Rating: 5 stars
The Ignition Deck team has been incredibly helpful in setting up all the bells & whistles we needed for our own dedicated platform. They were very forthcoming with info and understood perfectly what we needed. Seriously, why use an external platform when you can have your own?
]]>Rating: 1 star
I stopped using ignition deck for more than 5 years but am recently spammed by the company to give a review.
SO here’s my honest review;
The product starts great but when you need to customize it gets pretty tricky or difficult that you end up rebuilding your own and lost a ton of money in the process.
Rating: 5 stars
this plugin is powerful. Not much easy to use but the developers team is really efficient helping people build their projects
]]>Rating: 5 stars
I’ve been nothing but impressed with the ID team as they continue to improve on their platform and products. Highly recommend their plugin and themes!
]]>Rating: 5 stars
we installed this and have used it in tha past without any problems and it was easy really, thanks for reading
]]>Rating: 5 stars
I tried this platform a few years ago, (and I had a free version), just to try it out. and it worked excellent! – easy to install and configure – I can expect their newest version is spectacular, and I know from back then how good their service was – they helped without hesitation, and I wasn’t even a paying client. I highly recommend this platform, for fund raising, crowd funding (if you know how to do it legally) or however it fits your needs.
And again their service was awesome, easy to work with, instant responses, everything you would expect customer service to be – they were!, and then some.
By far up and above using anything like Kick starter, start engine, go fund me and etc. You get to own your own platform! how great is that!
]]>Rating: 5 stars
Congratulations to the APP and congratulations to the entire development team as well as everyone involved. An application that delivers what it promises with competence, agility, promptness and efficiency. I recommend it a thousand times.
]]>Rating: 5 stars
Great plugin
]]>Rating: 5 stars
We purchased the IgnitionDeck Enterprise plugin for a UNIQUE crowdfunding campaign that we had planned.
The IgnitionDeck Enterprise platform ended up NOT supporting an incremental delivery of a digital product “out of the box”, which is what we needed to initiate our VERY UNIQUE crowdfunding campaign. With this being said, IgnitionDeck DID offer their services to customize and build out the functionality of the plugin for us, and do I believe they had the knowledge to complete the task. Unfortunately, the money was not there for us to move forward with the customization, although we didn’t ask what that cost would have been (hated to ask :)). Another alternative they offered was using a WooCommerce extension for digital download product handling. We originally tried WooCommerce and that extension (there were some small issues with this combination), but we were looking for an all-in-one package to handle the campaign and the IgnitionDeck Enterprise plugin was what we ultimately wanted to try, but it ended up not being a fit for our needs in the end.
Listen … the people there at IgnitionDeck are legitimate, helpful, knowledgeable, and kind. That is all we can ask for when wanting to try a possible solution to a problem of ours. Because the product was not for us, we asked for a refund and it was delivered. Honesty is the best policy – great job IgnitionDeck!
If you believe this product will satisfy your needs for your crowdfunding adventure (read all it can do for YOUR crowdfunding campaign), give it a try. You have a LIMITED amount of time to try it out once purchased (for a refund), but if in the end, it just does not satisfy your unique crowdfunding campaign needs, ask for a refund. You will get the full refund if asked for in the allotted amount of time remaining.
I gave a 5-star rating, simply because of its many features and excellent support.
BTW: If you install the plugin and do not wish to continue using it, there are specifics on how to get it uninstalled properly from WordPress. Allow IgnitionDeck to help you do this, Emma at IgnitionDeck was VERY helpful. ??
]]>Rating: 1 star
Wow. Quickest way to destroy your site I have ever seen.
Did not even get to test the plugin. Once I added the other required plugins and theme framework my site crashed. Had to rollback to an old save to get it working.
Not sure what the issue is but I sure as heck do not want to try this again. Avoid it and then entire suite of tools.
]]>Rating: 5 stars
The experience with IgnitionDeck to date has been positive!
Our team hoped to create a reward-based crowdfunding platform in South Africa and researched looking for a reasonably priced cloud-based white-label platform, that had classical crowdfunding functionality, and a decent design.
There are lots of options that offer two of the above-mentioned points but it was IgnitionDeck that had the needed solution, in particular, the IgnitionDeck Enterprise solution.
IgnitionDeck Enterprise allows some customization with limited coding knowledge and more customization if you have coding experience.
We had to integrate a local payment platform, which turned out to be tricky. Our programmers managed to reach a suitable solution with Merchant Account and 3rd party payment processor.
