Rating: 5 stars
The Events Calendar team responded quickly and helped me with my question with clarity and were very friendly. I feel confident to reach out them again if (when) I need to.
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Paul’s been great and patient with all the questions that I’ve asked. Managed to tick all the boxes that I need to purchase this plugin!
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People seem to demand premium services for free, without even investing a minimal effort on their side. If you just spend a bit of time to go through their very thorough docs and kb articles, the features offered in this free plugin surpass many other paid solutions. Thanks for this!
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The Eventticket Plus (99$!!!) Addon is supposed to enable an “Easy connection” to hubspot, for I need to gather my client’s information in mailing lists. My developer has unsuccesfully tried to make this happen, we have been in contact with support for 6 weeks now. Support was not able to help out (1 E-Mail a day is pretty slow). And in the end suggested to downgrade my PHP to 8.0 (from 8.2) which is ridiculous. It is not possible to escalate the problem to a higher member of staff or to contact support directly. Very, very unsatisfying. I will also post in plugin support forum (again).
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I could not get this plugin working in a basic way, despite working closely with the Support team. I reported a major bug to the team (could not duplicate events with tickets successfully, in fact it resulted in tickets and ticket sales being LOST on the source event!), but never heard back on whether it was fixed or not.
This company doesn’t seem to do solid release testing with their software, and their documentation often doesn’t align with real-life capabilities of their software.
BE CAREFUL using their plugins on mission-critical websites!
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…and excellent support (from Paul).
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Powerfull plugin and versatile functions. Many possibilities for customization, although customizations mostly base on changing the code, not via UI. And here the great support comes into play. Although there is great documentation, sometimes you need a hint and with the help of the support I was able to meet all needs so far!
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Paul was such a great help with getting some additional CSS sent to me to to modify the look of our Ticket Check out process with button background colors and getting the ticket width changed to display more information on the same line in the tickets window. I would recommend this plug-in to anyone who sell tickets online. It’s nice that is comes with a play store app download to check in guests the day of your event via a QR Code. So Streamlined. The Plus version is required.
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I’ve used this plugin for years. It’s popular because it boasts lot of features and customization.
Unfortunately, it’s filled with critical bugs and flaws and support is terrible. The first thing they do is ask you to let them login to admin your site. No. The second thing they do is blame it on other plugins. When you prove them wrong they will blame your host. I’ve used this plugin long enough to know it’s neither of those.
We even paid hundreds of dollars for the professional version and ticketing plugin with the hopes of getting support.
There are major bugs in the ticketing plugin and repeatedly, you’ll lose an hours of work because the plugin corrupts an event during save, which as far as I can tell, is unfixable. The only way to move ahead after years of troubleshooting this, is to start all over again on a new event listing.
The ticketing extension is so buggy it’s almost unusable and we’ve spent hours answering customer service tickets because the ticket sales page gets disabled spontaneously during an onsale. This particular bug is when you setup multiple ticket types/tiers to share capacity. If you google this problem you’ll find hundreds of people complaining about it for years in the past.
Rating: 5 stars
The plugin works as expected. It can be a little finicky, but it’s a great plugin for doing what it does, and the support team is always willing to help and to walk you through any issues, and work until they’re resolved.
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Newbie here. Had an issue with the landing page links not working. Paul figured out the issue for me very quickly and helped me through it. Very prompt and helpful.
Thank you
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Excellent support and guide for adding a template override.
Thanks to Paul
Rating: 5 stars
Thanks, Perfect support.
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Completely shady. The upcharge wasn’t mentioned in any of their documentation and it set up a NEW PayPal account instead of my existing account.
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They provided fast and detailed responses with explanation videos and screenshots to help me fix my problem.
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This plugin keeps my followers informed and keep me rolling in the dough. It’s easy to use and works well. Thanks.
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Very patient support stays with you all through your questions and actions.
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Great support
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I use the Event Ticket plugin for a completely different purpose. For this, I had to make some really tricky customizations. The support team helped me with all my questions, even if they went beyond the plugin’s functionalities. I highly recommend this plugin to everyone!
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I’d give it zero if I could. I use Tickets plus along with Calendar Plus (both paid). I’ve probably spent over 50 hours making the modifications that customer support told me to do and I’m back to having the same problems I had at the beginning (it’s been six months). Support can only be communicated via their website. Even when you try to upload more than one file to support, through whatever form they are using, it won’t let you. You would think that a company that write plug-ins and programs would have a support page that works! I could go on, but I don’t want to waste any more time on this waste of a WordPress plug-in. It sucks.
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I had a quick question regarding implementiation of some customization within the plugin and received a helpful and quick response from Iris Irvin. They resolved my issue quickly and it’s greatly appreciated!
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Exceptionally fast customer service and very knowledgeable –
Thank you Iris!
Look forward to maximizing the functionality of this plugin
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This is a good plugin and all of the vents calendar plugins work very well together and also with WooCommerce. I have used them before but this is the first time I have needed to contact the support. The support has been excellent. Quick, helpful and resolved all of my queries and provided me with code snippets to achieve my requirements. I would recommend this plugin and indeed all plugins from these developers.
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As an agency building WordPress websites primarily, we are quite often asked to develop sites that need the Events Calendar and also Ticketing plug-ins. It is a no-brainer for us as they are always working to improve the plugin, and are always on top of any support requests or questions we have. This team deserves some great kudo’s and high-fives for their amazing work. Keep it up!
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Problem:
I did not see any attandees for events from my website in the ‘Event Tickets Plus’ iOS app.
Solution:
Need to sync the WooCommers orders by turning on the compatibility mode at Advanced > Features in the WooCommerce dashboard.
Great support:
John Beacham from the support team at The Events Calendar was really a great help and in the end provided me with a solution to the problem!
He took my reported problem seriously and coordinated with his developers and wrote me back several times within a few days.
Turned out to be an incompatiblity of The Events Tickets plugin with ?WooCommerce’s new HPOS, as of April 2024.
Thanks again, John!
I can only recommend The Events Calendar and their ecosystem of plugins and apps! Because when your business depends on the work of others, it’s great to know that there’s a team behind it that really cares about solving any reported problem.
Best,
Robert
Rating: 5 stars
We recently started using Events Tickets, along with Events Calendar Pro and needed assistance with some customization. Frank with the support team was quick to respond and get the ball rolling for taking care of our needs. Very knowledgeable and went above and beyond to make sure we were taken care of, and again quick to respond to additional questions. Highly recommend the Events Calendar Pro and Tickets plugin!
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We’ve been building event sites for our clients for a while and before using this plugin we’d explored a lot of the 3rd party platforms which our clients didn’t want because of how much the fees were and how limited the actions were. We found this and it was perfect for us. We’ve used it for multiple events and it has some really great features. There are still some features and things that I hope they’ll add to continue improving it, but as it stands now, it’s been really versatile and helpful.
I also want to give a should out to their support. They’re super fast and super helpful.
Rating: 5 stars
Very helpful assistance in resolving a small but very annoying issue for my French commercial website. After some discussion and testing, the team found a good solution to help me.
Many thanks.
]]>Rating: 1 star
It works partly, but crucial features like limiting the number of tickets/RVSPs per person or requiring e-mail activation (particularly for RVSPs) are missing. There is no spam protection at all.
UPDATE: The automatic e-mail dispatch (e.g. confirmation e-mails for RSVPs) does not work even though it is activated.
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