I connected one of my gravity forms to Zoho. However, when I click on #4 Map Form Fields to Zoho Fields, then select the Created By / Standard Field / it does not show any fields to map it to under Select Field.
It shows the 6. Choose Primary Key lookup–but nothing shows up in section 4.
The system confirms that it is connected to Zoho, but the options don’t show up on the “Select Field” pull down.
Got connection working and can map Account Name but assumes exact match which may or may not be the case and would rather use Account Number which is a unique field in Zoho CRM.
Noticed that long integer field type or single line character field named Account Number or Account Number Test, respectively do not show up in mapping with Gravity interface to Zoho CRM.
How do I get this to work? Rest looks okay in terms of other fields.
Client purchased your plug-in and I am the Zoho partner helping them to set this up.
Thanks.
]]>Hello,
I’m working on our site which has this plugin, but it’s not currently being used. I would like to use it to integrate with a client, but they require that we can integrate / transfer file uploads. I browsed around, but can’t seem to find any detailed docs on this plugin. Does it support file uploads and transferring those files to Zoho?
thanks,
Adam
I have more that 15 Lead Sources in ZoHo CRM and am unable to select them in setting drop down. seems like it only is allowing 15 max lead sources to show. Is there a work around for this>?
]]>Please see screenshot
I am facing issue when I click on that and then I login to zoho account then I found that
Please see https://prnt.sc/wkssk7
Please let me know how can I proceed
Our forms on our website have some conditional logic for certain selections. How can we set up the Gravity Forms to Zoho CRM plugin to account for this?
]]>Hi
I’m trying to map the GCLID filed in my web site, do you have any tutorial for it ?
Hello Gravity Forms Zoho CRM Add-on team,
we initiated a migration of our ZOHO CRM from US to EU. In this process, we needed to turn off the connection of this plugin to the US ZOHO CRM (crm.zoho.com). Up until this moment, everything was working fine.
Today, we want to connect to our new EU ZOHO CRM (crm.zoho.eu) by simply the authentication button in wp-admin/admin.php?page=gf_settings&subview=gravityformszohocrm . The sign up mechanism worked without a problem. We selected the production ZOHO CRM instance and even got a success notification saying that “We connected successfully to the CRM”.
However, the button has not changed and still says that we need to authenticate. Also, new form entries are not send to ZOHO. It seems that the connection has not been established properly.
Do you have an idea how we can debug this? I am confused because the sign up flow works like charme, but it does not seem to establish / store the connection properly.
FYI: Our current plugin version is 1.8 .
Thank you for your help.
Gerardo
]]>Hi, Does this plugin work with forms and database set up on Zoho Creator? Not Zoho CRM.
]]>Hi, I have a new problem with this input (Contact Name). I don’t know what I’ve to select. Selection the “Name” field I receive this error:
[{“code”:”INVALID_DATA”,”details”:{“api_name”:”Who_Id”},”message”:”invalid data”,”status”:”error”}]
It doesn’t exist a Documentation to mapping all the inputs fields?
Thanks in advance,
Giuseppe
Hi, I am testing your free version of this plugin and after setted all if I try to send the request with form (from the Preview) the form works but returns that error
The entry was not added to Zoho because: Error while creating Leads (MANDATORY_NOT_FOUND : required field not found).
You are only being shown this because you are an administrator. Other users will not see this message.
Specifically the Zoho Response returns me that
[{“code”:”MANDATORY_NOT_FOUND”,”details”:{“api_name”:”Company”},”message”:”required field not found”,”status”:”error”}]
But the Company field is not empty…I complete all the form.
Could you please help me to understand the problem?
Thanks in advance,
Giuseppe
Hi team,
My CRM is being housed at the zoho.com.au data centre. I don’t see this in the drop-down, so I can’t connect.
Any chance you will add .com.au functionality to this plugin?
I see the following under the DATA CENTER drop down
zoho.com
zoho.eu
zoho.in
zoho.com.cn