The IgnitionDeck support team is good and customer-oriented and doing an extra mile for the customer.
To summarise: there are some challenged, but connecting with the right people and partnerships allows the Enterprise solution to meet our criteria.
]]>Rating: 5 stars
We bought the Ignitiondeck Enterprise which is a superior WP Theme built on a professional Frame. The valet under the supervision of Ms. Emma gave us professional customization and went above and beyond the paid project, to also give us FREE code and tutorial-knowledge. If your site is for professional use. NOTHING comes close to IgnitionDeck, nothing. This is a Five Star team and customer service. 5 Star
]]>Rating: 1 star
I ignored the host of bad reviews and was taken in by the recommendations of some plugin sites (who perhaps get fees?).
This plugin created so many errors, it was difficult to keep the site admin online long enough to attempt the configuration. Those configuration instructions incidentally, you’ll need to locate yourself. For something so unfriendly to the normal WordPress environment, I’d think an installation or onboarding script would guide you through your first steps, but no.
This installation actually drops 3 plugins on your site. It’s something you don’t get to find out until you’ve created a profile and it’s actually happening in the background.
When it came time to give up on this software, uninstalling was even worse. One of the three plugins installed, “Ignitiondeck Crowdfunding,” refused to be uninstalled. It ultimately required manually renaming the plugin’s directory. It then removed successfully, although such a buggy removal leaves me wondering what remnants were left behind. Database has been cleaned up now too, but I’m still left wondering what all the software may have left.
Unless you’re the adventurous type and comfortable making file level changes on your server, I’d recommend avoiding this plugin.
]]>Rating: 5 stars
I would like to thank Ignition Deck for this awesome product. I’ve searched high and low for the right suite of crowdfunding software platforms. It is without question that IgnitionDeck is not only the most efficient, it’s also the most cost effective crowdfund solution on the market. From helping sole proprietors to large organizations raise various forms of capital, IgnitionDeck is dynamic and flexible software that can meet all of your crowdfunding efforts. Having great products is one thing, but the customer support at IgnitionDeck is top-notch. Not only are they knowledgeable, but they are quick to respond in a timely manner. Providing you the type of professionalism that should go along with a great product. If you need to raise money for your next project or campaign, you won’t go wrong giving IgnitionDeck a try…You only have money to raise!
]]>Rating: 5 stars
We deployed IgnitionDeck for a monkey sanctuary in Cordoba, AR impacted by the COVID-19 virus and it’s literally been the thing that saved a sanctuary of 22yrs amidst this crisis. We could have done a GoFundMe or DonorBox for them but this gives them their own “Kickstarter for Monkeys,” that helps them tell their story and be able to weather storms like these in the future getting a non-visitation stream of income for them. The platform itself is elegant and given that it’s open source we’ve been able to write custom code for leaderboard functionality and multi-level referral tracking that we intend to contribute back to the project at some point. ID support has been a pleasure to work with anytime we’ve encountered a snag. Highly recommend.
]]>Rating: 5 stars
I have purchased Ingnitiondeck plugin , with istallation pack , serviced me good
]]>Rating: 5 stars
Issue resolved.
Rating: 5 stars
Fantastic support from IgnitionDeck, great communication and advice. Received great support from Emma, she is quick to respond with the right advice and implementation of services bought, even going the extra mile to get us in the right direction with our deployment. We look forward to build our business with the IgnitionDeck platform and support and hope to continue a great working relationship with IgnitionDeck.
]]>Rating: 5 stars
IgnitionDeck has been very quick and helpful when I’ve needed their help. The product is robust and has a vast array of features. I’m launching my first project soon and hope to do many more in the future. If you’re lucky, you’ll get support from Emma as she’s always quick to respond with just the right advice to get you moving.
]]>Rating: 5 stars
I and another part of our team have been working this plugin for a bit. With a bit of work and Emma’s recent support, we have more confidence than ever before for a successful beta. Recent support tickets have been responded to within a day as promised.
Our suggestion? Read all documentation prior to installation. Don’t expect miracles. It’s not custom software folks. It’s a plugin.
Rating: 1 star
I almost purchased a lifetime option and glad I didn’t. Rather I felt compelled to write about my experience here based on the lack of support.
I’ve dealt with many companies lacking poor support and all I can say is stay far away and find another option. Save yourself time and frustration. While “support” for this solution responded to first contacts, subsequent responses were never followed up and so I ended up here.
