Hello
I installed the plugin and set it up, but I couldn’t find a URL for the clinic homepage, so I added it to my WordPress menu for my visitors to use?
Thank you
]]>Hello, I have installed the Kivicare pluggin, but it is not working; when I click on the link on the left, the page does not load. I just see the Kivicare logo animation . there are no errors in the UI but I see the below error in the browser console in dev mode
can you help
app.min.js?ver=3.6.3:2
GET https://www.lesmedecinsonline.fr/wp-admin/admin-ajax.php?action=ajax_get&route_name=get_static_data&data_type=default_clinic&_ajax_nonce=780f32167c 500 (Internal Server Error)Hi guys!
We are trying your plugin and really thinking of buying the whole package. But while trying the free service we ran into a problem. We created a custom field file upload in the encounter module so that the doctor can send documents to the patient. But when the pdf file link comes to the patient in the “Other information” section, the link is not clickable, we also see the Choose file button which also is not clickable.
This plugin causes Critical Error on our site. Unusable.
https://youtu.be/LS-wcWkbt_U
I noticed that starting version 3.6 users can change their profile language, but it only shows English. How can I add more language?
Patient can delete their encounters, I looked in permission settings and couldn’t find a way to disable it.
]]>Hi
Is there a way to insert clinic country code in email notifications
]]>Hi
Whenever someone change their password from kivi dashboard, they don’t receive email notification!
]]>Hi, just got a mail from Envato saying to install new update. How should i install it?
]]>Hello,
This issue keeps happening. The zipcode is correct and it keeps showing the error Incorrect Zip code! Please enter correct number. Please help Kivicare team
]]>Hello, how can I disable the doctors self registration from the registration form?
]]>Hi, how can I disable the gender in patient registration on the appointment page?
]]>Hello! Is there a possibility that when using your other plugin Graphina, and it searches for data in the site’s database, you can find the data stored in the Kivicare custom Forms? Basically link Kivicare and Graphina
Where in the database is the custom form data stored? Thanks
]]>Hello, i need this feature: when customer register in platform, i need to generate automatically a document to privacy data for sign to client. Is it possible this feature? thanks
]]>how can this be disabled easily? we do not require gender specified roles as an option but would include this as custom fields as to how a client identifies.
]]>After a month to setup our website with Kivicare Pro we realized Woocommerce is only compatible when used with blocks.
When used with shortcode the design breaks.
The problem is Woocommerce with blocks does not support all payment gateways and can not be customized. So in Latin America we use it with shortcode because the main payment gateway is not supported with blocks.
We worked very hard in this project and now, after 95% of the work was done we are just realizing we can not use Kivicare in South America.
Our team will evaluate if we leave a broken checkout page design, or if we request a refund and migrate to a different plugin to start from 0.
Kivicare is very nice, I like it a lot over its competitors but we cant work if we cant receive payments. The support is also good, they answer everyday, they even logged into my site and fixed some things immediately, but because of the timing difference when we request support regarding Woocommerce they send back questions, we answer, they reply back and it takes us 24 hours to exchange two sentences.
I created a Telegram channel where Kivicare users can help each other.
If someone faced this problem and managed to fix it, I will be very grateful, if I can help other users I will do for sure too.
Thank you.
Both the theme and the Iqonic support team are excellent.
Thank you.
WhatsApp notifications are not working for appointment cancelation and prescription, I have tested it with appointment confirmation and it’s working.
Is there a way to check the logs.
]]>How are you?
How can I change the default country phone code in patient registration, when booking appointments?
I found how to change it for contact but not for registration/booking.
Thank you.
Hi, in the step of order confirmation I get the error: Error “Failed to generate video meeting”
Also, in Kivicare dashboard I get: “The latest kivicare lite plugin requires : Kivicare Pro Version 2.4.1” (Im not using the free version).
Can I use other SMS providers other than Twilio
]]>Looking at implementing services where advanced payment would be required in order to secure and confirm an appointment. Currently can only see a way to raise a bill after an episode after an appointment.
]]>Hi, what would be the easiest way to replace globally Doctor with “Counsellor” and Patient with “client” I would be looking for a solution which would be update proof
]]>I just integrated kivicare with twilio, and when I tried to send test WhatsApp message from kivicare I got the following error
[HTTP 400] Unable to create record: Twilio could not find a Channel with the specified From address
]]>Both pay later and woo commerce status are shown in appointment confirmation “payment mode: manual”
]]>Plz exclude strings in updates, today’s update overwrote all my widgets translation. Hours of work.
]]>Hi, I need to edit the menu which slides from the page border with gallery and contact info but I cant find from where to edit it.
Thank you.
If a patient changes their email, all booked appointments are automatically canceled!
]]>Is it possible to customize the “Pay Later” label in the payment tab, and if feasible, include a custom WooCommerce logo and label?
The widget width in the admin section is not displaying in full.
