When I ran the update for the plug-in wordpress crashed. I logged in via Recovery Mode and found this error. I’m running WP 6.62 / Theme Enfold. How can I get the plugin functioning again?
ERROR
Version 7.2.0 | By?Nelio Software?|
This plugin failed to load properly and is paused during recovery mode.
An error of type?E_ERROR?was caused in line?47?of the file?/home/customer/www/fireflyteamevents.com/public_html/wp-content/plugins/nelio-ab-testing/includes/hooks/compat/contact-form-7/index.php. Error message:?Uncaught Error: Call to undefined function Nelio_AB_Testing\Compat\ContactForm7\is_plugin_active() in /home/customer/www/fireflyteamevents.com/public_html/wp-content/plugins/nelio-ab-testing/includes/hooks/compat/contact-form-7/index.php:47 Stack trace: #0 /home/customer/www/fireflyteamevents.com/public_html/wp-includes/class-wp-hook.php(324): Nelio_AB_Testing->Nelio_AB_Testing\Compat\ContactForm7\{closure}('') #1 /home/customer/www/fireflyteamevents.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/fireflyteamevents.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/fireflyteamevents.com/public_html/wp-settings.php(555): do_action('plugins_loaded') #4 /home/customer/www/fireflyteamevents.com/public_html/wp-config.php(88): require_once('/home/customer/...') #5 /home/customer/www/fireflyteamevents.com/public_html/wp-load.php(50): require_once('/home/customer/...') #6 /home/customer/www/fireflyteamevents.com/public_html/wp-login.php(12): require('/home/customer/...') #7 {main} thrown
We ran an experiment for a couple months and a number of website users ended up submitting forms 2x. Not duplicate submissions, but it was probably not clear that their form was submitted the first time. This happened with approx 10% of submissions, so we stopped the experiment.
Do you have any ideas why this might be occuring? Do you know if Nelio is compatible with Kinsta cache? WPForms? Do you guys offer custom support services for your product?
Thanks!
]]>I have set up and started a test with 2 different Elementor Single Post Templates for a custom post type. However, I do not see any visits or conversions displayed in the backend (I have visited pages from a different device and performed conversion action).
I have checked the box “Load variants using?nabAlternative?cookie” in WP-Rocket, and cleared the cache.
I can see the second version of pages when I use ‘?nab=1&nabforce’
Maybe there is something else I am missing?
(this is not the website I referred to in my previous topic – this one didn’t have any issues with setup).
]]>I have installed the plugin, but it is stuck at “Nelio A/B Testing?is almost ready!”. I check a box next to “Please accept our?Terms and Conditions�J?and?Privacy Policy�J?to start using Nelio A/B Testing in this site.” and click “Continue” but nothing happens. It says “Loading…” and nothing happens.
]]>Dear Support,
I ran a heatmap and it was working at first. Now, it’s only showing a blank white page. ive tried clearing cache and update the plugin. nothing worked. please assist.
Thank you.
]]>When I create a page test the B url is showing if the B page is loaded. Shouldn’t it be the same URL?
]]>Hey,
Half way through a test it looks like the JavaScript for the plugin has stopped working.
We were using custom JavaScript events to do some tracking using the provided nab.convert(x, x) function.
However, from the console I can now see the following errors:
– Uncaught ReferenceError: nab is not defined
– TypeError: nab.convert is not a function
We’re not running any caching or JavaScript optimisation plugins at the moment on the site and we’ve got the server caching settings disabled. We are running the DNS via CloudFlare and I have tried disabling our cookie plugin but no luck either.
I’m a little stumped as to why this would stop working. We can see that the events stopped being tracked on the 16th August, if that is of any relevance, but as far as I can see from our side, no one made any changes to the test, the pages/variants, and we hadn’t performed any maintenace/updates around this time.
- We’re using the latest version of the plugin
- It’s compatible with out WP version
- We’re using the right PHP version
Would appreciate a speedy response on this if possible.
Thanks in advance.
Hey,
Im having a problem with the plugin, it messes up my product page after We finished the test.
It is just auto redirecting to the B version no matter what, cleared cache both on the front end and on the back and still it is like its cached.
Cleared Varnish cache too…
Hi, I’ve created a test which when a CTA is clicked, either opens a form in a popup, or opens it in a new page. I’ve tested that the custom JS is working for the behaviour, however after setting the test live, it does not appear to be working at all.
I’ve checked the browsers console and there doesn’t appear to be any errors relating to the plugin, nor am using a JS Optimiser that would be messing with Nelio. In addition, I’ve cleared the providers cache so that the latest site is being served.
Hoping I can get some help for this, thanks very much.
