I just had this error when i reactivated the plugin:

[19-Nov-2024 09:48:41 UTC] PHP Notice: Function wp_enqueue_script() was called incorrectly. “wp-editor” script should not be enqueued together with the new widgets editor (wp-edit-widgets or wp-customize-widgets). Please see Debugging in WordPress for more information. (This message was added in version 5.8.0.) in /var/www/vhosts/2222222.servicio-online.net/chelsearealhomes.com/wp-includes/functions.php on line 6114

after the latest WordPress update the plugin no longer works, we tried deactivating the plugins for a possible clash but nothing

?Hola! Utilizamos Joinchat desde hace tiempo en una web multiidioma con WPML. Tenemos los textos traducidos a través de la Traducción de cadenas de ese plugin y se siempre se han mostrado correctamente hasta hace unos días, que aparecen en el idioma principal en todos. Hemos revisado y las cadenas continuan estando con sus traducciones correspondiente.

?Sabeís a qué puede ser debido?

Gracias!

hello, when i access the website from mobile, i can t see the whatsapp icon, only the green button and the text CTA.

i disabled the wp rocket optimisation for this plugin but nothing changed. The last update broke it, i think.

Can u check it? thanks!

Hello! Is there an option to limit the appearance of the WhatsApp button on certain sections of the site? For specific pages, etc.?

Thank you very much in advance for your help!

Hi there,

I’m one of the developers of the Independent Analytics plugin. We have a user who wants to track clicks on the Joinchat button, but it is using a div element rather than a link or button element (example). Could you change the .joinchat__button__open element to a button? This would allow our plugin to track the clicks and it would be more semantically accurate as well.

I have always used joinchat, but recently it stopped working on this website I have, what could be causing this? He doesn’t appear

Hi

How can I make the bubble chat to appear just in certain countries ?

Hello, I just installed the plugin and the icon is not showing on mobiles. Only desktops.

I am reading the documentation on integration with analytical tags, and it is not very clear how this is achieved.

For example:

“The event sends an array with the parameters of the events to be sent to the different platforms. New parameters can be added, modified or deleted.”

Where and how do we modify these parameters in Joinchat?

I am specifically interested in sending a webhook to Zapier, and would also like to know if it is possibly to pass GCLID information through that hook?

Any help and advice would be greatly appreciated.

Hello JoinChat, can you provide a function to disable the auto GA4 generate_lead event? We like to track interactions with the widget with Google Tag Manager instead of using the event the plugin generates. Thanks!

Hello!

I love your plugin and use it very often in many developments.

However, I have a website with WooCommerce enabled, but on the checkout page, it seems there’s a JavaScript conflict with your plugin. As a result, certain WooCommerce elements are not displayed (for example, the banners “Already a customer? Click here to log in” or “Have a coupon? Click here to enter your code”), or some fields that should be hidden, like the “Ship to a different address?” form, remain visible.

There are no errors in the JavaScript console, though.

After debugging, we found that all these issues are resolved by disabling the Join.Chat plugin.

We also tried to hide the plugin on the problematic page (checkout), but that didn’t work.

Best regards!

Hello,

Recently I tried to change the location of where the whatsapp icon is displayed on the mobile view of my site through custom css within the plugin itself.

Now I changed some stuff and the Whatsapp icon on mobile view is not visible at all anymore, while on laptop view it is totally visible. How is this possible and how can I fix it?

This is all I’ve added:

.joinchat {
position: fixed; /* Ensures the element is anchored to the screen / bottom: 130px; / Moves it 130px up / right: 16px; / Moves it 16px to the right */
}

/* Adjust for tablets (like iPads) / @media (max-width: 1024px) { .joinchat { bottom: 0px; / Move closer to the bottom for tablets / left: 0px; / Move towards the left for tablets / right: auto; / Override the right positioning */
}
}

/* Adjust for mobile phones / @media (max-width: 768px) { .joinchat { bottom: 0px; / Move even closer to the bottom for mobile / left: 0px; / Move towards the left for mobile / right: auto; / Override the right positioning */
}
}

Thank you very much,

erider123

Hello, I have no problem with my desktop site, but when I press the WhatsApp icon on mobile, the window that opens opens half way and looks ugly. I tried hard but I couldn’t fix it.
I leave the pictures.

2. I want it to be like the picture.
3. https://hizliresim.com/kz9q6pz
4. https://hizliresim.com/lrckoax

Hola!

Me encanta vuestro plugin y lo uso muy a menudo en muchos desarrollos.

Sin embargo, tengo una web en la que está wocommerce habilitado, pero en la pagina de finalizar compra parece que hay un conflicto de javascript y vuestro plugin, y hace no se desplieguen ciertos elementos de woocommerce (por ejemplo los banners de “?Ya eres cliente? Haz clic aquí para acceder” o “?Tienes un cupón? Haz clic aquí para introducir tu código”) , o que no se oculten algunos campos que deberían, como el formulario de “?Enviar a una dirección diferente?”.

En la consola de javascript no me salta ningún error, sin embargo.

