files (as far as I know). Every forum I check just says to add those things in the header.php and footer.php files and it should work.
But, for some reason, it is not. Does anyone have some insight on why ClickDesk is not working?
]]>Hello!
After the automatic translation into the Russian language in the admin panel of your plug-in, many sentences were not translated. How can I make translation missing proposals?
Hello,
The click desk chat box is disappearing on different pages of my website – https://aelitestreet.com/. I am also seeing JS errors which seem related:
Uncaught TypeError: Cannot set property ‘innerHTML’ of undefined
at Object.show (livechat-v2.js:1)
at Object.show (livechat-v2.js:1)
at livechat-v2.js:1
at HTMLDivElement.<anonymous> (livechat-v2.js:1)
at HTMLDivElement.dispatch (jquery.js?ver=1.12.4:3)
at HTMLDivElement.r.handle (jquery.js?ver=1.12.4:3)
Let me know how IC an fix this.
]]>Hi,
I installed the trial version of your software months ago but decided it wasn’t right for our website. I proceeded to remove the code from the header, deactivate and uninstall your plugin but the javascript still shows up on our homepage. I would greatly appreciate it if you could help me remove it. Thank you.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi,
Is there a way to only show the chat on certain pages, or a section rather than the entire site?
Thanks.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Free Version – How to enable this chat to Subscribers users only?
Thanks!
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>I want to add Custom Text Link in main Navigation.
Although i got the code
<a href="#" id="livilyChatLink" class="livilyChatButton ClickdeskChatLink" image="false" onclick="return false;">ClickDesk Live-Chat</a>
But how can i add this code in main Navigation.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Why is there not a live demo of your software
I am desperate to add live chat to my site but we are a local service based business and I can’t find the feature I need.
Why are there so many chat applications that do not have location restrictions, I service
450 suburbs of Melbourne Australia and don’t want to spend any time talking to poeple
that are never going to be my customers.
We also get allot of bounce traffic from other countries so it will be common issue.
I am a natural night owl but would like to put restrictions on what times the live chat is open.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi.
I just purchased the lively chat plugin, mainly to get several agents and the trigger function to work. A few small issues:
1. I created a trigger that should start a chat if a visitor has been 5 seconds on any page (using *)- However the trigger message never shows up when I visit the site.
2. I would like to hide the email form when no agents are online. Is this possible?
Website: hellewebdesign.no
Please let me know if you need any other information. Thank you.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hello,
I think this is a excellent plugin, but I am running into an issue between ClickDesk and W3 Total Cache. Everything is working fine except I cannot seem to prevent the “Offline” and “Online” versions of the widget from caching. In other words, if I change my status (from “online” to “offline” or vice versa) the widget remains unchanged for days it seems. I believe this has to do with the browser caching function because when I clear the browser cache it updates. The ClickDesk javascript code is placed in my footer.php and should appear on every page. So not caching a particular page isn’t a good option. Although I may have to opt for that, I would prefer an option that would solely prevent the browser from caching the widget or, next best, solely the footer.php for every page (but not every page in it’s entirety). I have not included a link to my site as it is not live yet. I will post the same in the W3 Total Cache support forum at https://www.ads-software.com/support/plugin/w3-total-cache. Thanks for responding at your convenience with any suggestions.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi,
I uninstalled Clickdesk from my Plugins, but it still shown on the page.
This is not the matter of cache – it were completly cleaned.
Same issue met by other users: https://www.ads-software.com/support/view/plugin-reviews/clickdesk-live-support-chat-plugin comment by Kais777, June 22, 2014 for WP 3.9
Can you please advise what table in DB to clean? Or other way.
Thank you
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi,
I uninstalled Clickdesk from my Plugins, but it still shown on the page.
This is not the matter of cache – it were completly cleaned.
Same issue met by other users: https://www.ads-software.com/support/view/plugin-reviews/clickdesk-live-support-chat-plugin comment by Kais777, June 22, 2014 for WP 3.9
Can you please advise what table in DB to clean? Or other way.
Thank you
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>the plugin is not working on secure site. Get it working on http site, not on secure site.
Now I have added it the a footer hook in genesis and its oke1 Yust to help other people out.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>It would be a nice feature to disabled or enable ClickDesk on certain pages through the use of a whitelist (enable) or blacklist (disable). There are many cases where it is not optimal to have the chat feature display (such as when the site is called through an iFrame or when on particular page layouts.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>It would be nice to have an option to disabled the clickdesk when logged in to WP as an Admin. As a template developer the hundreds of HTTP requests made by the service make debugging a live site hard than it should be. It is also unnecessary as many logged in staff do not want to use ClickDesk to talk with other staff (but it should be an optional toggle).
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>I tried skype and US phone and neither of these options worked. I only see a popup screen with “Waiting for [operator name]”.
How to fix?
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Not able to login through wordpress backend clickdesk dashboard login panel.
Please give me some instruction bcoz i am not able to login in clickdesk login dashboard page.
Thankx in Advance.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>We have experienced an issue on your site where you have to keep refreshing the plugin page to see if we have a site visitor that has initiated chat.
Is there no way that the plugin can refresh the visitor page automatically when a new chat is initiated ?
Or lets say every 30 seconds, because we are missing chats from customers because the chat visitors page does not update without manually refreshing the page.
Thanks
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>while plugin installs without any problem on local environment (xampp) on production Server (iis7) I get a php notice “Undefined index: cdwidgetid in … httpdocs\wp-content\plugins\clickdesk-live-support-chat-plugin\clickdesk.php on line 172
php version: 5.3.15
it also happens with other Live Chat / support plugins.
any idea how to fix this?
thanks
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi its possible to customize the chat and ticket support for only one or 3 pages on my theme
Thanks
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>hello,
I have used this for my html web site early.and I need to know this can only use one agent as free user? I can see that in click desk site.
https://www.clickdesk.com/pricing.html
please give me a idea about agents.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>The plugin won’t send messages to gtalk. I’m verified, active, and online. I’ve tried it in gtalk desktop and within google apps. renownhomes.com
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>This is the message I get in the browser console when viewing an HTTPS page in my website:
Resource interpreted as Script but transferred with MIME type text/plain: “https://my.clickdesk.com/rest/visitor/widget/preferences?widget_id=all_ag9z…M&url=https%3A%2F%2Fwww.mywebsite.com%2Fen%2Fproducts-page%2Fcheckout%2F”
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>I want to change the style of chat option. I want to see that the chat box is coming with fade effect. So how to do it?
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Wondering if it is possible to disable ClickDesk just for mobile devices. It is taking up way too much of the small screen!
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi,
Click Desk which should be at the bottom right randomly dissappeared today: https://www.futcoinsale.com/
Yannick
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>I updated wordpress the other day and suddenly this morning my header is gone. It reverted back to something I had three years ago and there isn’t even a name appearing.
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>Hi.
Is it possible, when there′s no attendant, (in the chat), to make a call to a cell phone from Brazil?
https://www.ads-software.com/plugins/clickdesk-live-support-chat-plugin/
]]>