How can I delete the chats?
I cannot figure it out!
iR
]]>Unable to edit the lone trigger on our site. Is there a workaround to edit it since the only clickable portion now seems to be first of three portions on the trigger event?
]]>hi
Working But can’t response text through SMS
I can recieve sms throught my phone but it can’t able to response to message i have recieve to my phone??
Please advice
I am having a free version want to check if this is working before i buy this plugins.
Thank you!
]]>Is the visitor’s chat history default storage on Localhost?
Or an external server?
Very Thank you.
How can I make Visitor to enter name in ?
Instead of preset random name.
And display the name and store it in the backend of wordpress Admin.
Picture:
<script async src=”//s.imgur.com/min/embed.js” charset=”utf-8″></script>
thx!
]]>Hello I would like to know if it is possible to have the chat pop up in the middle of the page. (view attached img)
https://cdfaudio.com/wp-content/uploads/2018/09/Screenshot-2018-09-05-15.20.32.png
Thank You
]]>Hello I installed the plugin on one of my dev websites, the plugin installed without any issues but i have no way to modify it in any way.
Thank You
]]>We have used Lively Chat Support on this page for quite some time. Suddenly, it no longer appears in our list of plugins, possibly because it’s not compatible with the version of WordPress we are using? I see a reference to upgrading to Remetric, and that the migration path is easy. We logged into Lively Chat with a username, Rememtric seems to want an email address and phone number. Do you have any instructions on migrating from Lively Chat to Remetric?
]]>Hi.
I’m looking to reduce height of Lively Chat. Where do I edit this in CSS.
]]>Hello,
I can’t receive mail with the offline mode ????
what’s he solution please
]]>Hi, i have a problem with plugin, is not opening more in my website, dont show popup.
I look in source code and this function, cacheSupport, after send .post return 0. why?
Why can’t I as customer or admin close a conversation after the conversation is over, without deleting it?
]]>Is it possible not to force the users to enter their email address when chat is online? I can’t seem to find the option anywhere..
]]>The visitor or agent can end the current chat? I have not found an “end current conversation” button.
Also I have noticed that the chat remains stored even if I close the visitor’s browser.
Another question: I can use custom front-end JavaScript to start manually the chat using custom visitors data? Pseudo Code:
// var "params" come from my script
wp_lively_chat_start({ name: params.my.visitor_name, email: params.my_visitor_email, someparam: params.my_custom_param })Perhaps it is useful the ‘triggers extension’ with the appropriate changes.
Thanks
]]>Hi there,
Loving the plugin so far – it looks like it does marvelous stuff.
The issue I’m having is I can’t seem to get the plugin to display online.
I added office hours Mon – Fri 8am to 6pm, but even though my Settings > General time settings are correct, chat will not show online.
I can PM or email a page and login if you need one.
]]>Hi,
Just want to check if the livelychat offline support can send forms to email?
Appreciate if there is any quick reply to this.
]]>Hi there,
I am trying to use your plugin for a site where only one chat with one operator should be possibly at a given moment. So when one user initates chat, chatting for all other users/visitors should be disabled. Is that possible? So far, one operator can be bombarded with multiple chats at a time.
All the best & thanks in advance
physalis
]]>Hello,
My client is interested in purchasing the premium addons deal of all 4 addons for $49/year but whenever we click the link on this page – https://www.ads-software.com/plugins/lively-chat-support/ – we get a 404 error message.
]]>I am getting a lot of errors like this in my error_log:
[28-Sep-2015 19:12:43 UTC] WordPress database error Duplicate entry ‘ef2cc0467f853ca49fa7a62d5b1b30a0’ for key ‘PRIMARY’ for query INSERT INTO wp_livelychatsupport_convos (agent_id, token, mini_token, referrers, ip, user_agent, created_at, updated_at, last_seen) VALUES (”, ‘ef2cc0467f853ca49fa7a62d5b1b30a0’, ‘ef2’, ‘[]’, ‘174.24.45.8’, ‘Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko’, ‘2015-09-28 13:12:43’, ‘2015-09-28 13:12:43’, ‘2015-09-28 13:12:43’) made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/organic_natural/page.php’), get_footer, locate_template, load_template, require_once(‘/themes/organic_natural/footer.php’), wp_footer, do_action(‘wp_footer’), call_user_func_array, LivelyChatSupport_frontend_footer, LivelyChatSupport_create_visitor
Can you help me stop these errors?
]]>I have LIVeChat installed and it works fine except to limit the popup on specific pages as the instructions state … only the * Show on All Pages works.
