I ran a couple of tests this morning and can see that the new contacts are not appearing in my list.
]]>I am having trouble accessing my website, and it won’t pop up at all. It seems that I have a version of 7.4.33 for Creative Mail. The only thing that is shown when I try to get to my website is the following:
Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.0.0". You are running 7.4.33. in?~public_html/wp-content/plugins/creative-mail-by-constant-contact/vendor/composer/platform_check.php?on line?24
On your home page, it says that in regards to upgrades “PHP Version: 7.3 or higher” for the latest version of “1.6.9“
I am using the Jetpack Plugin for WordPress. I cannot use/edit any part of my account menu because it says that “Jetpack can’t communicate with your site due to a critical error on the site.”
]]>Hey guys as of two hours ago the plugin for creative mail is breaking my wordpress site when I attempt to activate it. I can’t figure out how to get into your support and my main dashboard without the plugin though. Its been working great for me ever since I got it months ago. It breaks across all browsers as well as on my phone using data and separate wifis. I deleted the plugin file using file manager and completely reinstalled it twice with no change.
]]>In your requirements, it states: “PHP Version:7.2 or higher” when updating to the latest version (1.6.8) on a server with PHP 7.4, we get:
PHP Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.0.0". You are running 7.4.33. in ~/public_html/wp-content/plugins/creative-mail-by-constant-contact/vendor/composer/platform_check.php on line 24
Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 8.0.0". You are running 7.4.33. in ~/public_html/wp-content/plugins/creative-mail-by-constant-contact/vendor/composer/platform_check.php on line 24
Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.
I have had endless trouble trying to cancel my Creative Mail payment plan due to them having no customer service to contact. I haven’t been able to use the services for over a year and I have lost out on months worth of payments, I feel like I’ve been scammed due to the lack of customer service I’m rightly entitled to.
Please do something about getting my payment plan with Creative Mail cancelled as it is stress I do not need. I wait to hear from you.
Hello, we are trying to setup Creative Mail and have gone through the intial setup, however whenever we load dashboard or contacts, we get error message that it cannot access our wordpress site
It says error code: 34d9a2ef-54b7-9eef-afe4-0377accac24f’
How to fix? Thank you
]]>i signed up while building my WooCommerce store and I put in the wrong email address. I can’t access the dashboard on Creative email to change it to the correct address. The email that got entered was
zpe.lcb.mybluehost.me
that is the incorrect email
]]>Hi there, the button I use to change images isn’t working. The button appears, but when I click on it, nothing happens.
I can’t change my header image or any of the default images that load in when you use a template block.
]]>Emails are not being received by customers. As you cannot set a BCC on emails it is impossible to know if they are being received. Checking all the emails from the last week through your platform there are no opens therefor conclusion is none received.
I created atest order to see if I received the emails and a test address and I did not. The platform shows it was sent though. Where did it go?
I asked a week ago for spf and dkim records so i could add your mail server as an authorised sender – this is common for ecommerce sites wanting to ensure their customer receive important transaction emails. So now I find for the last week that no emails were received.
I want to work with your service but the poor service response and lack of basic (and common configuration at other transaction email suppliers) setup has me suspicious that you may not be a good fit for my Woocommerce site. The pity is that Woocommerce recommended you. I don’t usually take too much notice of the other reviews but maybe they are right.
I have sent a number of emails through your support button on my client portal. I had one response saying that you were waiting for technical response for spf and dkim. That was over 5 days ago. These details should be available in the portal or emailed immediately as part of the onboarding process. Another option would be to setup smtp so our own server could be used for the transaction emails and your server used for marketing emails as a compromise.
I will see out this month on my subscription but I expect these simple requests will be responded to and some engagement on how to make the system better.
]]>Hi there, I’m not hearing back from your organization, neither support or billing, and I’m still locked out of my Namecheap account and site after upgrading my plan. Please just cancel my Awesome CreativeMail plan and refund my fee. I have not been able to use any of the paid features, no one is getting back to me, and I want my money back. Also, delete and forget my credit card information after refunding. The email address associated with my account is the email address I have been emailing you with, and the URL of my site is?https://peacefully.me.
Thanks in advance!
