Problems connecting plugin with Facebook

Hi @polsola,

We’ll need to get more information to determine what needs to be done to resolve your issue. To get more information about the error, navigate to Dashboard > WooCommerce > Status > Logs. In the log name drop-down on the right side of the screen, look for one that begins with facebook_for_woocommerce, and select the one with the most recent date. Then click the “View” button that is to the right of that drop-down.

Once you’re viewing the log file, please copy and paste the contents here.

Hello Jeremy,
Sorry but it doesn’t seem to be any log from facebook_for_woocommerce there, I see logs for other plugins but one from yours :S

@polsola

Sorry but it doesn’t seem to be any log from facebook_for_woocommerce there

That seems unusual. Could you check to see if there’s anything prefixed with fatal-errors?

Could you also paste your status report here?

Hello jeremy, here you go

### WordPress Environment ###

WordPress address (URL): https://www.monodejuegos.shop
Site address (URL): https://www.monodejuegos.shop
WC Version: 5.7.1
REST API Version: ? 5.7.1
WC Blocks Version: ? 5.7.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.6.5
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: mj_
Tama?o total de la base de datos: 78.92MB
Tama?o de los datos de la base de datos: 50.47MB
Tama?o del índice de la base de datos: 28.45MB
mj_woocommerce_sessions: Datos: 1.02MB + índice: 0.02MB + Motor InnoDB
mj_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mj_woocommerce_order_items: Datos: 0.14MB + índice: 0.06MB + Motor InnoDB
mj_woocommerce_order_itemmeta: Datos: 1.52MB + índice: 2.02MB + Motor InnoDB
mj_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
mj_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_actionscheduler_actions: Datos: 1.52MB + índice: 0.72MB + Motor InnoDB
mj_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_actionscheduler_logs: Datos: 1.52MB + índice: 0.41MB + Motor InnoDB
mj_aiowps_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_aiowps_failed_logins: Datos: 0.34MB + índice: 0.00MB + Motor InnoDB
mj_aiowps_global_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_aiowps_login_activity: Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
mj_aiowps_login_lockdown: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
mj_aiowps_permanent_block: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_commentmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
mj_comments: Datos: 1.52MB + índice: 0.55MB + Motor InnoDB
mj_gla_budget_recommendations: Datos: 0.22MB + índice: 0.14MB + Motor InnoDB
mj_gla_merchant_issues: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_gla_shipping_rates: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_gla_shipping_times: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_options: Datos: 4.22MB + índice: 0.06MB + Motor InnoDB
mj_postmeta: Datos: 14.52MB + índice: 8.03MB + Motor InnoDB
mj_posts: Datos: 7.50MB + índice: 0.59MB + Motor InnoDB
mj_redirection_404: Datos: 0.30MB + índice: 0.16MB + Motor InnoDB
mj_redirection_groups: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_redirection_items: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
mj_redirection_logs: Datos: 3.02MB + índice: 0.42MB + Motor InnoDB
mj_relevanssi: Datos: 5.52MB + índice: 12.06MB + Motor InnoDB
mj_relevanssi_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_relevanssi_stopwords: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_termmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
mj_terms: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
mj_term_relationships: Datos: 1.52MB + índice: 0.48MB + Motor InnoDB
mj_term_taxonomy: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
mj_usermeta: Datos: 1.52MB + índice: 0.55MB + Motor InnoDB
mj_users: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
mj_wc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
mj_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_wc_customer_lookup: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
mj_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
mj_wc_order_product_lookup: Datos: 0.13MB + índice: 0.09MB + Motor InnoDB
mj_wc_order_stats: Datos: 0.09MB + índice: 0.05MB + Motor InnoDB
mj_wc_order_tax_lookup: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
mj_wc_product_meta_lookup: Datos: 0.14MB + índice: 0.20MB + Motor InnoDB
mj_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
mj_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_yoast_indexable: Datos: 2.52MB + índice: 0.61MB + Motor InnoDB
mj_yoast_indexable_hierarchy: Datos: 0.09MB + índice: 0.16MB + Motor InnoDB
mj_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
mj_yoast_primary_term: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
mj_yoast_seo_links: Datos: 0.14MB + índice: 0.09MB + Motor InnoDB
mj_yoast_seo_meta: Datos: 0.14MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 1276
customize_changeset: 5
nav_menu_item: 6
oembed_cache: 82
page: 16
post: 13
postman_sent_mail: 250
product: 1005
product_variation: 15
revision: 3
shop_coupon: 32
shop_order: 643
shop_order_refund: 13
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Advanced Custom Fields PRO: por Delicious Brains – 5.10.2
Akismet Anti-Spam: por Automattic – 4.2.1
All In One WP Security: por Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Contact Form 7: por Takayuki Miyoshi – 5.4.2
Google Tag Manager for WordPress: por Thomas Geiger – 1.13.1
Facebook for WooCommerce: por Facebook – 2.6.5
Google Listings and Ads: por WooCommerce – 1.5.0
Post SMTP: por Yehuda Hassine – 2.0.23
Redirection: por John Godley – 5.1.3
Relevanssi: por Mikko Saari – 4.13.3.1
SiteGround Optimizer: por SiteGround – 5.9.7
WebP Express: por Bj?rn Rosell – 0.20.1
WooCommerce Order Balance: por Pol Solà – 1.0
WooCommerce Stripe Gateway: por WooCommerce – 5.6.2
WooCommerce Order Export: por Pol Solà – 1.0
WooCommerce: por Automattic – 5.7.1
Yoast SEO: por Equipo Yoast – 17.3

