Hello
What is the main problem when on computer website everything is fine, but on mobile device on social feed gallery I get an ?SyntaxError – The string did not match the expected pattern” ?
]]>Showing Error: 400: Bad Request on carousel from instagram. Plugin pages in the back end are completely blank. Help!
]]>We administer a site on Pantheon and just set up Social Feed Gallery, which works like a charm. Everything’s working great on the Dev server. Just got it set up on the live server and it’s functioning perfectly. But…
As soon as we got the Instagram feed set up, the administrative interface bot the Social Feed stopped showing up. The feed’s still operating, the menu item and submenu items show up in the WordPress Admin interface, but selecting any of them results in a pane on the right that just has the top-level administrative messages, nothing specific to SFG, no matter which menu item is selected. Tried deactivating the plugin and reactivating, but no luck.
Anyone know of something that could cause a conflict?
]]>Hello. Displaying the Instagram feed no longer works in a widget (right sidebar). However the preview works, and the shortcode in a page too… Can you help me?
it’s not a problem with any other plugin, I tried disabling them all
Theme: storefront
]]>Hi
I have several accounts for Instagram but no FB. In this specific case a Business account and I have never used FB to that corp account! But I need to login to FB to connect.
The plugin says: Once you click the button you’ll be prompted to log into your Facebook account and authorize the website to read your information. Once authorized you’ll be returned back to this page with both your Access Token and User ID.
I have looked into the Instgram profile/settings pages but I can’t find anything about Token or user ID
Is there a way to do this without FB?
After updating Social Feed Gallery to the latest version (4.5.8), it stopped working.
The error that returns is “Error: rest_no_route: No route matches the URL to the requested method.” > see attachment https://i2.paste.pics/837fed6f138ae5c04d7c08bef22fe744.png?rand=x3pavXEd9T
The strange thing is that in the backend, when I preview the feed, everything seems ok > see attachment https://i2.paste.pics/710d38a5624708303ffba40828e8ed5b.png?rand=v8rhMEdQS1
How to solve?
]]>Cache Expiration set to 1 hour, but not looks like not updating feed. No new posts?
]]>Hi there,
Thanks for you amazing plugin. We added our account previously and it worked well until the access token expired. We deleted to old one but now whatever manual or automatic we are trying to add the account, it gets an error saying “412: access token not set”. This happens for both way “Button not working” or “Add Business Account”.
Please let me know what are the ways to add the account. Thanks
]]>Hey there,
the feed made problems so i tried to reconnect the Account (Personal Account).
When i log in and accept the connection it also shows up in Instagram itself but there is only a notification “An error occurred. Please try again later.”
When i try to add it manually via the https://socialfeed.quadlayers.com/ I can login, accept the connection and than there is only a white blank box
Please help.
hello, I use your cool plugin to show some post on my website pages selecting them by hashtag.
now I use popular option but show me just a few of the pic that have been tagged with the hashtag.
there is a way to show all the post with the selected hashtag?
]]>Hi Guys,
this plugin stopped working for me. In the wordpress backend, I can’t click on any of the links
ADD PERSONAL ACCOUNT – ADD BUSINESS ACCOUNT – Button not working?
It seems, like my subscription expired, even though I bought a lifetime subscription (Order / License #243965) last year.
Whats the deal? Did you transform the subscription into an anual one?
Cheers, D1plo
]]>Hello there,
I checked the option “Hide Reels” but reels are still showing in my feed.
This option does not seems to work.
Thanks
]]>I upgraded my licence from personal to agency. You took the money. My invoice states 5 licences, but the system has not updated and they are not available to me to use. Getting really annoyed, I’ve raised tickets, wrote emails, now listing this complaint here. You are not replying, I will reuqest a refund.
Ticket: 288378
[email protected]
There is something unreliable with the date that is displayed for business connections. When you connect, it shows a date about 3 months in the future, but the account is going to expire much earlier.
