We just received an email form a website visitor stating that subscribing to our newsletter doesn’t work. It gives the error code “Please provide a valid email address”. When I check the subscription log we have not had any new subscribers since september 02. Before that day we had multiple new subscribers every day. Another qurious thing is that noptin css is being loaded while we are using the shortcode [noptin styles=none]. Could it have been caused by the plugi update on september 03?

Our website is https://buddho.org

• This topic was modified 3 weeks, 3 days ago by wouterdoorn.

sorry, but in design > optin field > add field I just see “first name” and “last name”, no “email” whatsover. As a matter of fact, in not one of the templates the email field is available. ??

I am running Noptin (free version) on multiple clients’ websites for simple post notification emails to their membership lists. Recently, several clients are reporting that users are getting unsubscribed without them clicking unsubscribe. All the users who this affects have Gmail accounts. All of the users without exception have said “I never clicked unsubscribe.” For several people, after re-subscribing and it working for a while, they get unsubscribed again. One user has had it happen to him four times.

First, is there any way of tracking down how this happened?

Second, is there any way of preventing it from happening?

Third… is there some sort of bug in Noptin?

Hey Noptin Team,

since your latest update, i’m getting duplicated GDPR checkboxes, once this feature is active.
Can you please check? (as it looks quite ugly ?? )

• This topic was modified 1 month, 3 weeks ago by christopherback.

Hi there,

01 seems great ??

02 but…

03 your tutorial at https://noptin.com/guide/getting-email-subscribers/wordpress-registration-forms/?utm_source=wp-repo&utm_medium=link&utm_campaign=readme is perhaps outdated?

04 that’s cause, in my WP dashboard there is in fact no “woocommerce” tab to add/set anything

Please let me know how I can set this up with WC

thank you!

Hi,

I use this plugin some years already, but in the last time a new published post don’t trigger an automated newsletter. I tried a to all Noptin Subscribers and to Manual Recipiets.

Pleas can You help me?

Thank You

I have over 2300 contacts confirmed on my mailing list. All has been well using this plugin until the 12th of July. I sent a newsletter on the 12th and so far it has sent about 1200 and its still has SENDING as its stays 2 days later. I sent another newsletter on the 14th of july, 2024 and 0 has been sent so far (24 hrs later) and has SENDING as its status. Please how can this be resolved. i am running the latest version of 3.4.7

• This topic was modified 3 months, 1 week ago by chusso.

When our scheduled email went out, it sent 65 times and didn’t stop until we trashed the email campaign. Another person reported something similar. I just want to put this out there for anyone else who comes across it.

The plugin was working fine, we’ve used it for over a year and now it’s not functioning properly. We’ll probably have to find a new plugin. I really like this plugin, but we can’t use it if it’s this glitchy.

The author seems to not have a solution at this time.

Hello,

I cannot create any new or update any older newsletter because I get an error with the message “Updating failed. Could not update the meta value of campaign_data in database.”

Please let me know how to solve the issue.

Thanks!

Hey ??

I have set up my automated emails.

But when I click on ‘preview’ it returns me an error: No order found

And I’m not able to see the emails that will go to my customers.

Moreover, the emails too are not being sent.

Let me know what the issue could be.

• This topic was modified 4 months ago by Ryan.

Why does each recipient receive 4 emails, instead of 1. Is this a bug ?

Thanks!

When sending out newsletters, what data is send to Noptin?

Are the newsletters private, or can the Noptin team read the content of newsletters?

Hello, it looks like no one is reviewing the German Formal translation, so it does not become available. Please tell your Editor to revisited and release the translations!

Kind Regards

is it possible to add a ‘view in browser’ shortcode to a template ?

I’ve emailed Noptin twice in the last few days without getting a reply, so I’m posting here. I’d appreciate your prompt help. Thank you.

I tried sending my first newsletter 2 days ago (sending from a Gmail account) and I wasn’t able to keep sending it after a number of emails were sent. I have a list of about 2,500 susbscribers and it stopped about after number 300 with the following message: “Unable to send test email. Error: SMTP Error: The following recipients failed: (EMAIL ADDRESS): < (MY SITE)>: SASL login name rejected: Too many bounces, sender blocked. Expires: 2024-05-20 15:42:31”

Hi,

I wanted to test your plugin on my staging site, but I don’t see any text and that’s why I’m not able to set the plugin up.

Any suggestions?

I installed the plugin and imported my subscriber list. I created an email (newsletter) to send out and hit publish. I chose NOPTIN subscribers which I assume would be the ones I uploaded. (the list does show up in the subscriber list.

But two hours later I have not received an email (nothing in spam either) with this newsletter that was to notify my subscribers that I have written a new article on my blog.

I think there should be a checklist provided to make sure I have completed all tasks to ensure I am receiving subscribers info and it is indeed populating my list and when I create a new article, it DOES get sent out to my entire list…

Also the privacy link on the sign up is a dead link and I don’t see a way to link it to my privacy page…

Thanks (I left Jetpack but I want this to be seamless like with Jetpack… if possible)

I am trying out your plugin with the hope that I can switch to it to send e-mails when I publish a new post. So far, I have been able to install it, set up a sign up page which works, an e-mail to send, but the frequency option does not include a trigger. It only lists periods like daily, weekly, …

I tried sending a test e-mail, that went out. But it contained some content that I do not see in the prepared e-mail. Where did it come from and how can I prevent it?