<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>BUENOS DIAS </font></font>
<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>estoy escribiendo con respecto a mi cuenta de Creative Mail. He estado intentando cancelar mi plan mensual desde abril, pero hasta ahora no obtuvo respuesta a mis solicitudes. A pesar de mis esfuerzos por ponerme en contacto con ustedes a través de múltiples canales, incluyendo su plataforma de chat en línea, correo electrónico y soporte telefónico, no recibió ninguna respuesta. Esta falta de asistencia ha hecho imposible para mí manejar la situación por mi cuenta, lo cual ha sido bastante frustrante.Dado que no estoy utilizando sus servicios y considerando la falta de respuesta a mis solicitudes previas de cancelación, les insto a que cancelen mi plan mensual inmediatamente y dejen de cobrar a mi cuenta.Además, me gustaría que se elimine mi cuenta de Creative Mail, y que se borren todos mis datos personales de acuerdo con la ley de protección de datos.La cuenta está asociada a mi sitio web https://www.onglesreig.com, donde instalé su plugin.Agradezco su atención a este asunto tan importante. Espero que esta vez mi solicitud sea tomada en serio y se tomen medidas de manera oportuna. Por favor, envíenme una confirmación por correo electrónico tan pronto como se hayan completado las acciones solicitadas.</font></font>
Atentamente,
Rosa
]]>When i try to go true the setup, after hitting “reset” it takes me to:
https://app.creativemail.com/marketing/onboarding/signup?wp_site_name=bergenpsydesign.no&wp_site_uuid=64629b4da42a2&wp_handshake=DAA9DCE8-2FFA-4B65-B51C-7865F9E1D0C0&wp_callback_url=https%3A%2F%2F%5Bmysite%5D%3Frest_route%3D%2Fcreativemail%2Fv1%2Fcallback&wp_instance_url=https%3A%2F%2F%5Bmysite%5D&wp_version=6.2&plugin_version=1.6.7&first_name=&last_name=&email=%5Bmyadress%5D%40%5Bmydomaine%5D.com&utm_source=wordpress&utm_medium=plugin&utm_campaign=jetpackrecommendations
at that site i press “loggin with google” and it sends me to
https://login.creativemail.com/login?error=GENERIC :
Your login session has expired
You can renew your session by opening the Creative Mail dashboard from your site’s WordPress Admin.
Failed to load resource: the server responded with a status of 401 ()
app-gateway.creativemail.com/control-panel/v1.1/token/validate?include_meta_data=true:1
DevTools failed to load source map: Could not load content for https://login.creativemail.com/0.css.map, https://login.creativemail.com/js.css.map, https://login.creativemail.com/bundle.js.map, https://login.creativemail.com/a477db8c8a65657a7b1b.bundle.js.map, https://login.creativemail.com/83d129effed1d582a40d.bundle.js.map, https://login.creativemail.com/c23e54824107346fa91f.bundle.js.map: Unexpected end of JSON input
At first i was stuck in a loop like this:
https://www.ads-software.com/support/topic/cannot-get-past-initial-setup-page/
I have no clue what i did to get passed it but somehow i did and now i get this above.
Chrome user
Hi,
I would like to cancel my Creative Mail account due to end of business early this year
but I couldn’t figure out where the cancellation place is
so, if it’s ok, please hep me to cancel my account
the name of my website of register is https://enchantepastry.com
thanks
]]>It has been almost two weeks since I attempted to initially upgrade my account so that I could remove the footer from my emails and send out a campaign. Unfortunately, my upgrade still shows as pending.
I have now reached out to customer service four times and have heard nothing. Since there doesn’t seem to be another means of contacting customer support, I am at a loss.
]]>Hi,
I have created an automation which is triggered following a woocommerce product purchase. After successfully testing the automation with three different users, I went live.
However the first customer who entered the automation was held in a ‘pending’ status for a short period of time before being removed completely by the system..
Upon checking the customer’s contact status I noticed that immediately after entering the the automation, the system then updated them to “contact was update and added to list List no longer exist”
See capture attached. https://ibb.co/12GTmpV
Any assistance will be greatly appreciated.
Hi,
I have created an automation which is triggered following a woocommerce product purchase. After successfully testing the automation with three different users, I went live.
However the first customer who entered the automation was held in a ‘pending’ status for a short period of time before being removed completely by the system..
