Rating: 1 star
I started using Freshdesk, because of the SSO integration with WordPress! In 2020 it is not possible, no update!!! Such a big Company should deal with a plugin like this.
]]>Rating: 1 star
Firstly – I see a lot of businesses use freshdesk. It seems very easy to use.
However you can not get your SECRET KEY from Freshworks as of DEC 1 , 2019
The embarassing part from Freshdesk is, they describe how to get the secret key from their website described on their documentation from November 2019 and then disabled the key
pretty dumb.
Wordpress integration is a clear way for Freshdek to get more business but they disabled the ability for it to integrate.
any by the way, their product support is marginal at best. took them two weeks to reply to me to tell me they disabled the SSO secret key.
dumb.
]]>Rating: 1 star
When I consider the fact that this plugin has not been updated for over 2 years I should have followed that warning. This looks like a great plan and deal on the surface but once they get ahold of you, they try to upsale you into a much bigger subscription you could ever need. Worse, I got tickets from customers, but because of faulty Single Sign On (SSO), I could not get them because each time I signed on I was redirected to a 404 on my own site. I went back and forth with the support people, Aswin George US, and Hariharan Bharathwaj and there responses were extremely general, to the point of being submissive, while the information they provided in their short responses demonstrated that they did not fully understand the problem. So I now must deal with negative responses from customers I could not answer because I never had access to their email/ticket submissions!
I am ripping the plugin out and not looking back. What a waste of time.
Rating: 4 stars
I’m really pleased with the SSO integration. The pop up widget didn’t work but may be a theme or plugin incompatibility, but I don’t want that function anyway.
]]>Rating: 5 stars
For what it is meant to do, I have to say that this plugin works well. I’m able to allow my WordPress site users to submit tickets to Freshdesk without them having to create an account or login at Freshdesk.
They simply log into my site with their username and password as normal, and then visit a page where I’ve embedded the Freshdesk Feedback widget. It’s quite convenient and simple.
There are some admin things in Freshdesk that are kind of difficult to get at first, but customer support at Freshdesk very patiently and in a dedicated manner worked with me until I got my issues resolved. The team at Freshdesk really try hard to solve problems and get back to you, even if it takes a bit of time.
Freshdesk to me is one of the better helpdesk systems in comparison to others, and I really appreciate the team there for developing this plugin and for going the extra mile to help get things working correctly!
]]>Rating: 1 star
Been months trying to figure out how to get SSO and Vanity URL to work together. Wish they could show me it working in a test environment as I have tried so many times and they keep saying it’s working.
]]>Rating: 2 stars
Pros:
1. Easy to set up and use
2. Works as advertised
3. The pop-up and embedded support widget are really cool
Cons:
1. Caused my Freshdesk users to have to log into my wordpress site (none of them are users on my wordpress nor will they ever be. I had to disable the feature for my agents to log in to work on tickets.
2. All I want is my Freshdesk Solutions to be integrated with my WordPress site to eliminate duplication of effort. I wasn’t a single place for our knowledge base to live on our public website.
3. Perhaps I’m a bit slow on the uptake here but why would I want to automatically create tickets from comments? This was completely unclear to me.
This is a mediocre start. I hope that further integration is right around the corner.
]]>Rating: 5 stars
After a small error in the original release, this plugin is confirmed as working with Freshdesk on WordPress 3.8.1
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