Rating: 5 stars
Setting up Give is easy; however, I’m experiencing the error it is giving me ->>A problem has occurred with the connection between this site and PayPal, preventing donations. Please contact site administrators if reloading the page does not fix the issue.<<-. This is usually the result of some JavaScript conflict on the page. I have also deactivated and reactivated all plugins to see if there was a conflict; nothing. I also checked my PHP version, and it is current. Also, I do not know how to remove my email that is grayed out under email section; It will not allow me to remove it. Any help I can get is so much appreciated. Thank you in advance.
]]>Rating: 5 stars
I had an issue with Paypal becoming disconnected from the plugin and had trouble reconnecting. I reached out to PP but they said the problem was with GiveWP and to contact them. I was relieved when Ginger responded to my query for help and she gave solutions for each of the problems I was experiencing. She supplied step by step tutorials to fill in some of the back end coding and my issue was soon resolved. Thank you for helping me get this right for my client!
]]>Rating: 1 star
This plugin got my Website hacked and I have to inform all of my customers that their data is possibly stolen. Even though I update all Plugins regularly. This plugin had a very serious remote code execution vulnerability. In the past this plugin had a lot of serious vulnerabilites. Also similar vulnerabilities like the one that was exploited on my website. They didn’t properly review their code to make sure it doesn’t happen again. Avoid this plugin if you can.
]]>Rating: 5 stars
Thank you so much to Robin del Mundo from GiveWP! Excellent service. Very knowledgeable and quick responses!
Help with a huge issue and was resolved within a few hours!!
Definately deserves 5 stars!!
Valken van den Berg
Moeggesukkel
]]>Rating: 5 stars
It’s easy to use WordPress plugin to collect donations.
]]>Rating: 5 stars
Quick and professional support! thank you
]]>Rating: 5 stars
I love this plugin for many reasons including feature set, flexibility, ease of configuration, and more.
And the support provided by Alex Coleman has been stellar.
]]>Rating: 5 stars
Such a great donation and fund raising plug in system. it’s very powerful, Simplicity, Security and Reliable.
]]>Rating: 1 star
Good but only in english. A lot of string you can translate in the code only!
]]>Rating: 5 stars
The base plugin is great. It’s even better with all of the add-ons offered. The price is reasonable as well. I had to deal with support a little bit and their response time was right in line with what it said on their support page. A little slow but the always right on time.
]]>Rating: 5 stars
I inherited a website that uses GiveWP however had no account information. When I requested help the support team responded straight away with options to try – they continued to check in and help and we got the issue resolved. Great support – and I would recommend this plugin, it does what it says it does ??
]]>Rating: 4 stars
After posting this review with a 1 star, I received a call from technical support! This review could have easily been a 5-star if the instructions had been created to address two separate issues—and step by step—some steps are missing. Thanks for the screen share; the issue was resolved!
Gracias, Matheus Martins for your help!
]]>Rating: 1 star
Paying for priority support is useless. The plugin with many donations is causing the site to slow down. I have emailed regarding the main plugin causing sites with a large number of forms not to load on the frontend and in the admin panel. It has been 7 days with no fix. The issue with support is that they test on a demo empty site without considering a website with many donations. A tip for the support team: a demo site with empty records will work even if there is a bug.
]]>Rating: 5 stars
Awesome plugin with friendly, quick and very helpful support team!
]]>Rating: 4 stars
#### Review modified because the issue has been fixed ####
It is now too late for me to go back and ask for a refund (my project is in an advanced state), but I am very disappointed that some features (in particular that of being able to freely order the forms), indicated explicitly and clearly on the website of the plugin (“I Want to Change the Order the Forms Appear in the Grid” paragraph into “How to Use the New Give Donation Form Grid” page), in reality they are absolutely not functional.
Contacting support, with rather slow responses (waiting up to 7 days for a response devoid of useful content), felt like I was talking to someone who had no idea about the topic and features of the plugin. Vague answers and no technical expertise on the plugin: someone very far from the developer team appears to be answering, which is very frustrating.
Rating: 5 stars
Plugins can be great, but lacking when it comes to support. GiveWP’s plugin is not only great in its features and growing ability, but their support and responsiveness is next to none! They have helped troubleshoot issues quickly and find solutions & custom fixes through clear communication and collaboration.
]]>Rating: 5 stars
La integración es bastante liosa pero gracias al soporte pude completarlo correctamente. Cumple todas sus funciones mencionadas
]]>Rating: 5 stars
Fast and helpful support. Resolved on the first try. We definitely recommend GiveWP as it works great for our non-profit!
]]>Rating: 5 stars
I did have some problem with my database!
The support was fast and fixed the problem ??
Thanks
]]>Rating: 5 stars
I enjoy using GiveWP. Have had no problems and feel the plugin gives great value and service.
When I have a questions I get an answer back form support the same day.
]]>Rating: 5 stars
Alex Coleman seems to always go above and beyond when assisting with my tickets! I will admit, it took a while to get assistance because I was asking for custom-code assistance with an extension I was trying to work out with one of the paid add-ons which required the developers input, but after working that part out, Alex spent quite a considerable amount of time troubleshooting another connected issue and kept me in the loop the whole time including photos and video of what was going on, even working through some of my other custom code to try to spot out other potential problems. This type of service is above and beyond many other support teams where I have gotten messages like “we do not assist with custom code at all.” So, thank you so much Alex!
]]>Rating: 5 stars
I had an issue with the plugin due the database version update. The support answered to my question in a very short time and they helped me to fix the error.
]]>Rating: 5 stars
Thanks so much to the GiveWP team for their stellar support helping me with a tech issue!
]]>Rating: 5 stars
I have worked with many Nonprofit CRM platforms. Thus far, I have been impressed by the offerings of GiveWP at relatively low prices compared with its competition. Further, support for their WordPress plugins has been stellar.
]]>Rating: 5 stars
Would recommend both the plugin and the support – comprehensive and quick
]]>Rating: 5 stars
We are really impressed by the speed and thoroughness of replies that we receive from GiveWP technical support people. Top notch. Couldn’t ask for more, or better.
]]>Rating: 5 stars
Always excellent customer service to help me figure out how to achieve what I need. Alex Coleman was a great help! Top notch plugin too.
]]>Rating: 5 stars
The plugin and technical support are great! Thank you Alex and Matheus for your help ??
]]>Rating: 1 star
It’s Ok but description and donation fields DON’T EVEN SUPPORT LINE BREAKS let alone formatting such as headings or adding media!!! But rather than host it as it’s own page you can add it as a block. Paypal Standard is being removed at which point this plugin will be useless to me as I’m using it off-label as crowdfunding and because any time I try to connect it to Paypal it fails in a recursive loop. BTW, why not add crowdfunding functionality?
]]>Rating: 5 stars
This plugin has all the bells & whistles needed for the non-profit that I work for. They offer superb tech and onboarding support. I highly recommend.
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