Best,
Matt
]]>Our client’s site is experiencing this 500 error with version 7.0.0:
PHP Fatal error: Uncaught TypeError: array_map(): Argument #2 ($array) must be of type array, null given in wp-content/plugins/nelio-ab-testing/public/helpers/class-nelio-ab-testing-main-script.php:250
Stack trace:
#0 wp-content/plugins/nelio-ab-testing/public/helpers/class-nelio-ab-testing-main-script.php(250): array_map(Object(Closure), NULL)
#1 wp-content/plugins/nelio-ab-testing/public/helpers/class-nelio-ab-testing-main-script.php(68): Nelio_AB_Testing_Main_Script->get_relevant_heatmap_summaries()
#2 wp-includes/class-wp-hook.php(324): Nelio_AB_Testing_Main_Script->enqueue_script('')
#3 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#4 wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 wp-includes/script-loader.php(2265): do_action('wp_enqueue_scri...')
#6 wp-includes/class-wp-hook.php(324): wp_enqueue_scripts('')
#7 wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#8 wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#9 wp-includes/general-template.php(3050): do_action('wp_head')
#10 wp-content/themes/divi-child/header.php(40): wp_head()
#11 wp-includes/template.php(810): require_once('/nas/content/li...')
#12 wp-includes/template.php(745): load_template('/nas/content/li...', true, Array)
#13 wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
#14 wp-content/themes/divi-child/page.php(2): get_header()
#15 wp-includes/template-loader.php(106): include('/nas/content/li...')
#16 wp-blog-header.php(19): require_once('/nas/content/li...')
#17 index.php(17): require('/nas/content/li...')
#18 {main} thrown in wp-content/plugins/nelio-ab-testing/public/helpers/class-nelio-ab-testing-main-script.php on line 250Hi
i installed the wp plugin but in admin i get an error when i try to load plugin main page:
admin.php?page=nelio-ab-testing:348 Uncaught TypeError: Cannot read properties of null (reading ‘receivePluginSettings’)
i have wp 6.5.3 and nelio-ab-testing 6.6
]]>We would like to be able to proxy the js script on our dedicated GTM server-side and script server as we do with several scripts.
How can we change the script url to our server. I can’t find any settings related to that.
]]>Firefox current version error
Uncaught TypeError: e.href.indexOf is not a function
????o https://[REDACTED]/wp-content/plugins/nelio-ab-testing/assets/dist/js/public.js?ver=%5BREDACTED%5D
????ct https://[REDACTED]/wp-content/plugins/nelio-ab-testing/assets/dist/js/public.js?ver=%5BREDACTED%5D
????r https://[REDACTED]/wp-content/plugins/nelio-ab-testing/assets/dist/js/public.js?ver=%5BREDACTED%5D
]]>Unfortunately the plugin doesn’t seem to be working. I’ve used it in the past without any problem, but it only shows one variant and it doesn’t have the query string ?nab= at the end of the URL? Any suggestions? I want to split test 2 landing page designs
I’ve tried clearing my cache and viewing it in a private browser aswell
]]>When I add variants to the homepage and copy the CSS selector of the img tag to start the test, the image changes accordingly. However, when I view the frontend in incognito mode using ?nab=0 for the control version and ?nab=1&nabforce for the variants, the changes are not reflected. Can you please provide guidance on identifying the issue and resolving it?
Thank you.
]]>Hi everybody,
my issue is that the Page views of the two variants are showing up, but I cannot track any conversions. The Conversion-Goal has the right thank-you-page attached, but no matter how often I test it, conversions do not show up in the dashboard. I have read that a speed Plugin might be interferring with the tracking – I use Seraphinite Accelerator. Do you have any experience with this plugin causing problems with Nelio?
Thanks in advance for the help.
]]>hello
We are thinking of purchasing the Nelio Ab testing plugin. so we have some questions.
1) If we use this plugin for testing this plugin redirects to
nab=0 and nab=1 so there is any issue related to SEO? because SEO is not allowed to redirect.
2)There is any option to remove country from ab testing. means I don’t want to add some countries to the test.
3)Can we create a test for the woocommerce category?
]]>I need Nelio to work with Elementor Product Archive Templates. I am trying to set it with Custom Post and then selecting ‘Template’ -> ‘Product Archive’, but it is not working. Could you please help me to set this up?
Thank you!
So i am trying the cloud proxy feature. I have set this to ‘REST API’, and a namespace/endpoint.
I am getting 403 returned from the upstream. Printing this out by modifying the php, i see the below returned from cloudfront.
I don’t see anywhere where one would enter any authz info, how may i try the feature?
