I went through these steps: https://octolize.com/docs/article/fedex-how-to-get-the-api-key/
but I am getting this error
Sandbox credentials not allowed in this environment. Please check your permissions and try again.

Hi,

I have purchased the PRO version and it is not showing up as an option to select when I go to shipping zones > add shipping method.

I had the same issue with the free method so not sure what is happening.

FedEx Developer offers quite a few different APIs to choose from – including tracking, address confirmation, etc. Which API do we need to choose?
I assumed we use the “Ship” API. However when choosing that API, Fed Ex requests that we print and confirm our labels with them by emailing their team and waiting 3 days for a response. This is a little nuts since I have no labels to print.

Clarity on which API to choose and how to avoid FedEx’s API certification process would be appreciated.

Hi! I’ve been setting up the plugin for the store. When it comes to the API setup, I followed all the steps detailed in the plugin and FedEx documentation. The API shows as active on the FedEx end, but when adding the details to the plugin field, I get this message: “We could not authorize your credentials. Please check your permissions and try again.”

What am I missing here?

Thanks!

Hi!

Managed to setup Fed Live and connection.
Been trying to add Fed Live as a shipping method to a shipping zone but not successful.
Seeking help.
Thanks in advance.

Hi,

I used your UPS plugin before and it was working without a hitch. However, here I don’t seem to get it working. Also your documentation differs with what I am getting on my screen. I get a choice of 13 APIs to pick.

Thanks for your help

I had this plugin working before, turned it off for a month now I can’t add the option anymore. It won’t show in “Shipping Methods”. The connection shows the green OK and everything is checked for what I need but I can’t add it. Anyone have any idea why this is?

II encountered the error testing different zip codes; none of them are working. I’m currently using the free version.

https://geekmedia.com.mx/wp-content/uploads/2024/05/Captura-de-pantalla-2024-05-20-001515.png

Hello,

We are facing an issue where if some customers are choosing Fedex paid method, then it automatically switches to free shipping. Can you please help?

Thank you,

Vidish

Hello,

PreSales Question:

Does it have these options???

Handling fees and Fees Amount

Like the Woo. UPS Pro plugin.

• This topic was modified 6 months, 3 weeks ago by zpupster.

Dear Support,

I have enabled WooCommerce’ General Settings to allow delivery to all countries and enable FedEx global shipping method in the Fedex Live Rates plugin’s settings. But the Fedex Live Rates plugin cannot show the Shipping Prices for many countries when users are doing Check Out. And then the Check Out result will become to FREE of Charge for Delivery for many countries.

The API connection is OK with no problem.

Would you mind telling me how to fix this problem ?

Thanks !

Best Regards. Cloud Chan

Hi I have just installed the plugin and set up everything according to the documentation. However I cannot find the FedEx live rates in shipping options. Or even when I just view a product I cannot see fedex options.

I tried switching on debug and got this:

<?xml version="1.0"?> <SOAP-ENV:Envelope xmlns:SOAP-ENV="https://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <SOAP-ENV:Body> <RateReply xmlns="https://fedex.com/ws/rate/v31"> <HighestSeverity>ERROR</HighestSeverity> <Notifications> <Severity>ERROR</Severity> <Source>crs</Source> <Code>866</Code> <Message>Origin postal code missing or invalid. </Message> <LocalizedMessage>Origin postal code missing or invalid. </LocalizedMessage> </Notifications> <TransactionDetail> <CustomerTransactionId>Flexible Shipping FedEx</CustomerTransactionId> </TransactionDetail> <Version> <ServiceId>crs</ServiceId> <Major>31</Major> <Intermediate>0</Intermediate> <Minor>0</Minor> </Version> </RateReply> </SOAP-ENV:Body> </SOAP-ENV:Envelope>

Not sure where to fix this as my postal code is correct

I have installed and activated the Shipping Live Rates for FedEx for WooCommerce. However at checkout, live rates are not displayed. It says “No shipping options were found for (country)”. When I go to Woocommerce -> Settings -> Shipping and go to the specific shipping zone I have created, I cannot see “Shipping Live Rates for FedEx” when I try to “Add Shipping Method”.

Any advice on how to make this plugin work will be greatly appreciated.

I need to find a reliable plug-in for a seamless and fuss-free intergration of woocommerce with my FedEx corporate rates and have the following questions.

1. Is the free version of this plug-in reliable to use which displays live rates for my FedEx corporate account based on weight and size of package? Or do i need to upgrade to PRO?
2. Can the plug-in work for any country we ship from? I stay in Singapore
3. I’m using PHP 8.1. any known conflicts using this plug-in?

I’d like to know if it’s possible to rearrange the shipping options so that the most affordable one, like FedEx Ground Delivery or FedEx Express Saver, appears first instead of FedEx Priority Overnight. This would provide a smoother user experience since most of my customers will likely opt for the cheapest shipping option.