Al hacer la depuración hemos visto que todos esos errores se corrigen deshabilitando el plugin Join.Chat.

Hemos tratado también de quitarle visibilidad en la página problemática (finalizar-compra), pero no ha funcionado.

Un saludo!

Hi everyone,

We are currently running Google Ads campaigns and using JoinChat on our website to manage chats. The issue we are facing is that our conversion tracking is currently set to count a conversion when someone clicks the JoinChat button. However, this method is not very reliable for us, as it only tracks clicks, not actual chat interactions.

We would like to track conversions only when a user initiates a chat (i.e., they start a conversation), not just when they click the button.

Has anyone faced a similar issue or found a way to modify the Google Ads conversion tracking code to only count a conversion if a chat is launched? Any guidance or advice would be greatly appreciated.

Thanks in advance!

Hi,

I have added the JoinChat plugin to our website but the button isn’t clickable.

• The button is not set to mobile only
• Phone number has been added
• We use WPRrocket. A bypass (?nowprocket) doesn’t help
• Caches are cleared

How can we fix the button?

Thank you!

Tengo el plugging de Joinchat en mi web con mi whatsapp pero últimamente recibo muchas mensajes a mi número de spam, como si mi número de whatsapp estuviera en alguna lista de spam porque los mensajes no tienen nada que ver con lo que hacemos. Quisiera saber si existe alguna manera de implementar ciertas reglas que dificulten que un scrapper o bot pueda extraer el número de WhatsApp de la empresa. Gracias.

Hello

I put the conversion’s Tracking label and ID on the plugin but i still dont see conversions. on google ads.

What can I do? Do I need to do additional actions?

Itamar

Hi guys, first of all, you have a great plugin that we use in several websites.

However, in this case we are working on a demo an its strange… the button is not displayed and we dont know why. Could you help us?

Thanks!

Hi. We have a Google Ads campaign with maximum performance that targets a website within which there are links that lead to WhatsApp to send a message with the Joinchat plugin for WordPress to the WhatsApp Business of the company that owns the website.

It often happens that when we launch the Google Ads campaign, rather strange messages start to arrive on the company’s WhatsApp Business, sometimes with inaudible audio, other times with texts that don’t make sense and other times they have even attached images.

Sometimes we have written to ask what the reason for their message was, and they have answered that it was an error or that they had not sent that message.

The question is, is it possible that through some technique a WhatsApp message arrives appearing to be sent from a WhatsApp from a phone number but not actually having been sent by that phone number? And why does this happen when we launch Google Ads campaigns? Could there be an increase in fake traffic when launching the campaign? What I don’t understand is how messages supposedly come from a phone number that later says it didn’t send that message.

Is there any help you can provide on this to know how to prevent or solve this so that it doesn’t happen again?

Thanks for your help.

How can I increase the height of the icon?

I just want to increase the height of the WhatsApp icon a little bit higher. How is that done?

Hi ! Its is posiible to know if a whatsapp chat lounch from a google ads conversion and include that information in joinchat CTA or somehing like that ??

Thanks

Good morning, I installed joinchat on a multisite. When I go to the NL site chats are in Dutch. But now I activated the software on the EN site and chats are not in English. Do I do something wrong?

Hello,

I added joinchat to a new wordpress site I am working on but the whatsapp bubble only appear on the following urls

https://fontana-services.com/#joinchat

https://fontana-services.com/es/home-espanol/#joinchat

however after some tests I noticed that the joinchat bubble is opened only in the first one so I was wondering if I am missing something.

Hello, since a few days ago, the whatsapp button does not appear on mobile devices and desktop, I would like to know why, could it be an update?

thanks to all

• This topic was modified 4 months, 3 weeks ago by franciscoxeds.
• This topic was modified 4 months, 3 weeks ago by franciscoxeds.

as long as Join.Chat plugin is active –
Elementor’s popup action button won’t open the popup..

I get this error –

popup.js:146 Uncaught
TypeError: Cannot read properties of null (reading ‘addEventListener’)
at HTMLDocument. (popup.js:146:22)
(anonymous) @ popup.js:146
load (async)
u @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
t.run @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
(anonymous) @ rocket-loader.min.js:1
load (async)

Hello, great plugin, I found this two might be not very important warnings on the block editor:

index.js:77 wp.editPost.PluginSidebarMoreMenuItem is deprecated since version 6.6. Please use wp.editor.PluginSidebarMoreMenuItem instead.
index.js:77 wp.editPost.PluginSidebar is deprecated since version 6.6. Please use wp.editor.PluginSidebar instead.

I have fixed it by replacing editPost with editor in the index.js, I know it is not the best solution but maybe in the next update of the plugin it may have been corrected.

Best regards
David

• This topic was modified 5 months, 1 week ago by Tokatl.

Hi guys, Thanks for your amazing plugin. Until a few updates ago it worked correctly. Now I can’t get it to show.

Hi There,

I have installed Joinchat and want to start the settings but I cannot fill in my whatsapp phone number. Does someone has the same issue and solved this? I hope you can help me.