The images are currently loading from JetPack’s CDN (Site Accelerator)… The images are not showing in WordPress Media. I need the images restored in media. This is a matter of urgency.
]]>Ich würde gerne meinen Cloud Speicher um 10 GB upgraden 1 TB ist einfach zu viel und zu kostenintensiv für meine kleine Website. Leider kann ich den Support nicht erreichen. Sobald ich mich Einlogge und dann auf “Hilfe erhalten” bin ich wieder ausgeloggt. Mein letztes Backup wurde vor knapp zwei Wochen gemacht. Ganz sch?n schwacher Service für 120 € im Jahr.
]]>If I restore the website to the 1st of January it’s fixed, but at some point in the day an update is happening and my broken theme is going back live. I really need all updates off so my site can be fixed while I work on a new theme. I think this is happening in Jetpack and I can’t find any settings in the dashboard to disable auto-updates.
]]>Hi there!
We got the Jetpack VaultPress Backup key from our client and whenever I try to install the product through “Already have an existing plan or license key? Get Started” Section I face the blank screen. Once I enter the key the screen get stuck at blank page.
Can someone please help me through this? I would highly appreciate it!
Thank you!
]]>This is a refund related issue. The AI chatbot on your support webpage: https://jetpack.com/contact-support/ directed me to post my issue here.
I purchased Jetpack VaultPress Backup (10GB) on January 16, 2025 by paying ?1,037.16.
Receipt ID: 101297308
Transaction ID: stripe:ch_3
It did not serve my purpose; so I had to ask for a refund on January 17, 2025. However, I received a refund of only ?17.64.
Receipt ID: 101335186
Transaction ID: stripe:re_3
It seems that instead of refunding USD 17.64 your system has refunded INR 17.64.
Please check and rectify this error and issue me a refund for the actual amount paid by me.
]]>This most recent plugin update version 3.1 for the Jetpack Vaultpress Backup causes a huge CPU overload and database overuse. Not sure what is going on. After upgrading the plugin, using the Query check plugin, it went from 0.26 to 3 seconds or more just managing database queries. Something is wrong and something is definitely broken and making things worse in this 3.1 plugin. I have to deactivate it now and keep it off until backup just because it’s causing such an overload on my server. Literally no other changes made besides upgrading the plugin to 3.1 today.
]]>It says Backup failed – Retention or storage limit reached.
This backup was made 2nd May 2024, I have the free Jetpack.
I have a tar.gz download from this time a long time ago however when i done everything it hasn’t changed one bit the website isn’t the same and i can’t get my old website back.
Can anyone help me?
]]>I have been dealing with this for hours with the AI, to no avail. I purchased the security package in June. Vault backup showed as active. But every time I clicked on it, it tried to sell it to me again. I don’t know where my license key is but I have purchase confirmation emails and screenshots that show it as installed and active. I just want to back up my site without paying for something I already paid for or spending any more time on this.
]]>I try to contact jetpack support almost a week the newer reply or fixed but monthly charges has been deducted on date. so i add it here can someone help me with this
Establishing a connection to?********.com.
Error saving. Please check your credentials and try again.More details
site_url can not be empty. [vp_api_error, null]Review credentialsDaily backup time schedule
also removed the plugin and install all jetpack.
]]>Hi, I have no more ideas how to solve my problem, so please help me!
We change domain, and our team turn off Jetpack plugin for few hours to try solve something, after we turn it back on, there was nothing inside, like we didn`t use it.
The biggest problem is our newsletter database of more than 13 000 emails is lost. Can you help us to get back those emails?
]]>I would like to know if I can have a backup copy of my website after my domain expired. Is this possible?
]]>Dear Jetpack Support,
I hope this message finds you well. I am reaching out to seek your assistance in remediating issues with my website, Afrikainternews.com. It seems that I am encountering difficulties with the website’s backup and restoration process, and I would greatly appreciate your guidance to resolve the situation promptly.
Could you please help me identify the specific steps needed to restore my website and ensure that the backup process is functioning correctly? Any recommendations or actions required on my end would be greatly appreciated.