Hi. So, I am seeing prices that seem very drastically off from what they should be when setting this up from a client. The client’s business is located in the same town about 5-10 minutes away, but the FedEx prices given are showing as:

FedEx Overnight – $97.48
FedEx Priority Overnight – $44.90
FedEx Standard Overnight – $42.90
FedEx Ground Home Delivery – $25.46
FedEx 2Day A.M. – $38.56
FedEx 2Day – $35.70
FedEx Express Saver – $34.27

We are talking about a 5oz product in a small box going less than 10 minutes away. These numbers can’t be correct. Please let me know what I can do to resolve these pricing inconsistencies. Thanks! -Tim

I added the FedEx plugin because I sell spray paint & it needs to be shipped via ground shipping so I installed the plugin, and it shows at checkout but even after selecting FedEx shipping for the aerosol products you can still select other shipping methods. I thought if I created the Ground shipping method for the spray paint then in each paint product chose FedEx shipping only the FedEx method would be available. If the customer can still select USPS then I have to email them and have them send the rest of the money for the shipping price (because they always choose the cheapest price regardless of notification)…I also added a “shipping conditions” plugin to try to force any spray paint product to have to use FedEx but when I go to select FedEx when I create the condition it says there is no FedEx shipping. I’m at a loss here. Is there something I’m missing?? The rates show up and the plugin works for the most part but for what I *really* need it to do I can’t get it to work. Any help is appreciated.

Can you help me, I installed the plugin but when I write the production API keys I get error 500, it already updates the plugin to the latest version, the error doesn’t say much, I don’t know if it is due to a jquery.min version error It’s in the administration panel.

 POST /wp-admin/admin-ajax.php 500 (Internal Server Error)
 wp-admin/admin.php?page=wc- settings&tab=shipping&section=flexible_shipping_fedex
   error ->   jquery.min.js?ver=3.7.1:2 
-> here ---
      jQuery.ajax({
      url: ajax_url,
      data: ajax_data,
      method: 'POST',
      dataType: 'JSON',
      success: function(data) {
                                                              jQuery(status_field).html(data.status);
                                               jQuery(status_field).removeClass('wpdesk_wc_shipping_api_status_ok');

                                            error: function(xhr, ajaxOptions, thrownError) {

Hi,

I am using the FedEx Live Rates free v2.7.3 plugin. On the admin side, it is showing “status OK,” but on the frontend, shipping is not showing.

I have activated debug mode, but no error messages are showing.

Could you assist in resolving this issue?

I am testing this plugin with a new WooCommerce site I am setting up. I created a set of APi credentials for a test account. I have the test credentials

The test account number

The test developer key

I have the meter number

I have the test password

Authentication will not work – are test accounts allowed?

• This topic was modified 9 months, 3 weeks ago by snadowitz. Reason: spelling errors
• This topic was modified 9 months, 3 weeks ago by snadowitz.
• This topic was modified 9 months, 3 weeks ago by snadowitz.

Hello

we are quite sure that fedex is covering business from China to other countries.

how to make this plugin work for China seller, do we need special Api account from FedEx?

Thanks

Hello

I installed the free version, and everything is perfect!

However, shipping methods are missing “Fedex International Economy Freight” and “Fedex International Priority Freight”. Can I find them on the Pro version?

I need it.

Are there plans to support FedEx’s RESTful API? I understand FedEx Web Services WSDLs will be retired May 15, 2024.

Hello! (Our shop is pw protected how can I send you creds?) We are trying to get the free FedEX Live Rates plugin working. We have all the correct API creds entered, OK is showing, and global shipping is checked. Debug is also checked and no errors are returned. Incorrect rates are displaying.

Spent time on phone with FedEx web services support and they are receiving multiple different data sets for every call. Sometimes the data sent is missing our zip or other bits. I really have no idea where to start with debugging this (and they didn’t either). Do you have any insights? Happy to send admin log in.

Thank you,
Morgan

i configured all well and the API Connection Status show OK
but on the checkout page no matter what address i input the live rates don’t work.
it always show’s

There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.

Dear Support Team,

May i know what different between “Business and Residential” on Destination Address Type? and can we select the both type.

Thank you

I have configured my FedEx info and the API status says “OK”

I also enabled Debug mode, but I don’t see anything in my cart.

My currency is set to USD in both fedex and woocommerce.

What else can I do to get the shipping rates to show up?

https://prnt.sc/3DD3JRCylEQO as you can see shipping method is not showing on dropdown, no error showing as well for any reason.

Hi there

I would like to use the fedex shipping plugin for international deliveries,

and for internal-country shipping, i would like to use a set of pre-set rates by weight (using “WooCommerce Weight Based Shipping” plugin).

Can these 2 plugins work together for local/international as i described?

Thanks

I got an error “Rates and transit times are not available for the account number entered. For immediate assistance, please contact your local FedEx Customer Service. ”
What does it mean? What do I need to tell the customer service?