Here is the crazy problem. Your helpdesk went blank. I was perplexed because it always worked. To get your help desk plugin to work, I cannot have any text or instructions or images on the page. I can’t have a title. It just gives me the helpdesk and that is it. If I insert text or image, etc. Your plugin won’t show.

It is frustrating to say the least

Hello, i recently updated the plugin from an old version and i’m getting fatal error on activation.

From the website logs i found out the culprit:
require_once(/var/www/vhosts/example.com/adminpanel/includes/plugin.php): Failed to open stream: No such file or directory in?/var/www/vhosts/example.com/wp-content/plugins/js-support-ticket/js-support-ticket.php?on line 1199

I’m using the plugin WP Hide & Security Enhancer?to rename and hide the default wp-admin url and your plugin is trying call files with the absolute path using this changed url.

Apparently i can fix this by only leaving ” $wp_admin_path = ABSPATH . 'wp-admin/includes/admin.php'; “, and this is also for the functions after the one in the error.

I hope you can give a look into this and fix it soon
Thanks

Hi, good day

I need to change the default links, I don’t know if this is possible.

Example:
(https://mysite.com/add-ticket -> https://mysite.com/add-request)
(https://mysite.com/my-tickets -> https://mysite.com/my-request)

For all URLs I need to change ‘ticket’ -> ‘request’.

I look forward to hearing

Regards

Hi, I noticed, that in search field, the placeholder text is created in a strange way.

There are no translations and it displays in a source language.

I’m having a problem: only administrators are able to close the ticket; the team members are not able to close it.

Previously, when these team members responded to the ticket and marked it to close in their response, the ticket would be closed. However, this is no longer happening.

Hi,

We have a problem with mail delivery.

We are using WP Mail SMTP plugin and it is working fine, other plugins like Contact Form 7 sends emails without problems.

We dont see any issue in the log…

Any help is appreciated ??

Thanks!

Greetings,

i have a computer support company, people bring me laptop and pc and mobiles and i fix them and i would like to have a system were i can history, service tracking and i want to be able to send sms to the client when the order is complete. can i do that with your plugin?

Hi

I need to make conditions in the email template that goes to the administrator.

I have 2 custom fields, but I would like to print in the mail the value of one of them depending on what a user enters.

I have tried to make them with these 2 options and none of them have solved my problem:

Op. 1: {% if ufield_24="1970-01-01" %} {ufield_35} {% else %} {ufield_24} {% endif %}

Op. 2: {$ if ufield_24="1970-01-01" $} {ufield_35} {$ else $} {ufield_24} {$ endif $}

When making these conditions it is because if you send the empty date fields it sends the date as "1970-01-01".

Is there any other way to show the empty date field when the user does not type in any date field?

Or how can I make the IF conditions in the mail template?

I look forward to your comments

Regards

Hi

The date field is set as “input type text” can it be changed to “input type date”?

I need the users who raise their tickets to enter dates by selecting from a calendar and not entering the date manually.

I look forward to your comments

• This topic was modified 8 months ago by danielmosqueda100395.

Actually We have concern related ticket detail page – When we have multiple thread over there then why we should keep all(Because all are seems same).
So We would like to give our partners only (internal-note div data) instead of All thread. Please assist me for that.

• This topic was modified 8 months, 1 week ago by zmrunal20.

Hi,

First of all thanks for your awesome plugin, It’s really eye catching and full of awesome features.

There is this problem that I hope you can help me with.

I have a jQuery error on the page that the user wants to send the ticket from and it’s preventing the body of the message from being sent. No matter what you input in the editor, you get an error along the lines of “the message field cannot be empty”. (Sorry I use a translated version so I don’t know the original message)

I realize it’s a problem on my end and I have this problem with any other helpdesk plugin that uses tinyMCE. by the way, if I switch to the HTML editor, the message gets sent without a problem. The problem only exists in the Visual Editor.

So my question is, is there any way I can replace the visual editor with a simple Textarea to get around this problem?

Hi, I love your plugin. I set all emails, but.. the placeholder {TICKETURL} in the client mail does not lead to a login option but just gives back ‘You have no permission to view this page’. The URL is generates is https://jouwtalentonline.nl/wp-admin/admin.php?page=ticket&jstlay=ticketdetail&jssupportticketid=2.
What am I doing wrong?

Hi

Is there an email address that can be used to contact the developers regarding an issue with the plugin, without having to create an additional account? I would rather not post details publicly.

Thank you.

I deactivated the plugin and the white screen of death that provided a critical error went away. Here is what would happen. I would get the critical error page if I typed ezgobiz.com but if I typed in the full address, https://ezgobiz.com it would take me to the webpage with no errors. It’s like the htaccess redirect wouldn’t work anymore. The instant I deactivated the JS Desk plugin, I could type ezgobiz.com, and the site worked and redirected me behind my SSL again.

• This topic was modified 1 year, 3 months ago by rgartman.

jshelpdesk is not showing on it’s pages anymore. It worked for about a month. no errors in webserver error log. there is no code showing upon inspecting the page. I’m not sure what to provide to someone so they could help me with this.

