Rating: 5 stars
I would like to express my sincere gratitude to the Help Desk team for their outstanding professionalism and punctuality. They provided invaluable assistance in resolving an issue that I had been struggling with and could not solve on my own. Their expertise and dedication made a challenging situation much easier to manage. Thank you for your exceptional support!
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The support reacted instantly and helped me solving my Problem. Thank you guys!
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I have used this plugin on and off for a number of years. The free version really gets the job done for your basic download management. The pro adds NUMEROUS other features that truly help extend the functionality. I really admire this company as most plugin companies put very limited features in their free versions to force you to buy the premium. Not these guys! And the support for the free version…unheard of! Keep up the great work guys!
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Very useful, and support is on top level.
Thank you!
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Muy buen soporte y atención.
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I had to know how to do something on the FREE VERSION (that works great for my needs) and support was very quick and useful!
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Very helpful, and fast response, solved issue, advise to work with them.
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The plugin is complete and very equipped. I moved a site from joomla to wordpress and used Download Manager for the members area. The automatic transfer brought with it some issues that the truly excellent assistance was able to resolve. Thanks to Tahasin’s concern I solved a problem that would have required days and days of work!
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Great product with a lot of features, great support !
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Very recommended! Especially because of the fantastic support.
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Had a minor issue and it was solved quickly. Thanks a lot.
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The team worked over days with me to solve a bunch of issues. Extremely pleased with the support.
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I’ve been using this plugin for a while now, and I must say, it truly delivers on its promises. The functionality is top-notch, and it seamlessly integrates with my WordPress site without any issues. It does exactly what it says it will do, and it does it exceptionally well.
What sets this plugin apart from others is the fantastic technical support. Whenever I’ve had a question or needed assistance, the support team has been incredibly responsive. They reply quickly, often within hours, and provide clear, helpful solutions to any issues or questions I’ve had. It’s evident that they care about their users and are committed to ensuring a smooth experience.
Overall, I highly recommend this plugin to anyone looking for a reliable and effective solution. It works perfectly, and the peace of mind that comes with knowing the support team is there when you need them is invaluable. Five stars all around!
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I have been using the plugin for several years now and am extremely satisfied. Top notch support!!!
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Works well and comes with fast and dedicated support. Thanks for all the help!
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We have been using the Pro version of WPDM with a few add-ons for almost four years. It is perfectly suited to our purposes, although we have extended it with a few additional plugins. So far, the interaction has worked without any problems.
The support team is quick and helpful in the forum, even when it comes to questions or problems. They are also quick to help with special requests. We are happy to pay our annual fee for this.
Keep it up
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This plugin is very helpful for one of my clients. Works perfect since many years and if there is a support question, you get always a helping hand!
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The plugin works good for protecting your downloads.
i had some problems setting it up and support guided me in getting it setup. Very helpful and friendly,
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Really cool plugin with the fastest support i ever saw. Thanks again for helping me out!
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They have very fast and reliable support! Thanks my friends!
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I am a new WP user and was having a issue and the support was timely and great. This is one of the best free plugins for selling digital products that I ran across in my search. and if things work out were I can make a profit, I will for sure support their work…
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This does not work with WordPress/Woocommerce. After discovering this only a day after purchase, they would not give a refund. They only offered $99/hr customization to maybe make it work. So shady. Buyer beware!
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I tried different plugins to manage downloads, and absolutely needed to apply custom stamps to PDFs with user information.
This plugin is clearly the best, along with the PDF stamper add-on.
Plus, support is responsive. Thanks ??
Rating: 5 stars
Great pro support, plugin has some great features.
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Avoid. Based only on the features, this is an very good solution for managing access to media resources. Technically, the only significant drawback is the ability to manage versions/generations/backups. The most significant failure with exceptionally poor support. The system responds slowly when listing more than 100 download items. I thought it may have been the way that I used the plug-in tools and I consulted with their support forum through several conversations. They provided only two comments – they checked and found (1) the response time to be acceptable (it took 6-10 seconds to render the list of items) and (2) presented a suggestion which had no relevance or applicability to the situation (a link to a generalized set of suggestions “how to speed up WordPress” that any infant could find using Google and suggestions that had no specific connection to their system. The second issue was they updated their plug and and introduced a restriction that prevents my clients from downloading any files. This restriction was not documented in the update and they withdrew all support for several days shortly after the update. I relied on the graces of some users to restore an earlier version and get my users working again. Finally, after many attempts to connect and work with the developer, I decided to stop my update and support subscription as it was not helpful. They do not have any simple, easy access to discontinue subscriptions online. I sent two emails requesting that they cancel my subscription and stop billing my credit card. Their response was to renew and bill me again. I responded with more emails and received no reply. I started several messages through their online support chat (seems it has now been discontinue) and there was no response after explaining that I wanted to cancel my subscription. In the end, I had to contact my credit card provider to file a formal stop to prevent them from changing me.
Recommendation – Do NOT provide them with any billing information – period. Do not rely on them for support. Do not rely on this plug-in and support a a “mission critical” component.
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I purchased the plugin and had an error on the package page, I created a ticket and within a few hours the issue was resolved. Awesome!
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Thank you for helping me to solve my paypal setting problems. Support was fast and friendly. Thanks a lot!
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Got it up & running a day, with some support by the dev.
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When you buy a pro licence you hope the support is there when needed.
My issue (configuration problem at my end) was resolved withing 24 hours of logging the ticket.
Bravo and thanks
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Don’t hesitate to get the PRO version, the features and functionality are worth it plus the support is really fast and very good!
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