I look forward to your prompt support in addressing this matter.
Best regards,
Djahi Clement Ahoua
Owner, Afrikainternews.com
[email protected]
Tel.: (647) 570-6299
]]>Hello
I have just bought and installed Jetpack Complete which comes with VaultPress.
I have tried to run my 1st backup using VaultPress but I keep getting the following error
“Backup failed
Today, 4:53 PM
A backup for your site was attempted on 09/30/2024 at 4:53 PM and was not able to be completed.
Check out the backups help guide or contact our support team to resolve the issue.”
I tried it 3 Times but still same error.
Kindly assist
I’ve tried to run a clone of the production site to a staging site and it has failed and advised that I should contact support. Please help.
Regards
Andy
]]>Hello,
It is impossible for me to launch a manual or even automatic backup from Jetpack VaultPress Backup I always have the following message on the backup button that remains grayed out
Unable to queue the backup because the storage is full.
I then increased my cloud space by paying for the option to be no longer 10GB but 110GB (the site is 1.7GB) and even by reducing to a maximum of 7 days of backup impossible to back up manually or automatically
]]>Hi all, VaultPress is telling me I have no backup Protection when in fact I do. Specifically, it’s written as “VaultPress Backup: Your site is not backed up”
My first two backup or through my web host in the form of daily files and database backup. My second backup is through my web host in term of daily server backup
My third backup is through weekly cPanel backup for the entire site.
Do I really need VaultPress Backup? What am I missing?
Ron
]]>I purchased Jetpack VaultPress Backup and was charged twice and never recieved the product. I have tried to resolve this on my own but may be forced to claim fraud as I can’t talk to anyone to resolve this.
]]>Hi – Recently, after connecting, Jetpack (Backup) refused to validate our user or email.
It will say “Connecting as…” with the [correct user name shown] and correct email address.
After one second of trying, It reports “Error authorizing. Page is refreshing for another attempt.”
It will try again with the same results. The weird thing is – we paid for annual, about 3 months ago, and it worked fine until just recently. Following the sign up email to the letter to (re)-validate just keeps iterating the same behavior. Same Key, Email… etc.
Not sure why ours won’t validate as usual now.
Thanks for any thoughts or support on this!
-Ryan
Hello all,
So I shut down a website that had JetPack doing backups, but did not turn off backups beforehand. When I try to turn backups off, the only options available for Backup settings are to configure restores. I don’t want to restore, the site is shut down. I want to stop backups. Already canceled my plan, but the subscription is good until November.
Do I just ignore the emails telling me the backup failed until then? Would rather not go that route… I just want to turn off backups for a site that’s down (and gone) on purpose.
How? Thanks.
]]>I connected my WordPress site to Jetpack – connections Sems to be ok, the debug page shows no problems. When i add my sftp credentials the Button “Test and save credentials” Stars Grey (on multiple Systems, multiple browsers). what now? ??
]]>Hello, I need help! I purchased VaultPress today but it’s trying to connect to my old wordpress.com site that I intend to shut down. I have a new www.ads-software.com site (the actual Bluehost URL is https://acy.wxk.mybluehost.me/, but I’m pointing my wordpress.com-registered domain bethsmith.me at it). I purchased it on my www.ads-software.com/Bluehost dashboard, but I think it’s wanting to point to my wordpress.com site. It’s strange.
The message I get is: “We’re having trouble backing up your site. Get in touch with us to get your site backups going again.” Also, the number of plugins it says I have installed is what my wordpress.com site has, not what my bluehost-hosted site has. Can you advise what to do? I’m a bit lost.
Beth
]]>We’ve been running Jetpack VaultPress Backup on our page for a little over three weeks. Today, I couldn’t log in to the backend because an error message appears immediately after I enter my credentials, even before I click “Login.
The error message reads: “An error has occurred. Website owners can check the JavaScript console for more details.”
After the first error message, the request is processed, but then another error message appears saying that the 2FA is incorrect. However, I didn’t even get the chance to enter it. After renaming the plugin via FTP, I was able to access the page regularly again, and 2FA worked fine.
Are there any ideas on how I can solve this problem? Thanks in advance.
