Hello, I can’t access to “order configuration” in the “zendesk order sync sub menu”
]]>Hello
We have a client facing this issue after the last update:
2023-12-06T16:27:36+00:00 CRITICAL Uncaught TypeError: implode(): Argument #2 ($array) must be of type ?array, string given in /srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-global-functions.php:886 Stack trace: #0 /srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-global-functions.php(886): implode(Array, ', ') #1 /srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-global-functions.php(850): mwb_zndskwoo_get_order_item_details(38811) #2 /srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-manager.php(326): mwb_zndskwoo_get_customer_order_fields_for_zendesk('jfergusoncreati...', Array) #3 /wordpress/core/6.4.1/wp-includes/rest-api/class-wp-rest-server.php(1193): MWB_ZENDESK_Manager->mwb_zndsk_woo_order_sync(Object(WP_REST_Request)) #4 /wordpress/core/6.4.1/wp-includes/rest-api/class-wp-rest-server.php(1041): WP_REST_Server->respond_to_request(Object(WP_REST_Request), '/zndskwoo/order...', Array, NULL) #5 /wordpress/core/6.4.1/wp-includes/rest-api/class-wp-rest-server.php(431): WP_REST_Server->dispatch(Object(WP_REST_Request)) #6 /wordpress/core/6.4.1/wp-includes/rest-api.php(424): WP_REST_Server->serve_request('/zndskwoo/order...') #7 /wordpress/core/6.4.1/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP)) #8 /wordpress/core/6.4.1/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #9 /wordpress/core/6.4.1/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #10 /wordpress/core/6.4.1/wp-includes/class-wp.php(418): do_action_ref_array('parse_request', Array) #11 /wordpress/core/6.4.1/wp-includes/class-wp.php(813): WP->parse_request('') #12 /wordpress/core/6.4.1/wp-includes/functions.php(1336): WP->main('') #13 /wordpress/core/6.4.1/wp-blog-header.php(16): wp() #14 /wordpress/core/6.4.1/index.php(17): require('/wordpress/core...') #15 {main} thrown in /srv/htdocs/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-global-functions.php on line 886Hi, I am trying to connect the plugin on my Woocommerce with zendesk, however, when I enter all my credentials and click on “submit” nothing happens and the API fields becomes empty.
There is no error message, just nothing happens.
Could you please help me out ?
Maxime
]]>Hi there,
I’ve discovered that whey this plug-in is enabled, the Add New order page doesn’t load. I can see that in the Zendesk panel it says there’s been a fatal error.
The error is:
[Mon May 31 23:36:47.813854 2021] [php7:error] [pid 7576] [client 112.213.44.15:39136] PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /nas/content/live/REMOVED/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-settings.php:182\nStack trace:\n#0 /nas/content/live/REMOVED/wp-admin/includes/template.php(1389): MWB_ZENDESK_Settings->mwb_zndsk_tickets_config(Object(WP_Post), Array)\n#1 /nas/content/live/REMOVED/wp-admin/edit-form-advanced.php(681): do_meta_boxes(Object(WP_Screen), 'side', Object(WP_Post))\n#2 /nas/content/live/REMOVED/wp-admin/post-new.php(75): require('/nas/content/li...')\n#3 {main}\n thrown in /nas/content/live/REMOVED/wp-content/plugins/mwb-zendesk-woo-order-sync/Library/class-mwb-zendesk-settings.php on line 182, referer: https://www.REMOVED/wp-admin/post.php?post=49792&action=edit
Also, my client (the site owner) has informed me that the orders have never actually synced through to their Zendesk. So I get the impression the plugin has been having errors elsewhere. This one I just happen to see, because it breaks the Add New order page.
Thanks,
Jonathan
]]>Hi, i entered the information on my website correctly, from zendesk api, but i always get ticket not created, https://prnt.sc/131q072. can you please check. thank you.
]]>Should we be seeing in the WordPress admin a section called Zendesk Account Settings?
We have this plugin installed, installed the WooCommmerce orders app in Zendesk, configured the settings in Zendesk adding our website url etc.
However we have no settings to connect inside WordPress.
The docs on Zendesk mention this should be the third step.
https://docs.makewebbetter.com/mwb-zendesk-woo-order-sync/?utm_source=MWB-zendesk-org&utm_medium=MWB-ORG&utm_campaign=MWB-zendesk-org
We do see some orders when creating test tickets in Zendesk, but the order ids do not match at all, and the dates are showing up as from 2021 etc.
Thanks
]]>does this plugin work in a multisite install?
]]>Hello,
I would like to know:
1) When creating a new order in woocommerce a new ticket is created in zendesk?
2) I have 4 sites in the same zendesk account, should I buy 4 accounts? (zendesk allows me only 1 site url per zendesk account)
]]>