- On 21 may my session expired, I reconnected and it gave me 19 august as a new date
- On 28 June email from Social Feed Gallery that the token is about to expire, expy date was still 19 august and it still worked
- On 10 July email from Social Feed Gallery that the token is about to expire, expy date was still 19 august and it still worked
- On 22 July I checked again and the front end showed Error: 190: Error validating access token: Session has expired on Saturday, 20-Jul-24 04:50:57 PD. I did not receive an email that day that the session was actually expired. And in the backend, the expy date was still 19 august
- I reconnected again and my new expy date is 10 oktober.
I don’t get this. Upon connection, it shows an expy date 90 days out. Then 52 and 40 days before the registered expy date it sends an email that the token is about to expire. But it doesn’t send an email when the token has actually expired, and it doesn’t show that in the backend either. Why not?
Since the latest WP update this was one of the plugins that was not working all too well. After this plugin was updated, thanks to the developer, the plugin is working again.
Problem is, during the time the plugin was not working, on one of the sites, we tried to re add a instagram account, and it never managed to load the account name / number, although has a access token.
Right now the problem is that the plugin wont let me delete the old account and re add a new one. Keeps throwing this error below.
404 cant delete account, account ID not found.
And obviously since I am on the free plan I cant even add another account. How do you delete the plugin with all database info and reinstall it? ( I tried to uninstall with the check box in the plugin to delete all info, but it did not help.
]]>After last update had to re-connect due to account expiration.
when I try to connect, normal or business account, it says me that message:
Forbidden
You don’t have permission to access this resource.
showing 403 error.
If I try a personal account it correctly chooses my instagrma account, if I make business (my case) it search to log-in to my fb account then nothing. In both case I have the same error.
]]>Tried the button to create a new personal account and the ‘button not working’ link. No success, how do I get an Access Token?
]]>Hello,
after updating to version 4..3.8 the error: 400: Bad Request is displayed.
A downgrade did not help.
Regards
]]>Hi! Getting a error “Error: 400: Bad Request” on the Social Feed Gallery. I’ve updated the plugin, Worpress, and the theme to current. Tried turning off all the other plugins with Troubleshooting plugin. Still receiving error. Any help would be appreciated.
]]>Since the last Update my carousel is not loading and this error is displayed :
TypeError: (0 , t.h) is not a function
at index.js?ver=682de6b429a7436914e0:2:77353
at f (index.js?ver=682de6b429a7436914e0:2:70783)
at Generator. (index.js?ver=682de6b429a7436914e0:2:72126)
at Generator.next (index.js?ver=682de6b429a7436914e0:2:71212)
at se (index.js?ver=682de6b429a7436914e0:2:76689)
at i (index.js?ver=682de6b429a7436914e0:2:76893)
at index.js?ver=682de6b429a7436914e0:2:76954
at new Promise ()
at index.js?ver=682de6b429a7436914e0:2:76833
at index.js?ver=682de6b429a7436914e0:2:77460
If someone can help me to resolve this. Thx.
I reinstalled the 4.3.6 version, and my carousel is displayed correctly.
]]>Hello. The gallery was displaying normally until updated to the latest version of the plugin. Could you check what the error is please? I try to install the plugin on another client’s website and the same problem persists. Greetings, thank you very much.
]]>Instagram Gallery not shown on home page of website, (should be after the page title on the grey band). https://www.mapmap.co.uk/ . Worked until approximately one day ago.
Plug in is fetching images from my Instagram account. See https://snipboard.io/FvkxZ1.jpg
But fails to show them where shortcode is inserted.
Have tried deactivating all plugins but Social Feed Gallery.
Instagram account @mapmapart
Plugin version 4.3.7
WordPress 6.5.3
PHP 7.4.33
Social Feed Gallery not showing
]]>I’m using the plugin for a little while now and everything did go well. However suddenly I got a error regarding my instagram account. The feed wasn’t connected anymore so I tried reconnecting but when I create a new token and go back to WordPress I get a message that I don’t have the permission to view the page after connecting, but I’m the owner of the website?
So now I can reconnect my account, how can I solve this?
Is there a way to set Cache Expiration to less than one hour (e.g. 30 minutes)?
