Hi, I have a translation at 100% from Kanzu Support Desk in Spanish Chile language, both kanzu-support-desk-en_CL.mo and kanzu-support-desk_es_CL.po.
I don′t know where upload this files. If somebody needs them, just contact me.
Jorge Bravo H.
]]>Hi on trying to delete this plugin I get error :
Deletion failed: Internal Server Error
have tried everything but to no avail … anyone help ?
thanks Dino )
]]>Hello,
I did following operation.
1) Select a ticket submitted by a test account
2) Write a reply message (text) to the ticket and push SEND button.
3) Confirmed no problem on the reply message in the ticket dialog
4) The reply message was sent to the email address of the test account.
5) Open the email and found the message body includes all the HTML tags as follow.
<p>test reply message</p>
<table style=”width:100%;border-collapse:collapse;border-top:1px solid #CCC;”>
<tbody>
<tr>
<td</td>
</tr>
</tbody>
</table>
What is wrong ????
Regarding the first auto reply mail, it has normal plain text mail.
When you try to delete this plugin it hangs. I had to manually remove it.
]]>Hello,
Thanks for the good work with the plugin here.
On the form that guest users fill in order to open a ticket we only want to ask for their mail address and convert them to a WP user account from there. As it also asks the user for “name” and a “topic” for their message.
Can we easily change the fields shown to the user ?
Best regards,
Nicolai
]]>Hi !
I have troubles with reCAPTCHA after having made some successives changes in the Support Form Settings.
Now, after submiting a form, I got : “Sorry, an error occurred due to an invalid or malformed reCAPTCHA secret key. Please refresh the page and retry.”
I think the issue comes from this :
– in the settings / support form section, if we set the reCAPTCHA Google Secret Key and save it, our form works like a charm.
– now, if we go back to the settings menu, in the support form section, the secret key is shown with some ***** for our security. But if we change a setting (“show categories”, for example) and save, the reCAPTCHA Google Secret Key will be saved with this ***** in it, and the form will return “Sorry, an error occurred due to an invalid or malformed reCAPTCHA secret key. Please refresh the page and retry.”.
Tested on Chrome and Firefox.
]]>Hi,
I’m translating your great plugin in french via translate.www.ads-software.com. It almost works.
I have a few words that stay in english even if they are translated in kanzu-support-desk-fr_FR.mo and .po.
In the client form (I use ticket publishing without login first : customer registration is disabled) :
– the select lists names (Severity, Product and Category) are not translated,
– the error messages “Please enter a valid email address.” and “This field is required.” either.
In the admin section (less annoying) :
– in the “all tickets” list :
– the “Open” filter stays in english, others not.
– status stay in english : draft, open, …
– severities levels either : low, high, …
– in settings / global :
– the 6 buttons “Add New Agent”, “View Agents”, “Add New Supervisor”,… stay in english
– the button “Generate Debug File” either
I can send you my kanzu-support-desk-fr_FR.po file if it can help.
Thank’s.
Christophe
]]>Could be a glitch on my end but on a fresh install I get “This content is password protected. To view it please enter your password below:” when I already submitted a test ticket and am logged in.
Ideas?
I ‘m trying to translate into Spanish some of the visible to users through loco trasnlate content, but to save and want to see the changes I still appear in English
Please I need you help urgent
]]>Please I need your help, I’m designing a product for the company , and need to have activated the Create Users and tickets, however WHEN active plugins kanzu Support Desk INTERFIERE in creating users , disable the Show Key and not allow me to create the user.
What I can do ?
]]>Hello i want to triger the ticket form in the front end not using the fixed button but also a custom place in my code i try this <button id=”ksd-new-ticket-public”> but doesnt look to work.
Also is possible to add somehow to the ticket the url or the page where the ticket opened?
]]>Hello I would like to know how to ad media upload and wysiwyg access to regsitered users on front end part
Regards
]]>I’m just checking out this plugin – looking very god so far apart from the fact that I can only see a way of a normal user entering a subject and description for a ticket. Once the ticket is in the system an agent can then update the ticket for a particular category – but we need to be able to let our users do that, I.E. so they can tell us what type of help request they need.
Is this possible at all?
Thanks,
Steve.
On submission of new tickets, email notifications are going to the original site admin account, not to the individual assigned to the tickets.
]]>When this plugin is activated, it removes the ” – Draft” declaration from the pages and posts area, making it impossible to see which pages/posts are Drafts, without opening each one.
]]>Support submission doesn’t work. When trying to send a support request, the following error is displayed:
]]>Error | Invalid email address specified
When Trying to change settings within your plugin, the Update button does nothing, least of all, store any changes.
]]>In a situation where a fixed menu on the left side of the screen, the Support key is not visible.
I use Divi 2.1 WP theme.
]]>Hi,
Does Kanzu support conditional fields? I am looking for a plugin that when portal visitors choose Option 1, Fields A and B show up for them to enter data into; but when they choose Option 2, Fields C and D show up to enter data.
Example:
If a user chooses “New User”, then the fields Name, Email, and Access will show up for them to enter data into. If a user chooses “Report a Defect”, then a dropdown list with Reports or Library appears.
Thanks,
Ross
I began to translate the plugin and I’m already at the end. I work with Poedit. But language does not work.
I installed Codestyling Localization plugin just to find if there is a mistake. Here is compatibility warnings. And more …
Compatibility:
Loading Issue: Author is using load_textdomain instead of load_plugin_textdomain function. This may break behavior of WordPress, because some filters and actions won’t be executed anymore. Please contact the Author about that.
Error: The actual loaded translation content does not match the textdomain: $this->ksd_slug
Expect, that any text you translate will not occure as long as the textdomain is mismatching!
This is a coding issue at the source files you try to translate, please contact the original Author and explain this mismatch.
Warning: The actual loaded translation content contains mixed textdomains and is not pure translateable within one textdomain.
It seems, that there is code contained extracted out of other plugins, themes or widgets and used by copy & paste inside some source files.
The affected unknown textdomains are:
Please fix this. Thanks in advance.
Regards
]]>The fields are: Name, Email, Subject and Message. And that’s good.
But is it possible to add eg Priority: Normal and Urgent? And something like a category or department. I do not think really the category or department rather than a supplement to the Email Subject.
For example, Red Apple, Green Apple. So I immediately know what kind of apple the message refers.
Regards
]]>Everything is gray. Hardly the text differs from the background. Also, pre-filled fields text (Name, Email, Subject) are in the same light gray. He barely visible. It should be a little darker.
Button “Send Message”, in responsive mode narrows along with the form. Button should always be the same size.
In fact, look at the Screenshot. A picture speaks a thousand words.
Thanks in advance
]]>I would like to use the standalone version. By that I mean a shortcode in page. I do not want the button and floating support form. I want the user to see support only when it comes to a specific page.
Is this possible?
]]>I have installed and activated the plugin. I wanted to see how it works but when I open the Inbox (sample tickets), a message is displayed:
Warning: Missing argument 1 for KSD_Admin::get_agent_list(), called in /home/www/mysite.com/wp-content/plugins/kanzu-support-desk/includes/admin/views/html-admin-single-ticket.php on line 6 and defined in /home/www/mysite.com/wp-content/plugins/kanzu-support-desk/includes/admin/class-ksd-admin.php on line 165
Regards
]]>We’re currently using a Google spreadsheet and form to log support requests, but I would like to migrate to Kanzu. Is there any way to import the existing open tickets without having to type them all in again?
Thanks.
]]>if customer submit the form am getting this error
ERROR – Sorry, the “I’m not a robot” field is required. Please refresh this page & check it.
]]>