### Inactive Plugins (3) ###

Hello Dolly: por Matt Mullenweg – 1.7.2
Query Monitor: por John Blackbourn – 3.7.1
registered-users-only-2: por Jehy – 0.3

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Base de la tienda: #5 - /tienda/
Carrito: #6 - /carrito/
Finalizar compra: #7 - /finalizar-compra/
Mi cuenta: #8 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Mono de Juegos
Version: 2.1.0
Author URL: https://github.com/polsola/
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: monodejuegos/woocommerce/cart/cart.php
monodejuegos/woocommerce/cart/mini-cart.php
monodejuegos/woocommerce/global/wrapper-end.php
monodejuegos/woocommerce/global/wrapper-start.php
monodejuegos/woocommerce/loop/loop-start.php
monodejuegos/woocommerce/loop/pagination.php
monodejuegos/woocommerce/single-product/product-image.php
monodejuegos/woocommerce/single-product/related.php
monodejuegos/woocommerce/single-product/tabs/description.php
monodejuegos/woocommerce/single-product/up-sells.php

### Action Scheduler ###

Completo: 607
Oldest: 2021-09-09 10:36:30 +0000
Newest: 2021-10-08 18:46:15 +0000

Fallida: 2
Oldest: 2020-05-19 16:23:12 +0000
Newest: 2021-09-15 15:45:08 +0000

Pendiente: 1
Oldest: 2021-10-09 03:00:00 +0000
Newest: 2021-10-09 03:00:00 +0000

### Status report information ###

Generated at: 2021-10-08 20:58:47 +00:00

Hi @polsola,

Thanks for sharing your site’s System Status Report.

Can you please head to https://www.monodejuegos.shop/wp-admin/options.php and confirm that “wc_facebook_external_business_id” is not blank and does not contain non-Latin characters?

You may have luck updating this field to something along the lines of ‘store-name-dfsdc3lck9k6q’. Replace “store-name” with your store name and “dfsdc3lck9k6q” with a random 13 letter/number string.

Let us know how you make out with that!

Hello Nicholas,

Thanks, that actually worked! My website is connected now to Facebook!

The only problem is I’ve sync two times the products but I’m unable to see the changes on the Facebook Catalog or on the Instagram products for example

But maybe this is a Facebook thing, I’ll try to reach them

Thanks!

Hi @polsola,

Thanks, that actually worked! My website is connected now to Facebook!

That’s great news! Glad to hear that reconnected you.

The only problem is I’ve sync two times the products but I’m unable to see the changes on the Facebook Catalog or on the Instagram products for example

I find that it takes some time after syncing for products to appear updated in your shop. Are you seeing the items populating correctly now? If not, what seems to be incorrect?

Hello darcie,

Yes, sorry for the late answer, after 20min or so I got to se the updated products, thanks for the great support!

Super! Thanks so much for confirming that was the case. Good to hear everything is working!

I see you’ve marked this as resolved as well. Feel free to open a new ticket if you need any other help!