Hi Support Team,

I am facing an issue with the Coinbase Commerce – Crypto Gateway for WooCommerce plugin. When customers try to place an order using this payment method, they encounter the following error message:

“There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.”

I have checked my settings and can’t find any clear reason for this error. Could you please help me resolve this issue?

Thank you for your assistance!

Best regards,
Ehtisham ul haq

Hi, The payments done through Coinbase are done successfully but the status is stay “on hold”. Alao when after a successfull checkout, then not comeback to website thank you page.

Hi there,

I installed the plugin with woocommerce and created a coinbase test account, but I’m unable to make a transaction. Once I enter the coinbase account email, I get the following error:

Is this an isssue with the plugin or the coinbase account?

Also, the order goes through on Woocommerce and an order email goes out, instead of sending a “failed order” email, which is not the expected behaviour.

I’m using the free Version 1.6.1 for Coinbase on WordPress 6.5, no custom code

We’ve set the API, as well as webhooks. In the free plugin, the WooCommerce order ID was shown in Coinbase Commerce portal under Payments. After upgrading to Coinbase Commerce Pro, there is no more WooCommerce order ID in Coinbase, not even when we enter the order itself on Coinbase. Why?

Free plugin: https://prnt.sc/lUrVe8wu_bpd (you can see that it shows woocommerce order ID in second column)

Pro plugin: https://prnt.sc/DKpf2HopY505 (no woocommerce id shown, even if we enter the order)

Why is this? Surely not on our end as we only upgraded from free to pro plugin, we still use API + webhook and the payments work perfectly fine.

I enabled the woocommernce High-performance order storage to increase performance and was forced to disable the Coinbase Commerce due to it’s not compatible. Will these be addressed in an update?

see:

https://developer.woo.com/2022/09/14/high-performance-order-storage-progress-report/

https://github.com/woocommerce/woocommerce/wiki/High-Performance-Order-Storage-Upgrade-Recipe-Book

• This topic was modified 9 months, 3 weeks ago by someone12.

Hello,

First of all, thank you for plugin. We plan to get PRO version of it.

But, we found a bug in FREE version

We typed gateway description in backend but it doesn’t display in frontend.

[23-Nov-2023 02:53:10 UTC] PHP Warning: Undefined array key “slug” in /wp-content/plugins/commerce-coinbase-for-woocommerce/coinbase-gateway-for-woocommerce.php on line 458

Please fix asap

Hello!

Whenever a customer pays for my downloadable virtual product on WooCommerce via Coinbase gateway, the system gives such a message on the order page after successful payment:

“Coinbase payment was successfully processed. Order status changed from Blockchain Pending to Processing.”

Instead it should set the status to Completed.

Bonjour ! Il apparait que le plugin suivant : https://fr.www.ads-software.com/plugins/commerce-coinbase-for-woocommerce/

n’est pas compatible avec les blocs de paiement WooCommerce.

Serait-il possible pour vous de les rendre compatibles svp ?

Merci par avance !

Hi, I tried changing the button text with Loco Translate, but after a short display of the translated text, it turns back to the old “Proceed to Coinbase” text.

How can I change the text of the button?

Your webhook subscriber has been deactivated

Your webhook subscriber for https://www.example.com/?wc-api=WC_Gateway_Coinbase has been deactivated by our system. The endpoint is likely unhealthy or it has not been set up properly. You can reactivate it and test its response from your Commerce dashboard.

all of a sudden started getting ‘500’ errors on the webhook and Coinbase Webhook Request Failure when testing, so it wont work anymore. how to fix? have not changed anything and have had this installed for years.

WooCommerce now has a block available for their check out page. When will this plugin be compatible with it?

• This topic was modified 1 year, 7 months ago by faster9905. Reason: grammar

Hello,

I installed the plugin on my website, but the logo of the plugin on the checkout page is too big. How can I set this size?

https://prnt.sc/rMUHdgP31hyB

Kind regards,

tail -f /var/log/php-fpm/www-error.log

0 /var/www/html/bh/wp-content/plugins/coinbase-commerce/coinbase-commerce.php(35): require_once()

1 /var/www/html/bh/wp-includes/class-wp-hook.php(308): cb_init_gateway()

2 /var/www/html/bh/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

3 /var/www/html/bh/wp-includes/plugin.php(517): WP_Hook->do_action()

4 /var/www/html/bh/wp-settings.php(480): do_action()

5 /var/www/html/bh/wp-config.php(96): require_once('/var/www/html/b…')

6 /var/www/html/bh/wp-load.php(50): require_once('/var/www/html/b…')

7 /var/www/html/bh/wp-admin/admin-ajax.php(22): require_once('/var/www/html/b…')

8 {main}

thrown in /var/www/html/bh/wp-content/plugins/coinbase-commerce/class-wc-gateway-coinbase.php on line 21

The payments done through Coinbase are done successfully but the status is stay “on hold”.

