Rating: 5 stars
I have been using the Elex Australia Post Shipping Plugin for years and it is a must have for any Australian Woocommerce store. Their customer service is very friendly and can fix complex problems quickly and efficiently. I would highly recommend this plugin to every Australian Woocommerce store using Australia Post to ship their products both locally and internationally.
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Have had the paid version for a year and no issues. When we did need help with something I was happy to find that the support is quick and willing.
I initially chose this one because the free version provides international shipping rates. However, combined shipping/packaging does require the full version.
Has lots of other features we aren’t using, but am happy to have them in case we do. Nice plugin overall.
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I’ve been collaborating with ElExtensions for about a month now. Whenever an issue arises, the team promptly joins a call to address it. Their thorough analysis is instrumental in pinpointing the root cause of any problems. They patiently guide me through each step in case the plugin encounters any failures. I’m delighted to continue working with ElExtensions.
Initially, my plugin faced limitations due to the absence of a StarTrack premium business account with Australia Post. However, ElExtensions provided invaluable support by offering alternative solutions, demonstrating remarkable patience in answering all my inquiries. I’m grateful for the prompt and patient assistance from the Australia Post product manager. My sincere thanks to her and the entire team.
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Have tried to get this to work since September last year. Have spent 60+ hours on phone calls/Google Meets with Elextensions and Australia Post IT support. On one ocassion burned a whole day to find out there servers were down. There are two key issues:
06/03/24 – update
Met with the team again and this time they walked through the configuration via a screen share and were able to advise that in order to get a postage price through the API for items smaller than 15*15*15cm we needed to have flat rates enabled. The team also wrote some code, added that to the plug in and sent me a zip to reinstall the plug in and guess what?? After 6 months we finally have it working!!! Thank you team Elex.
Rating: 5 stars
Have been using the paid version of this plugin on numerous woocommerce sites. Any issues I’ve had the Elex team have been able to provide support on.
Some features are only available to ‘contracted’ AusPost clients. Small time business may not have this type of account with AusPost so wont get access to those advanced features. Thats an AusPost thing and not an Elex thing.
Recommend this product for AusPost shipping calculator.
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Plugin covers all our needs regarding Australia Post options. We use many of the possible customizations, like discount for some options, we renamed a few others, and charge handling fees for others. Very happy with product.
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I had to use the premium version and it was completely worth it. Also, the after-sales service is top-notch, had a few issues and confusion but they helped me fix it quickly. Thanks a lot.?
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Installed the free version, added the API, followed instructions, but the instructions do not apply to the free version and none of the set up features are available. Even with the limited set up boxes ticked and API added, there is no Shipping Method available in the Shipping zones and certainly nothing in the front end. I’m sure the paid version works but the free version does not.
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As a digital marketing agency, we have worked with numerous WooCommerce plugins and shipping solutions over the years…so we can confidently say that the ELEX WooCommerce Australia Post Shipping plugin is one of the best carrier integration plugins we have used.
Firstly, the plugin’s functionality is unparalleled. It has been exceptionally well architectured; integrates seamlessly between Aus Post/eParcel and WooCommerce; and provides accurate and up-to-date live shipping rates; labelling; parcel packaging; tracking; and more from Australia Post [Premium Version]. This in turn allows our clients to provide their customers with a reliable and efficient automated shipping solution within their ecommerce stores.
The plugin is also easy to use, with an intuitive interface that even the least tech-savvy website owners can navigate.
However, what truly sets ELEX apart from other plugin developers is the after-sales service provided by Dixit and ELEX’s team of developers. We have been using their numerous shipping plugins for several years now, and they are ALWAYS quick to respond to any queries or concerns we may have. They go above and beyond to ensure that any issues are resolved as quickly as possible.
Furthermore, we have been impressed with the developers’ willingness to accommodate a number of customizations when needed. They are always happy to work with us to ensure that the plugin meets our clients’ specific needs, which we find is a level of service that is rare in today’s digital landscape.
Overall, we cannot recommend the ELEX WooCommerce Australia Post Shipping plugin highly enough. The plugin’s functionality is outstanding, and the after-sales service provided by the developers is exceptional. If you are looking for a reliable and efficient shipping solution in Australia for your WooCommerce store, look no further than this plugin. EWD Agency, Australia.
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