]]>Hello,
Due to unpaid dues (that went unnoticed) my site https://anderbaher.in was deactivated after 9th May. Today I came to know about it and after referring the site recovery documentation I find Jetpack backup and restore is being mentioned there which can restored with 30 days!.
But when I go to Jetpack Backup it says can’t connect to the website and when I go to Activity Log, I see various backups that have happened in the past few months but their restore options are disabled. The only enabled option is download, so I downloaded the most apt backup as a file, just before 9th May. Image below.
https://drive.google.com/uc?export=download&id=1swLC-Qvo4R4j4FKurX-CsKeIghGhHAAz
Can somebody help me to restore the backups easily using Jetpack or some other means?
]]>Vaultpress has not made a backup since april 8th, i am not receiving emails about this.
Huidige sitegrootte* 4.1GB
Opslagruimte opgenomen in plan 10GB
This is my plan:
30 dagen
Opslagruimte nodig: 122.1GB
Upgrade vereist
Huidig abonnement
Should think that this is enough? Please help.
An error occurred while restoring your site. Please or contact our support team to resolve the issue. I want to restore using the backup for 14 or 17 April 2024.
]]>I pay for the premium BackUp. Is there a way for backups not to be done in “real time” but to be scheduled? Currently, it seems like that is affecting requests on my host and increasing my CPU consumption.
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:00 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155338&request_lock_id=1713155338.8223 HTTP/1.1″ 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.602 1.602 1.602 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:04 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155342&request_lock_id=1713155342.5039 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.577 1.577 1.577 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:07 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155345&request_lock_id=1713155345.9611 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.600 1.600 1.600 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:13 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155350&request_lock_id=1713155350.9138 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 2.583 2.583 2.583 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:14 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155352&request_lock_id=1713155352.5472 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.601 1.601 1.602 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:18 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155356&request_lock_id=1713155356.7944 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.691 1.691 1.691 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:25 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155364&request_lock_id=1713155364.2532 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.644 1.644 1.643 MISS 0 NC:000000 UP:- cdnreq
34.175.92.225 filosofiaenlared.com – [15/Apr/2024:04:29:30 +0000] “GET /wp-json/jetpack/v4/sync/spawn-sync?time=1713155368&request_lock_id=1713155368.5427 HTTP/1.1” 200 17 “-” “WordPress/6.5.2; https://filosofiaenlared.com” | TLSv1.3 | 1.563 1.563 1.563 MISS 0 NC:000000 UP:- cdnreq
Thanks.
]]>I migrated my site from a different host and now I have lost 9 posts from Feb to March. I have the jetpack back up, but can I restore those posts while I keep all changes from the past two weeks?
]]>email message from JetPack that the automatic backup could not complete – may be blocking requests.
It had been running ok until the 5th April, but not automatically since then. HostPapa have been able to run a manual backup.
I ran the Debug tool – all ok
I ran the SSL Checker – all OK
I ran the SSL Report – rating “A”
Roger Trewenack – ‘[email protected]’
]]>I have and use a paid Jetpack Backup plugin plan for my self-hosted WordPress site (NOT with WordPress.com). And no matter how many times login into my WordPress.com account and try to contact and reach support IT NEVER WORKS. THIS SUPPORT PAGE SUCKS SO SO SO SO MUCH. It always shows the stupid “Have a paid product and seeing this note? Be sure to log into your WordPress.com account that you used to purchase the product!” over and over and over. FIX THIS. Just add a regular contact box it should be THAT simple. Whatever crap script you have installed to prevent this is destroying any & all respect I had for your company or your customer service.
I had to de-activate my plugin temporarily and now my activation code doesn’t work. There isn’t even an error it just gives me a red emoji exclamation mark and that’s it. I have tried sending multiple support help emails and NO ONE answers. What is this?! I am a PAID customer and my backup service now isn’t even working because YOU won’t respond to your emails and help get it fixed ASAP. This is awful. Get this fixed and get your support fixed – why do I pay for this service if you can’t even answer a quick email and help me get my Backup working again right way? It should take no more than 5 minutes.
]]>