While ID may have been the first to introduce a WP crowdfunding solution, a little research online will show you there is no dedicated team working on this product and no dedicated support. Support is run by 1 maybe 2 people on a part time basis. With the 2 founders it makes 3 people total. If the team is larger, there is certainly no transparency about this, why would you hide your team if the product was great? Red flag.
On the topic of no-refunds, the argument of being a digital product is an out-dated argument. There isn’t a digital solution online, and in the crowdfunding plugin space in 2019, that doesn’t offer refunds or trial periods. Red flag.
The service is open sourced with available code online? If you see the available github repositories, you will find there hasn’t been any updates to the code in over 4 years which leads me to think those responsible are simply accepting whatever payments come their way. Red flag.
If any kind of progress is happening with this plugin, its definitely happening very passively. This plugin most likely had its time in the spotlight and its successes are valid, but this was many years ago. Under new management? There are no public announcements of any kind detailing the changeover. Red flag.
Ultimately, it is up to you, the buyer, to make your own assessment. I am just some random guy online voicing how I see it.
Red flags everywhere.
]]>Rating: 1 star
Hard upsell from the useless free version. Mandatory registration. Terrible docs and doesn’t even uninstall cleanly from wordpress.
]]>Rating: 5 stars
I’m very interested in your Enterprise and Lifetime plans but genuinely concerned with the mixed reviews and lack of a support ticket system or even a support forum. Is there a reason why it was shut down or did it get moved? I like what I am seeing with IgnitionDeck features but very hesitant to move forward. Hope for some reassurance here, thanks.
]]>Rating: 1 star
Paid $750 to have a permanent license only to have them claim that they didn’t offer permanent licenses in 2016. Never was able to get the software running despite them doing the ‘valet install’ (which was a total waste of money because I still had to do a bunch of customization myself anyways). Supposedly, IgnitionDeck started offering permanent licenses for guess what – the exact same price that I paid for a 1 year license- $750. They actually wanted me to buy another ‘permanent’ license. The fact that I spent the $750 was proven…repeatedly…and they didn’t care. Even if it wasn’t offered, that’s just terrible customer service. You decide to offer a lifetime license a year after someone pays the SAME PRICE then make an exception. Instead, you get another negative review and a frustrated former client that won’t recommend ANY of your products to anyone. Even without the license garbage, the software itself gets 2-3 stars. The UI just isn’t that intuitive and a real pain to deal with the functionality which is scattered across multiple plugins. Won’t be buying anything from this company again…I can guarantee you that.
]]>Rating: 4 stars
There was some problems with integrating Authorize.net, but this plugin has some great features.
Once support was able to work with me, bugs were ironed out.
My project is still under construction, I’ll come back and edit this once it’s finished.
]]>Rating: 5 stars
I found the plugin in the repository and then I jumped to the Enterprise version for a project. It doesn’t sound easy to create a crowdfunding full platform, but we’ve accomplished easily with IgnitionDeck. I’d really recommend it.
Also their support is amazing! Documentation, forums and personal help if necessary so your experience with their product is the best. Keep the good work!
]]>Rating: 5 stars
I needed to resolve an issue with project levels and could not figure it out. Nathan H. saw my request for help and, via their chat client, was able to log into my WP installation, identify my problem and direct me to the solution. In spite of not being in his office he chatted with me until the issue was resolved. I appreciate his commitment to see me through my problem.
]]>Rating: 5 stars
These people have done a great job of making their website intuitive. Even then there are a few things which were not so obvious. That said the online support staff they have (Nathan) was more than happy to assist. He stayed with me till the very end. So far I have barely finished the registration process. I hope rest of my experience is better.
]]>Rating: 5 stars
We have been using Ignitiondeck for over 2 years, and I have to say; I have been nothing but pleased with everything the guys/gals at Virtuous Giant LLC. have created, and the quickness to respond to any question we at Avotta inc have for them. Being a new start-up is always hard ramping up and the last thing you want to do is wait for days on end for answers to questions when your nurturing a new venture. We have about 3 more months of QA before we launch our first public site using Ignition Deck, we are so excite. (FYI) We never planned on using Ignition Deck for our final product, we only planned on using it as a proof of concept tool, but this company has done such a great job building and maintaining the infrastructure , and provides it at an comfortable price point, we couldn’t see the need to invest more funds for our own crowdfunding platform. If you have a need for a Crowdfunding, or Donation plugin, this is the one to get. Promise!!!!!
John
]]>Rating: 5 stars
They helped me a lot in order to fix my issues in very fast time
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