Rating: 5 stars
This is one of the rare plugins which is great by itself and also has the best support team I ever saw.
Hands down to you guys!
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How often do you get a response on a support ticket within an hour? On Labor Day?!
The folks at Echo KB has the support part DOWN! Also, their interface is easy to understand, have awesome flexibility, and has met my expectations 100%. Go buy this plugin!
Rating: 5 stars
This is an amazing product with a large number of options and configurations to choose from. Even with all the options and configs they are presented in a way that is easy to setup and change as you get to know the KB better. And the visual editor for the configuration of the article page was a very useful way to immediately see the changes as you were making them. A well presented and thought out plugin
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We’re in the process of setting up a Wiki/Knowledge Base, and both in terms of out-of-the-box functionality and sensible customization, this is exactly what we needed.
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You are basically locked into Echo because they use CPTs (Custom Post Types) instead of WP’s native Posts.
I tested the Echo Knowledge Base plugin and created seven articles. While Echo is compatible with block editors, it’s primarily built with the classic WordPress editor. The design interface feels outdated and cumbersome; for instance, changing a color requires manually looking up the theme’s hex codes instead of offering theme colors. I ultimately decided to build my knowledge base without using a plugin.
To my dismay, I found that I would have to manually recreate all the articles I spent hours designing. While WordPress allows exporting content as XML, this extra step shouldn’t be necessary. Echo should leverage WordPress’s built-in posts rather than custom post types. Additionally, Echo charges $99 for a plugin to export articles to posts, which is highway robbery for converting only seven articles.
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I test-drove a few knowledge base plugins before deciding on Echo. It has a ton of features in the free version, plus reasonably priced add-ons. It was quite easy to set up and customize with everything from layouts to fonts and colors to the names of labels/titles. I like the built-in category icons, the nicely designed layouts, the way the sidebars work, and the fact that it came with demo data. Documentation is good. There are instructions to further customize it in a child theme using either hooks or template files (though the dashboard customizations are pretty thorough). I contacted support a couple times during the customization process to ask questions and their responses were quick and complete.
The only downside I’ve found so far is that it took a little while to figure out where the various settings are, and it’s still not 100% intuitive to me: some things are in the many settings menus, other things in the front-end page editor. I still have to click around a bit to find what I need, but overall I’m very satisfied.
My supervisor thinks I’m a genius. Thanks, Echo!
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Great support and tool!
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This plug-in is good and it’s useful. BUT understand, in advance, that once you convert your posts into a knowledge base article with it, there’s no built-in way of bringing it back. If you convert your posts to articles and then decide to uninstall this plug-in at some point, they’re just gone without any notification.
The developers say that they are just prioritizing their constrained resources (which I get) and they point to some third-party tools for reverse-migration. I just ended up recreating all my posts rather than going through that hassle.
It’s an unacceptable response. As a tool builder, you need to abide by the “do no harm” maxim. Making it easy to convert users’ posts to your particular format without making it easy to revert them back if they change their mind is just bad form in my view. Personally, I think it borders on the unethical.
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KB should be regular posts not CPT.
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Have this running on a few sites. Easy to customize and a lot of thought out features. Support requests are always handled in a decent amount of time.
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I had an issue with my knowledgebase and they were quick to help, even with me having to go back and forth via email. They were very patient with me and were able to help me figure out the issue and correct it. Awesome support!
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I’ve been using Echo knowledge base for over a year now and just purchased a lifetime license. It’s that good. The knowledge base features have worked flawlessly and any questions I have had during the setup process were answered promptly. The analytics provided has been extremely helpful in knowing what kind of questions my user base is asking and where I need to focus content. It’s been an excellent tool and addition to my website!
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I love the plugin and the support is amazing. I tried a few plugins before, but this is the best.
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We’re building a large knowledge base & this plugin has been great to work with, easy to use, great documentation, with lots of great add on options – and truly great customer support! No hesitation to give this one 5 stars.
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Outstanding software and support, always eager to help very fast and accommodating!
We use the knowledge base for several years now with many different user groups, the access management is well thought through and easy to use.
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Very easy to setup and manage and their help dialog app is just as easy to set up. Hopefully they will develop a customer support app with canned answers that integrates with the KB. Then I will give them a sixth star!!!!!!
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Our nonprofit has worked with Echo Knowledge Base for several years to bring an easy-to-use knowledge base to our website. We continue returning to Echo Knowledge Base as our number one choice.
The customer service is top-notch!
Rating: 5 stars
With its intuitive interface, creating and organizing articles are very easy to do and so far, the responses from the technical support are fast. It’s great.
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I use this plugin for a few sites I manage because it’s attractive and gives so many options for displaying…I love it. When I had a minor issue with my FAQs not having hard returns in them, I reached out to support about it and was very happy with their fast response and simple resolution. Kudos to you all, will continue using your plugin going forward!
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… und der Support ist ebenfalls sehr freundlich und spitze.
Vielen Dank
Rating: 5 stars
The functionality is exactly what we were looking for, the documentation is excellent, and the support with the questions we have had in learning the tool has been fabulous. All around 5-stars.
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We evaluated it together with several other plugins and it turned out to be the only one that has everything we need out of the box.
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I’ve tested for 2 weeks all Knowledge Base plugin. This one is the best option to create your own KB in simples steps.
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Thank you for developing nice product
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Best functionality and customizability in its class, but remains easy to use. Excellent support, reasonably fast response times.
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And the support is top notch. Wish all plug-ins were as good.
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Very quick response times for the support, even assisting patiently and professionally with things I should have solved myself before contacting them. Top tier.
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Support is great and the plugin does it it should in a great way!
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Echo Knowledge Base is the best knowledge base plugin for WordPress.
The plugin is clean coded, and the layout looks professional.
The prices are reasonable, professional for $50 yearly (renewal).
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Using Echo KB allows you to build your own training center very harmoniously. The developers answer the questions, thank them very much!
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