I use the exact same plugins and theme on another website and jshelpdesk on that website is still working without issue. I copied the plugins and themes folder from one website to this one.

<div class="inside-article">
		
			<header class="entry-header" aria-label="Content">
				<h1 class="entry-title" itemprop="headline">Support Desk</h1>			</header>

			
		<div class="entry-content" itemprop="text">
			
		</div>

			</div>

• This topic was modified 1 year, 3 months ago by thisisnotmyusername.
• This topic was modified 1 year, 3 months ago by thisisnotmyusername.

Hi,

I am getting this message from Wordfence:
The “JS Help Desk” plugin has been removed from www.ads-software.com but is still installed on your site.
Type: Plugin removed
Problem found July 31, 2023 1:38 PM
Critical

How to resolve this?

Thanks

kklo

Hello

WordPress 6.2.2
JS Help Desk 2.7.7

On site:
https://explore.transifex.com/joom-sky/js-support-ticket/

Polish language shows 100% finished

I have a problem with switching the translation to Polish.
I follow the instructions
process does not show any errors,

Polish (pl_PL)
DownloadDownload
languagecode:
pl_PL
info When WordPress language change to fr, JS Help Desk language will auto change to fr
File successfully downloaded

But it does not switch to Polish

Please help me, I don’t know what could be wrong.

Thank you very much and regards

Hi, Paid support is not working for Subscription.

Kindly help on configuration.

I have set up the email notification for JS Helpdesk plugin, Email Notification is not working, Kindly help

Hi,

There are many untranslated strings, even when updating the files, downloading or changing the .pot file

In the Transifex.com system, it appears as 100%, but in reality the translation is not complete.

How can I update these translations?

Thanks

We have been using Support Candy for years, but the latest version has been a complete disaster, and we can’t get any sensible answer from the plugin author.

I would like to try yours to see if this will resolve our issues:

1. We want to allow “Subscriber” users only to have access to the ticket system as we only support clients that have an account with us. Ideally they should be WordPress Users, or happy to create users in the plugin with their access to ticketing system only. We offer live chat or contact form for those requiring pre-sales questions.
2. The login should be a different to WP default login, and should recognise valid users “Subscribers” and only allow those with valid user ID and password to login and raise a ticket, which they can only see (no public tickets)
3. No Guests or OTP (One Time Password), as only registered users can login. Ideally they should be WordPress Users, or happy to create users in the plugin with their access to ticketing system only.
4. The new version has wiped out all the old data!!!, so if by some miracle we manage to recover the data, would we be able to import the tickets and their history?

Appreciate your kind answers to these questions.

Regards

Hello

We’ve been using JS Help Ticket for a long time. We are unable to create or close tickets after updating the plugin to version 2.7.6. The problem was resolved after reverting to the previous version 2.7.5.

This indicates that there is a bug in your most recent version. Can you please look into this?

Thank You!

This is how the name is displayed in ticket : ??????? ?????? ???????

plugins/js-support-ticket/modules/ticket/tpls/ticketdetail.php line : 1443

$reply->name

<?php
if (jssupportticket::$_config['anonymous_name_on_ticket_reply'] == 1) {
                                                            if($reply->staffid){ //reply by staff, need anonymous
                                                                echo esc_html(jssupportticket::$_config['title']);
                                                            }else{ // reply by user   
                                                                echo esc_html($reply->name); 

}elseif(jssupportticket::$_config['anonymous_name_on_ticket_reply'] == 2){
echo esc_html($reply->name); }
?>

Are we limited to 5 system emails?

I cannot add any more.
Please advise.

i add language file in /js-support-ticket/languages

js-support-ticket-fa_IR.mo

But it doesn’t work and there is no change in the language

We have been getting this error in our log since Oct 20th 2022

PHP Warning: in_array() expects parameter 2 to be array, null given in /public_html/wp-content/plugins/js-support-ticket/modules/jssupportticket/model.php on line 1344

Is there a way to synchronize users between the JS help desk and WP Users without a user logging in?

All users are not agents.

Agents who create user tickets need the information from WP users to Autofill.

We are using the professional package of plugins.

Will the plugin send any data to you or any 3rd party / external server?
If yes, what data would it send out?

I get “headers already sent” errors when JS Help Desk attempts to set a cookie. PHP setcookie is not allowed if the header has already been set.

This occurs at \js-support-ticket\includes\classes\wphdsession.php line 60.

My quick patch is to make it conditional:

if (!headers_sent()) {
setcookie( ‘_wpjshd_session_’, $this->sessionid . ‘/’ . $this->sessionexpire . ‘/’ . $this->nextsessionexpire , $this->sessionexpire, COOKIEPATH, COOKIE_DOMAIN);
}

Would be nice to have a fix so my change is not erased when the next update is made.

Hello,
Is it possible to modify or select the year directly in date time picker , I am facing trouble with users selecting the birth year by reversing monthly, sometimes it toke more than a minute and client is cancel everything.
any help.