Rating: 4 stars
Emilia has been very patient with me guiding me through the entire set-up process. She was reactive and kind. Great customer service!
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I’ve been using Lucky Orange for a while and find it very easy to use. Integrating it with WordPress is also very easy, and the Support team is always exceptional whenever I have to get in contact.
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Very fast and helpful when i needed assistance!
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I recently installed Lucky Orange on my site and have been running it for a few days, it’s been great. The visitor playback is something I never knew I needed until I had it. That feature alone is worth trying this visitor tracker. They also have really good support and documentation. Learning the platform and everything I could do only took me about a day.
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The impact Lucky Orange has had on my business is phenomenal! Watching real-time customer behavior on various pages and links has given us crucial insights that we previously lacked.
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This plugin is awesome. Within minutes I was able to see a few issues potential customers were having on my site. You can see video previews of visitors on your site and also the heatmaps which help identify where people are mostly clicking. Love it!
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My experience with Lucky Orange during the trial period has been very positive. I particularly enjoy the live chat functionality, which has allowed me to provide real-time support to our app users. The live surveys are also a fantastic feature, enabling me to gather immediate feedback. Additionally, tracking traffic sources has been incredibly insightful. The back panel is straightforward and clean, making it very easy to use. Overall, Lucky Orange has proven to be a valuable tool for our app so far
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I really love Lucky Orange. They offer you a ton of features to analyse your site, have a great, easy to navigate UI and best of all, have one of the best support services I’ve ever encountered. I think they’re priced very fairly too.
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Lucky Orange has been very helpful so far. It has given us a lot of insight already. When we met with the support team, they answered our questions very quickly and added in recommendations to improve our insights!
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What a great service! I’ve been using it for over 2 years now and I can say that this is a MUST have for a store owner. To see what customers are doing on your store? YES, PLEASE!
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ok
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need account
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It’s a lite version of other SEO tools and with a much lighter cost as well.
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Long ago I used Lucky Orange on our website and it worked great. A few years ago we canceled the service.
In August I reactivated Lucky Orange with the 7-day trial and it worked great. At the end of the week I added my credit card and it stopped working. When I logged into my account, it said the trial had expired. I didn’t pay attention and noticed months later that Lucky Orange was billing my account $24/month.
“We have no account in that name and don’t have a $24 options their customer service people told me. I gave them all of the possible email addresses. It took multiple emails over several weeks before they discovered that, inexplicably, the funds were credited to an account under a former employee’s email address, one I’d never logged in with. They reversed the final $24 charge but it took another email for them to refund the full amount they had charged me. (The only good part of this tragic tale.)
Now, I can’t get the plugin to work. I tried logging on and activating it with my existing account. That didn’t work (it kept sending me to Lucky Orange classic). I deleted/reinstalled the plugin and created a new account with a different email address. I copied in the code Lucky Orange gave me, and it didn’t work.
I contacted customer support. Correction: I tried to contact customer support using the support icon in the dashboard. It did nothing (as another reviewer mentioned).
I’ve deleted my account and am researching alternatives to this disaster of a service.
]]>Rating: 1 star
The idea was to this your service in conjunction with WordPress. But the experience from the letgo was so bad that I have decided to look for other options.
What’s wrong? well everything the plugin is outdated and can’t even login, the most important part of the service does not work. to make it even worse all the URLs go to the classic version.
This service should help your customers to grow their business but they are loosing all the wordpress users from the start.
OK, lets try to “message support” from their own site but the button does absolute nothing.
This does not look good and would not recommend this plugin and even discourage it. Save time and look further
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There was no ability to add a site pre-created within the Lucky Orange site.
Also once i installed it it allowed users to see all of my sites. This made it completely useless as I can’t allow clients to see other clients data.
This plugin has not been thought out at all.
]]>Rating: 5 stars
I wanted to know how my clients were interacting with my site and had to rely on google analytics user flow. Lucky Orange shows you exactly what the user does on your site. Where they scroll to and what they pause on. The closest thing you’ll get to a understanding what works and doesn’t on your site.
The chat function is invaluable too and has allowed me to connect with people who would have otherwise filled in a contact form.
A bargain at $10 per month.
]]>Rating: 5 stars
The service is amazing and in my opinion better then Mouse flow. However, the plugin is super bare bones. It literally only pastes the code on the site.
What would be even more useful is, if it gives the option to send Name and email of logged in users (Custom User Data). Now we’re talking!
Im uninstalling this and building a custom solution for the above with GTM.
]]>Rating: 5 stars
I’m not sure why I haven;t heard of Lucky Orange before, but it can do it all! Lucky Orange is a complete suite of tools for total website optimization and usability analysis.
– Using Lucky Orange, I have a better understanding of visitor behaviors. – I can diagnose trouble areas in our conversion funnel and causes of abandonment.
– Then I can evaluate our website optimizations to measure successes.
The Lucky Orange tools I use most include: Real Time analytics, Recordings, Heatmaps, Polling, Chat system and Form Analytics. Also support has been great. It’s nice to be able to chat or speak with a teammember as well. Can;t recommend this software enough!
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Not much attractive!
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With the majority of my customers using a SmartPhone, this plugin just doesn’t cut the mustard. And I had to wait forever for it to produce a heatmap (queing, queing). We really need a real time heatmap where we don’t have to wait. LO (Lucky Orange) takes screenshots and then overlays the heat or playback on that, not really great for those that have sites that adjust based on media queries, there is no way to shrink the browser to see where the clicks went and then back to a desktop view. And the trial period is just 7 days. I am still waiting for it to generate a heatmap (queing). So it really is LO on my list of heatmap and playback services.
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For my Clients Heat Maps and Polls are the quickest way to gain user insights. Lucky Orange has both!– i’m lovin it!
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The added value that Lucky Orange has brought to my business is incredible! For such a small investment, marketers now have a complete 360 degree view of their customer interactions with the site. Being able to view, in real time, how customers are interacting with the different pages and links, has provided us with invaluable insights that were historically unknown. Lucky Orange provides the bridge between businesses and their customers, that really opens the door for more engagement and increased sales
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Lucky Orange has made it very easy to implement their software with my wordpress site. Great for tracking, visitor recording, chat and many other tools that come in very handy when trying to analyze my site.
Any developer or site owner that wants detailed information on their site performance should add this plugin now!
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This tool is soo cool. Lucky Orange allows me to watch visitors on my site, and instantly chat with them. Plus heatmaps, and past visitor recordings all bundled together has SAVED me over $50 a month by combining these features! Their Tech Support has been VERY responsive which is very important to a small business owner like myself.
I highly recommend anyone who is serious about making sure their website is performing well, and wants to better interact with their customers, USE Lucky Orange!
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