I have tried /About Us /Support as well as with or without the * afterwards … does not work …
Also, is there a way to have a “Close” X added to this since on a mobile phone it basically covers the page.
]]>I’ve seen a thread about the admin-ajax processes, but no one has said anything about it overloading the server. I installed Lively Chat and only after 3 chat sessions I received a warning from hostgator stating we were using 44% CPU resources when the limit is 25% on our shared server. They then cached our site until the “issue” was resolved so I had to remove Lively Chat from our site. So I’m assuming that this requires a dedicated server to use? If not, please inform. Thank you. FYI I wish I could have kept it. I loved it until we got the warning!
Chad
]]>i am using chat https://www.dantugydytojas.lt/ in this website i do always online but it will show after few seconds offline . can you explain why this happen
]]>Hi, I have paid for the additional SMS add on, and setup a Twilio account, followed all your instructions however I’m not receiving an SMS
]]>Hi Dallas,
First of all thank you for giving such a brilliant plugin.
My Requirement.
one of my client has requirement to add notification on admin menu.
What i have done so far is.
1. add one anchor tag using add_action(‘admin_bar_menu’)
2. add image icon using java script when first conversation start.
Its working fine on “livelychatsupport” page.But i want to add this functionality to whole dashboard so when administrator is on other pages like post,page or setting page then he can understand that someone(visitor) want support and can replay directly.
Please help me on this if it is possible.
Any help would be great.
Thank you in advance.
]]>My doubts? All who come in contact can see the conversations. This is happening on my site. Not a exclusivom chat with the clerk?
]]>Hello
I am the webmaster of someone who uses the liveley chat and now this person wants to have in the app for android and ios how can I make this for him?
With Friendly Greeting André
]]>Hi,
I’m trying to optimize my site load speed and I’m wondering if there’s any chance you can compress that bell.wav sound file? It’s around 110kb which seems like a lot for just a 2 second sound:
wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.wav
Tim
]]>Hi there,
Brilliant plugin, thanks for sharing with us all!
Quick question, I have the basic free version and I have set an editor as the Agent however when logged in as an editor, no new visitor appears when someone starts a session. i.e. under the visitors tab the name of the person and the green circle wont appear.
Any help would be great.
Thank You!
]]>Hi,
I installed this plugin for testing purpose.
Before I installed the my site speed was 88 on google page speed (https://developers.google.com/speed/pagespeed/insights/)
After I uninstalled the plugin my site speed has fallen to 84.
The google speed test tool says “Your page has 5 blocking script resources and 5 blocking CSS resources. This causes a delay in rendering your page.”
Then I’ve checked this on Gtmetrix. It says “The following requests are returning 404/410 responses. Either fix the broken links, or remove the references to the non-existent resources.”
Then I’ve looked into my source code and I found these lines those for lively chat support plugin on my site footer area.
Even I uninstalled this plugin why I am getting this code in my site?
How can I remove these lines? blocking scripts have high impact on page speed and seo. Please help me…
<style type="text/css">
#livelychatsupport-chatbox .livelychatsupport-chatbox-border-colour { border-color: #ff0000; }
#livelychatsupport-chatbox .livelychatsupport-chatbox-background-colour { background-color: #ff0000; }
#livelychatsupport-chatbox .powered_by, #livelychatsupport-chatbox .user_colour { color: #ff0000; }
#livelychatsupport-chatbox .cta_online_image { right: 0px; bottom: 39px; }
#livelychatsupport-chatbox .cta_offline_image { right: 0px; bottom: 45px; }
#livelychatsupport-chatbox { display: none; right: 15px; }
#livelychatsupport-chatbox .powered_by { display: none; }</style>
<div id="livelychatsupport-chatbox" data-site_url="https://www.mysite.com" data-ip_url="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/find_ip.php" data-version="1.0.41">
<audio class="bell">
<source src="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.wav">
<source src="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.mp3">
<source src="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/audio/bell.ogg">
</audio>
<a href="#!/lively-chat-support" target="livelychatsupport-iframe" data-href="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/convos.php?open=" class="livelychatsupport-open">