]]>HI
I’m getting the following error for this plugin:
- ERROR: HTTP_REQUEST_FAILED: CURL ERROR 28: FAILED TO CONNECT TO GRAPH.INSTAGRAM.COM PORT 443 AFTER 5203 MS: COULDN’T CONNECT TO SERVER
- ERROR: HTTP_REQUEST_FAILED: CURL ERROR 28: FAILED TO CONNECT TO GRAPH.INSTAGRAM.COM PORT 443 AFTER 5219 MS: COULDN’T CONNECT TO SERVER
Is there a fix for this issue?
I removed the account to see if I could add it again but it now tells me that I’m “not allowed to access this page.
All very strange.
]]>Yesterday, I received a mail from the plugin, that says “Your business account is going to expire”.
I visited the site and found following messages:
- Error: 190: Error validating access token: Session has expired on Tuesday, 09-Apr-24 03:02:58 PDT. The current time is Sunday, 19-May-24 21:50:42 PDT.
- Error: 190: Unknown error.
I think I need to delete and reconnect my facebook business account to the plugin, and go to the plugin setting page.
When I press the trashbox icon on “Accounts” tab, the alert “You are about to delete the account.” is shown.
I press “OK” on the alert window, but nothing happens.
Also, when pressing “OK” on the alert window, the following error is displayed in the browser console.
This error is from “wp-includes/js/dist/vendor/react-dom.min.js” line 56.
Uncaught Error: Minified Redux error #7; visit https://redux.js.org/Errors?code=7 for the full message or use the non-minified dev environment for full errors.
at b (data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:8433)
at redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2:1797
at data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:10824
at Object.dispatch (data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:11136)
at data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:14301
at onClick (index.js?ver=c58f7513d24a20379028:46:30310)
at Object.vi (react-dom.min.js?ver=17.0.1:202:330)
at ui (react-dom.min.js?ver=17.0.1:32:27)
at xi (react-dom.min.js?ver=17.0.1:32:81)
at zg (react-dom.min.js?ver=17.0.1:55:403)Next, I uninstall and reinstall the plugin, but the account is still registered and can’t be deleted.
So I go to “Settings” tab, check “Remove data” and press “Save”.
But the spinner is spinning forever and can’t save the setting.
When pressing “Save”, another but similar error appears in the browser console.
This error is from “wp-includes/js/dist/data.min.js” line 2.
Uncaught (in promise) Error: Minified Redux error #7; visit https://redux.js.org/Errors?code=7 for the full message or use the non-minified dev environment for full errors.
at b (data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:8433)
at redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2:1797
at data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:10824
at Object.dispatch (data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:11136)
at data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2:14301
at onSubmit (index.js?ver=c58f7513d24a20379028:46:132148)
at Object.vi (react-dom.min.js?ver=17.0.1:202:330)
at ui (react-dom.min.js?ver=17.0.1:32:27)
at xi (react-dom.min.js?ver=17.0.1:32:81)
at zg (react-dom.min.js?ver=17.0.1:55:403)
My environment is:
WordPress 5.9.9
Plugin: 4.3.6 (the latest)
PHP: 7.4.33
In conclusion, my questions are:
Why did I receive the mail after more than a month of token expiration?
Isn’t the token updated automatically?
Why can’t I delete the account or save plugin settings?
I have already integrated the social feed gallery plugin but now doesn’t work on my website. kindly attached the link reference below.
https://prnt.sc/dPjCvHS0acE1
My last post was marked as “resolved” but I have no solution yet:
https://www.ads-software.com/support/topic/all-tabs-are-blank-in-admin-page/
Hello,
yesterday I’ve updated the Social Feed Gallery Plugin and now it’s not working and showing an error message instead of instagram posts.
I’ve tried to delete the account and to add it again but, during the connection, it shows a blank wordpress error page.
If I look into the instagram websites and app permissions, the plugin is properly connected.
I’ve also deleted and installed again the plugin and it’s still not working.
How to solve this issue? Thank you!