I do not get any emails

  • Resolved bigdrop.gr

    (@bigdropgr)


    2 years, 11 months ago

    I tried to setup this email but I am not getting any emails.
    So I tested this scenario https://prnt.sc/21ji1kp
    I can send and receive the test email but unfortunately I am not getting any emails if I visit the website as a client (from another browser) and abandon my cart.

    Am I missing something?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter bigdrop.gr

    (@bigdropgr)

    I finally received the emails.
    It works but does not respect the time set.
    Even if I set it to send the email after 1 minute (for testing reasons) it will send it after 1+ hour.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @bigdropgr,

    Thank you for reaching out to us.

    Just to let you know, the plugin uses the WP-Cron to abandon the cart and to schedule the emails. The triggering of the WP-Cron is dependant on the traffic on your site. It triggers when the page load on the site.
    Here is the doc: https://developer.www.ads-software.com/plugins/cron/

    If your site does not have the traffic or you are using the stagging site, you may face this issue.

    Hope it clarifies.

    Let us know if you have any questions.

Viewing 2 replies - 1 through 2 (of 2 total)
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