The reason we got is the following:
Coinbase payment detected, but awaiting blockchain confirmation. Order status changed from Pending payment to Blockchain Pending.

Any idea how to fix, or what is the issue?

Hello,
Is it possible to setup minimum order amount for btc payments?

Most of my items cost 15$ and most of exchanges has minimum withdraw of 0.001 which is more than 15.

Want to set up btc payments only available if order for example is 30$.

Thanks!

Hi,

Welcome to the support of Coinbase Commerce for WooCommerce.
Before posting anything go through the URL (even if you’re Pro user): https://scintelligencia.com/coinbase-commerce-for-woocommerce-support/

Thanks you

• This topic was modified 2 years, 3 months ago by Syed Muhammad Usman.
• This topic was modified 2 years, 3 months ago by Syed Muhammad Usman.

Hello, I noticed that the logo from checkout page (for coinbase commerce) is not fully transparent which makes it to looks weird if your background color is different than white for this I played a bit with photoshop and fixed it. If Coinbase Commerce developers add it in the next update will be very nice because you have to do these steps every time there is new update and yeah.

Steps how to fix:
1 – Go to ../wp-content/plugins/commerce-coinbase-for-woocommerce/assets/images
2 – Delete icon.png
3 – Go to https://i.imgur.com/WNtCb3O.png and save the image as icon.png
4 – Upload the new icon.png in the directory from where you deleted the original one
5 – You are done

I hope Coinbase Commerce add this in the next update!

Is this plugin compatible with woocommerce checkout blocks?

Thank you

If you add a product (this adds “1 hour” ) https://www.michaelbakerdigital.com/?add-to-cart=2899 you’ll see that it appears but cannot be clicked?

In my WP site under payment settings I don’t see an option to add the shared secret like the tutorial said I needed to. assume it won’t work without it

https://prnt.sc/guQrsihFq9Qa

Hi,

Plugin works great, but when we do a refund in Woocommerce it seems that nothing happens. Is this correct?

During the payment process, the user specifies an email and then the merchant needs to specify the email again – https://prnt.sc/fnHVtYpNzOk6. Can you implement in the plugin so that the email is transmitted automatically? Thank you.

Hi,
Welcome to the support of Coinbase Commerce for WooCommerce.
Before posting your Issues/ Suggestions, Go through this Post.
https://www.scintelligencia.com/coinbase-commerce-for-woocommerce/
Thank you.

• This topic was modified 2 years, 8 months ago by Syed Muhammad Usman.
• This topic was modified 2 years, 8 months ago by Syed Muhammad Usman.

I have set up a new coinbase account using coinbase commerce.
This was not an easy task as there isn’t very good documentation.
Is it possible to have the payments go to my standalone self hosted wallet that I set up using coinbase?
Thank you for your assistance.

Hi,
Welcome to the support of Coinbase Commerce for WooCommerce.
If you’ve any suggestions to make this plugin more useful. We’re open for suggestions, you can post your suggestion.
Thank you.

Hello,
after connecting my woocommerce to commerce coinbase, I tried to make a payment. At the end of the “place order” process, I receive an error of which I took a screenshot:
https://i.postimg.cc/BbNZn7m9/Immagine2.png

During the process, no QR code or other related to payment is displayed.
https://i.postimg.cc/sfJ5WV8y/Immagine3.png

Another very unfortunate thing is that although the user who buys receives an error, as if the payment was not successful, I still receive an email with the order, which is paid even if it is not!

https://i.postimg.cc/tT92X0hq/Immagine.png

I don’t understand where the problem is.
I hope you can help me.

Hi,

I think I have set this up correctly:

Added the API Key, and the webhook URl:

https:/<<siteurl>>?rest_route=/ccfwc/v1/complete-payment

The payment gateway is appearing at checkout, but when I hit “Place order”, it returns the error “Error Code: 401 Message: Unauthorized”

Any suggestions what I may be doing wrong

Hello dear the coinbase-for-woocommerce that is not working webhook
i have tried everything and i checked coinbase setting that says http 200

and i have make a paid

after make a payment and completed the paid

webhook not move the users to the webhook for ?rest_route=/ccfwc/v1/complete-payment

also we need to make a setting to other website ?rest_route=/ccfwc/v1/complete-payment i can’t change it from WordPress for example i would like to webhook like
https://www.example.com/state.php and i make my self setting here

also
after paid and completed
the

look this paid
https://commerce.coinbase.com/charges/6Y5E3FZX

it is should be after Status

Completed

webhook should move the users to webhook or other way but the completed sit at same page