HEIF and HEVC are the formats for photos on many Apple devices running iOS 11, are these formats also compressed with this plugin?
]]>Hello. How can I restore the original versions of optimized images if needed?
]]>Where can I find the statistics showcasing the results of image optimization within the plugin?
]]>Which mode should I choose if I have high quality images and I don’t want them to get distorted?
]]>Can I use the plugin on a multisite network? Will it work?
]]>Hi. Will the plugin automatically optimize different sizes of the image as well?
]]>I’m a big fan of your services. However, the lastest upgrades were having issues with the image uploading and the last one didn’t let me see my media library. I deactivated the plugin and everything started to work again.
I tested deactivating everything and then 1 by 1. This is the first one so i discovered it very quick.
]]>Recent shows only one article. I have a premium. Registered via facebook.
]]>Hello,
Thank you for this AMAZING plugin! I have one question though…
When I check the option “keep originals” where I can find those images so I can restore them if I want?
Again, great job – best UI among many IO plugins!
I want to resize only images which are in media library , not all directory images
]]>How does auto-optimize work?
]]>I have compressed images in Extreme mode but it reduced the quality significantly. What should I do if I want to compress them in Balanced mode ?
]]>What is exif data for ? Is it ok that the optimizer removes this data from images ?
]]>Hi there!
Thank you for using Image Optimizer by 10Web.
We’re doing our best to give you the most helpful answers in the shortest time. To make it even faster, please follow these guidelines.
First, make sure to check out our documentation. You can find answers to a lot of questions at 10Web help center.
If you are a premium user, you can submit a request through our Help Center or contact with the following email address: [email protected] and get priority support. We typically solve issues within 24 hours. Make sure to log in before submitting so we can easily identify your account.
If you’re using the free version, add your questions and requests into this support forum. We’ll respond within 1-2 business days.
To get a more productive response, please describe the issue in every detail. Adding screenshots can always be helpful.
For an urgent response, go premium and enjoy the fast support.
Hey, has anyone got conversion to webp (both from jpg and png) to work? When we enable conversion to webp and try to optimize an image it doesn’t work and says “Something went wrong”. Regular image optimization and png->jpg conversion works fine. Any help would be appreciated.
]]>Optimizing a single image seems to be working just fine. However, bulk optimize does not do anything, the progress bar doesn’t even begin to fill. I have already tried disabling all other plugins, and that did not change anything. Haven’t had this issue with any other websites using the plugin.
]]>I just installed and activated the free plugin through the WD manager, but when I go to the Image optimizer menu point in my admin panel, I simply get the following error:
Fatal error: Cannot redeclare React\Promise\resolve() (previously declared in /home/www/wp.pjray.dk/wp-content/plugins/image-optimizer-wd/vendor/react/promise/src/functions.php:5) in /home/www/wp.pjray.dk/wp-content/plugins/wd-google-analytics/google/vendor/react/promise/src/React/Promise/functions.php on line 12
I have the paid version of the Google Analytics WD plug-in installed, in case you’re wondering about that part.
Any ideas?
]]>Hello,
I’ve just installed the free version of your image optimizer after I’ve already purchased your bundle of 27 Plugins from Webdorado.
Unfortunately whenever I try to use the plugin it doesn’t work.
I can easily access the whole options section and so on but when I want to bulk optimize my 231 images it only takes a few seconds until the page is refreshed and nothing has happened at all. I also tried out to only optimize one single item in the media library but this just leads to the plugin page as well.
What is wrong here? ??
Thank you very much for your help.
Kind regards
Diana
When clicking on ‘Bulk Optimizing’ it says ‘Please don’t leave the page while uploading.’
Does this mean you are uploading all the images to another server and you are going to optimize them there instead of optimizing them on my own server?
For pro or commercial product support please contact the author directly on their site.
As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.
This includes any pre-sales question too.
]]>hello there,
i updated the version to professional but im my WP its not updated. I cannot also launch/install this plugin Manager WP.so its like i paid 7 USD for nothing. pls help to solve the problem, how to update in the WP the versions of the plugin. thx, karolinta
Having an error on “Bulk Optimizing” no matter what the options is.
“Empty credentials, please try again.”
Tryed deactivating all the other plugins.
]]>can the animated GIFs be converted or not? I like your plugin but it is a bit difficult to understand.
]]>I need to remove the EXIF data from the images since this makes the images larger, I do not need it. Is it possible not to have it?
]]>I have uploaded new images to the selected directory, I cannot see how to add new pictures to optimization queue.
]]>Is it possible to keep EXIF data of pictures?
]]>I need to check the optimization results about the process, is it possible?
]]>Hi, another question ??
If I convert the images from PNG to JPG, will the quality of the images drop? and if it will, will it drop significantly?
I have uploaded the images to the directory after adding them to Image Optimizer, I have an issue here. Please, help.
]]>When converting JPG file to PNG, does the image loose its quality? If yes, then I should deactivate this plugin, since I need the images with its original quality.
]]>