$url = https://api.nelioabtesting.com/v1/site/645937a1-456c-47c6-960f-f34c0c8d5689/event?e=W3siaWQiOiJjNjc2ZDY3YS02MWE0LTRjYjktODhhYS0xMWQyMjY0ZTQ4OTciLCJraW5kIjoidmlzaXQiLCJleHBlcmltZW50IjozMTUxNzIzLCJ0eXBlIjoicmVndWxhciIsImFsdGVybmF0aXZlIjowLCJzZWdtZW50cyI6WzBdLCJ0aW1lem9uZSI6IiswMDowMCIsInRpbWVzdGFtcCI6IjIwMjQtMDItMTdUMTY6MzE6MTcuODI0WiJ9XQ=&a=645937a1-456c-47c6-960f-f34c0c8d5689
[headers] => WpOrg\Requests\Utility\CaseInsensitiveDictionary Object
(
[data:protected] => Array
(
[content-type] => application/json
[content-length] => 82
[date] => Sat, 17 Feb 2024 16:31:20 GMT
[x-amzn-requestid] => fd914721-2a41-49bd-a482-ad0ec8b21e4c
[x-amzn-errortype] => AccessDeniedException
[x-amz-apigw-id] => TSfV7GtQDoEEh_Q=
[x-cache] => Error from cloudfront
[via] => 1.1 2080aae7ace369c71819923852e1b17e.cloudfront.net (CloudFront)
[x-amz-cf-pop] => YUL62-P2
[x-amz-cf-id] => ZH4BqNEJoNKwG5AlBPg0yAd5bxyqf1R0_BjlyjcSEP-HkGB4b3tzLQ==
)
)
[body] => {"Message":"User is not authorized to access this resource with an explicit deny"}Hi
after adding the below js code for one page, and started testing It is not working and getting the below error
Error: Uncaught TypeError: nab.trigger is not a function
JS Code:
]]><script type="text/javascript"> setTimeout( function() { nab.trigger( 'time-10s' ); }, 10000 ); setTimeout( function() { nab.trigger( 'time-30s' ); }, 30000 ); setTimeout( function() { nab.trigger( 'time-60s' ); }, 60000 ); setTimeout( function() { nab.trigger( 'time-90s' ); }, 90000 ); ( function() { [ 30, 50, 75, 100 ].forEach( ( threshold ) => document.addEventListener( 'scroll', () => { const bottom = window.pageYOffset + window.innerHeight; const scroll = 100 * bottom / document.body.clientHeight; if ( scroll >= threshold ) { nab.trigger(scroll-${ threshold }); } } ) ); } )(); </script>
Hi,
I think the plugin is greatly efficient.
Although, I would like to be able to rely on Google Analytics to thoroughly track funnel steps according to the experiments I set up with the plugin.
Is there any documentation to help me identify each session ?
The idea would be able to clearly mark a user as being part of :
– Experiment XXX
– version 0/1/2/….
I’ve been looking at the cookies set by the plugin, but it’s not clear how to interpret them.
]]>Hi
I am going to subscribe for paid version but before that I was testing the Plugin how the dashboard looks I created a click test on Page even I am testing it on different browsers with clicks as well. but my page view shows 0. I have done that multiple time.
Please respond ASAP.
]]>I get a error after installing / enabling the plugin. I made a Javascript A/B testing.
if(jQuery('.exitdealholder').length == 1){
jQuery('.exitdealholder').remove();
}Hello,
I have a wordpress website where I am using this plugin.
There I have a “How It works” page where I give descriptions about services we provide.
There is a CTA button in the original site “Book A demo” which redirects to the Contact US page of my site.
but in version testing I have changed the button text to “Contact Us” having the same link as the old live one . But while the test is paused, when I click preview It still shows “Get a Demo”.
But here is the thing , when I open the testing version’s editor It shows “contact us” as it should be and also in the editor’s preview.
Things got more interesting when I ran tests live.
I thought It might be a minor issue in the plugin , so when I make the test live Issue might be fixed.
but it went too bad . When my test gone l;ive it also showed “Get a demo” as the original one.
I will need help with it .
I have the smallest subscription , thus it does not provide support.
Anyone here can please help. I have been trying to solve this issue for 3 days.
Hello,
We��ve created 2 variants of our control page to test our different hero images for our homepage. When we��re trying to see how he test looks like in incognito, the images doesn��t show at all.
Need your help with this. We also have a paid subscription.
Thank you
]]>Hello, we need to document for the cookies in use on our site what type they are, what they do and the expiration. Please could you let me know that info for the following?
nabIsVisitorExcluded
nabIsUserLoggedIn
Thanks
]]>I use the page builder Elementor and would like to test two different single product templates. I have created 2 Elementor Single Product Templates. Then I created a Nelio Test with the Custom Post Type Template and selected my active product template. I then selected existing content as the variant and selected my newly created Elementor product template. This worked, but the Test is not getting any views. In addition, the variant is never displyed. Is testing Elementor Product Templates possible with Nelio or am I missing sth?
]]>Hi there,
I don’t think that THIS level of precision is really necessary. ??
I’ve just found out a minor issue since one of the last updates. We see percentage figures like this (single test page > Control Version and Variants):
Revenue
10596,63�
��10.596,63%
ARPC
56,37�
��10.596,63%
10000 percent plus would be great, but unfortunately the formatting is wrong. ??
]]>The goal of the current test is Woocommerce purchase. The scope is set to track only pages that contain “cart” or “checkout” in the URL. The status of the purchase is set to “completed”. That works pretty good. However, we constantly miss 10 to 15 % of actual completed purchases. That’s not too bad. However, can we increase this rate? Could we improve the setting somehow?
Thank you!
Mike
]]>