<img src="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/ctas/online/talkwithuslivegold.png" class="cta_online_image" />
</a>
<div class="header livelychatsupport-chatbox-background-colour">
<h3>
<a href="#!/lively-chat-support" target="livelychatsupport-iframe" data-href="//www.arugambaybookings.com/wp-content/plugins/lively-chat-support/chatbox/convos.php?open=" class="livelychatsupport-close">—</a>
<a href="#!/lively-chat-support" target="livelychatsupport-iframe" data-href="//www.arugambaybookings.com/wp-content/plugins/lively-chat-support/chatbox/convos.php?open=" class="livelychatsupport-open">
<span class="cta_offline_text">We are off-line now. Message us.</span>
<span class="cta_online_text">Free Live Booking...!!!</span>
</a>
</h3>
</div>
<form class="survey invalid" method="post" action="https://www.mysite.com/wp-admin/admin-ajax.php">
<input type="hidden" name="id" class="id" />
<div class="questions"></div>
<div class="actions field">
<button class="next_step livelychatsupport-chatbox-border-colour livelychatsupport-chatbox-background-colour">Next (<span class="current_question">0</span> of <span class="question_count">0</span>) →</button>
<button class="finish livelychatsupport-chatbox-border-colour livelychatsupport-chatbox-background-colour">Submit</button>
<a href="#!/lively-chat-support" class="back user_colour">← Prev Step</a>
</div>
<div class="survey-thanks">
<div class="field">
<p></p>
</div>
</div>
</form>
<div class="prompter">
<div class="offline-thanks">
<div class="field">
<p>
Thanks for contacting us. We'll get back to you as soon as we can. </p>
</div>
</div>
<form id="livelychatsupport-register" method="post" target="livelychatsupport-iframe" action="https://www.mysite.com/wp-admin/admin-ajax.php">
<div class="field">
<label for="livelychatsupport-chatbox-name">What is your name?</label>
<input id="livelychatsupport-chatbox-name" type="text" name="Name" value="tester">
</div>
<div class="field">
<label for="livelychatsupport-chatbox-email">What is your email?</label>
<input id="livelychatsupport-chatbox-email" type="email" name="Email" value="[email protected]">
</div>
<div class="field livelychatsupport-offline-message">
<label for="livelychatsupport-offline-body">What is your question?</label>
<textarea id="livelychatsupport-offline-body" name="Comment"></textarea>
</div>
<div class="field livelychatsupport-error">
<p>Please provide a valid name, email, and question.</p>
</div>
<div class="field">
<button type="submit" class="livelychatsupport-chatbox-border-colour livelychatsupport-chatbox-background-colour">
<span class="loading">Loading...</span>
<span class="nonloading">
<span class="offline_button">Send Email!</span>
<span class="online_button">Start Chatting Now!</span>
</span>
</button>
</div>
<a href="https://github.com/dallas22ca/lively-chat-support" class="powered_by">Powered by LivelyChat</a>
<div class="clear"></div>
</form>
</div>
<div class="chat">
<ul class="messages" data-latest_id="0" data-url="https://www.mysite.com/wp-admin/admin-ajax.php">
<li class="chatting_with">
<p>
You're chatting with<br>
<strong>Riffaz</strong>
</p>
<div class="clear"></div>
</li>
<li class="message message_template">
<p class="body"></p>
<p class="date"></p>
<div class="clear"></div>
</li>
</ul>
<div style="clear: both !important; "></div>
<img src="https://www.mysite.com/wp-content/plugins/lively-chat-support/chatbox/assets/loading.gif" class="loading">
<a href="https://www.ads-software.com/plugins/lively-chat-support" class="powered_by">Powered by LivelyChat</a>
<a href="#!/lively-chat-support" class="delete_history">Delete History</a>
<form id="livelychatsupport-chatbox-new-message" action="https://www.mysite.com/wp-admin/admin-ajax.php" method="post">
<input type="hidden" id="livelychatsupport-chatbox-token" name="livelychatsupport-chatbox-token" value="2891cbd03c4aa64d2952d563609626df" />
<textarea id="livelychatsupport-chatbox-body" name="livelychatsupport-chatbox-body" placeholder="Type here and press <Enter>" rows="1"></textarea>
</form>
</div>
</div>
<iframe class="livelychatsupport-iframe" name="livelychatsupport-iframe"></iframe><link rel='stylesheet' id='minified-4-css' href='https://www.mysite.com/_minify/LivelyChatSupport-chatbox-reset,LivelyChatSupport-chatbox-style.2ab722a8bf29d0b9e5de79e6e517e109.198b0c1f825b7d54462bd9e5f2c97db9.css' type='text/css' media='all' />Hi.
I have installed plugin on my website https://www.kraftdesigners.com. Control panel is not showing any online visitor. Also my website is not showing any online agent.
I checked it personally by opening up Admin and Website on different browsers. Also can I ping to online visitors with free account if the problem get resolved?
Thanks
Prince