Upon checking the customer’s contact status I noticed that immediately after entering the the automation, the system then updated them to “contact was update and added to list List no longer exist”
See capture attached. https://ibb.co/12GTmpV
Any assistance will be greatly appreciated.
]]>Hi, it seems I ran into a conflict with the Woocommerce Bookings plugin.
When a booking that needs admin confirmation is made, both the client and the admin should get an email notification. When Creative Mail is activated, the admin email notification does not get issued. Only the client notification is sent.
When a booking product is configured to NOT need confirmation, all mails get sent just fine…
A strange issue and hard to debug because I find NO errors in any logs. Is it a known issue?
]]>Hi, I notice the following script error occurring on the WordPress Dashboard page:
Uncaught SyntaxError: Identifier ‘html’ has already been declared (at dashboard.js?ver=1.6.7:1:1)
The Creative Mail dashboard widget seems to function in spite of this error…
]]>Can this be setup with NinjaPopUps plugin? https://codecanyon.net/item/ninja-popups-for-wordpress/3476479
]]>HI. I want to ask how I can record the birthday of a new subscriber with the Creative Mail block form. I see I can record First Name, Last Name, and Email Address with that Block Form, but what about birthdays? Is it possible to add that field and have it recorded under the new subscriber?
https://www.wildsugar.fashion/wild-sugar-newsletter/
Also, I don’t like the block editor in WordPress and I do not use it. I enabled it for the sake of creating the Newsletter sign-up form and then went back to using the classic editor. Is there another way to create and modify this same form using the classic editor?
Lastly, what is the best way to get support? I tried going through the creative mail dashboard but could not find a working means of receiving support.
Thank you. I think Creative Mail looks like a promising solution for me. I did not take to MailChimp at all. I found it unintuitive and clunky. I will subscribe to CreativeMail once I work these things out.
Best,
Dameon
Hello, please canceling my subscription. I have no confirmation from you. Thank you. Laurent DURET
]]>Hi, to try it I had to create an account, now I would like to unsubscribe, but how do I cancel the account?
]]>When visiting my dashboard via the Brave browser the site is unresponsive. https://app.creativemail.com/marketing/dashboard?siteId=xxxxx
Dashboard is not accessible.
]]>I have enabled cookies and popups but I cannot not move past the initial setup page where you click “I agree and let’s get started”. It pops open a new tab for a split second and the returns to the same place.
]]>When installing Creative Mail 1.6.2 in WordPress 6.1 we are running into an error after activating the plugin.
From WP Admin Dashboard, Creative Mail, “I Agree and let’s get started” button in fails to launch the Creative Mail setup, instead it returns to the same WP Admin Dashboard, Creative Mail screen.
We have tested this across multiple sites, computers, and browsers. We have also deactivated all plugins, then reactived just Creative Mail and gotten the same error.
Creative Mail support was unable to identify any cause, suggesting we contact WordPress Support.
There is a warning message on the description tab for the plugin “Warning: This plugin has not been tested with your current version of WordPress.”
Any suggestions on how to fix this? Thank you for your help!
]]>I am trying to send mail to 800 people but it’s not allowing me to do so without upgrading. If I am not wrong it clearly says up to 1000 contact with a free account.is there any solution for this because there is no way I am buying without trying
]]>I can’t figure out how to allow an author role to login to CreativeMail. So far the CreativeMail menu options only show up in the administrator user menu.
]]>Hey, we are using woocommerce and Fooevents, an event booking system. Is it possible to automatically generate reminder mails with your plugin, for example one day before an event starts? A trigger could be {fooevents_event_date} .Greetings!
]]>Hi there,
I have a problem with creative email, the support said that the problem comes from wordpress but I don’t know how to fix it.
The message error on the extension dashboard is :”`We could not reach your WordPress site.
Please try again, and if the problem persists you can share the following ID (”) with our support team, this will help us to troubleshoot your issue.
HTTP Response Code from your WordPress site: 429 TooManyRequests”
All my clients can’t receive emails when ordering etccc..
Need help ??
]]>I want to send a “different custom email” manually to a client, after her purchase of a digital product. Is that possible to do it with your plugin?
If yes send me some info to see how it works.
Thank you for your time!
]]>