There is also a series of shortcodes in the e-mail template that seem to display different things. Is there a list of those codes to customize the e-mail template?

Thank you.

Hi Team,

We are utilizing the Noptin plugin on our site, which hosts multiple blogs covering topics related to WooCommerce, LearnDash, and WordPress. Our objective is to display subscription forms within posts based on their respective categories. Specifically, we aim to assign different subscription forms to different post categories, such that the WooCommerce category displays one form, the LearnDash category displays another, and the WordPress category displays yet another.

Could you please advise if there exists a hook that would allow us to incorporate categories within the Page Targeting section of the legacy form editor? Alternatively, if there is an alternative method to achieve this functionality, we would greatly appreciate your guidance.

Thanks

Hello,

My website has crashed again. The error messages are provided below. Additionally, SiteGround support has determined that the cause of this error is the Noptin plugin (please refer to SiteGround's explanation below). Please address this issue as soon as possible.

Error Message: "500 - Internal Server Error
Please refresh this page or try again later."


Error Message: "504 - Gateway Timeout
This is a temporary error. Please try again later."


SiteGround's explanation:

"

I have further investigated the case and I see that there is the following error which is being generated by the application.

[11-Apr-2024 06:15:09 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query ALTER TABLE wpjo_noptin_subscribers CHANGE COLUMN conversion_page conversion_page VARCHAR(255) NULL made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, Hizzle\Noptin\DB\Installer::check_version, Hizzle\Noptin\DB\Installer::install, Hizzle\Noptin\DB\Installer::create_db_tables, dbDelta
[11-Apr-2024 06:15:09 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query ALTER TABLE wpjo_noptin_subscribers CHANGE COLUMN conversion_page conversion_page VARCHAR(255) NULL made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, Hizzle\Noptin\DB\Installer::check_version, Hizzle\Noptin\DB\Installer::install, Hizzle\Noptin\DB\Installer::create_db_tables, dbDelta
[11-Apr-2024 06:15:09 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query ALTER TABLE wpjo_noptin_subscribers CHANGE COLUMN sent_campaigns sent_campaigns TEXT NULL made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, Hizzle\Noptin\DB\Installer::check_version, Hizzle\Noptin\DB\Installer::install, Hizzle\Noptin\DB\Installer::create_db_tables, dbDelta
[11-Apr-2024 06:15:09 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query ALTER TABLE wpjo_noptin_subscribers CHANGE COLUMN date_modified date_modified DATETIME NOT NULL made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, Hizzle\Noptin\DB\Installer::check_version, Hizzle\Noptin\DB\Installer::install, Hizzle\Noptin\DB\Installer::create_db_tables, dbDelta

I believe that this is causing the issue in question and considering this, I would like to advise you to contact the?Noptin?plugin's developers so they can check this for you.

"

Best regards

gifiy

Is it possible to know the name of the tables created in my database by Noptin?
Because I uninstalled the PLUGIN and I would like to check if it created tables that remained within my database thanks

Hello,

We have disabled all the plugins except this one and changed the theme to default one when php 8.2 was enabled on WP Engine and our site shows blank page only and nothing works.

We have tried to replicate on local but there it works perfectly fine.

Can you please check and let us know?

Thanks.

Hello,

I have this issue

https://prnt.sc/oYr4LeWLsU8D

How do I edit the forms I have made?

Please, I need asap help!

Hello,
I am very satisfied with Noptin, but now notice, after a few minor changes to the content of the automated email that is sent to Noptin subscribers every day at 7 a.m., that automatic sending no longer works. The sending settings are still correct. I get the message “supposed to be sent (number) minutes ago”. Manual sending works fine, the test email also works fine. I use the plugin: Post SMTP to send. I do not get an error message in the log of this plugin or in the log of Noptin.
I have now duplicated the campaign and then deleted the original campaign. Now things are going completely wrong! A campaign is now sent every few minutes, while the setting was (and is) once a day. Plugin now deactivated and removed to stop sending. How do I get this working again?

unsubscribe_url is not working since the last updates.

A few days ago I sent an email campaign and it seemed strange that no one unsubscribed. Then I tried the link generated in the emails and it sent me to my home page. That is, the link is generated but it does not work.

This is the error log:

2024/02/28 18:43:14 [error] 862#862: *13717 upstream prematurely closed FastCGI request while reading upstream, client: 154.454.541, server: mydomain.com, request: "GET /?noptin_ns=email_open&nv=X82D7OSrNL1WwKttOZiUItVSlcWx0f89UQJa_jzrpJSKwwtSFfSqvKRnivHV6IOVidJZvHkD5Gx_Ggs3QfRRD5eqdFCIbk4JAatYX3cRvkGaHYG5Arwv.1ipCY0gBbtq HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php80-two-fpm.sock:", host: "mydomain.com", referrer: "https://outlook.live.com/"

• This topic was modified 7 months, 3 weeks ago by bendur95.

After typing my newsletter and choosing merriweather template, i clicked on preview and noticed that some letters of the last word on some lines continue to the next line. For instance lets say SUBSTANCE is the last word on a particular line, you may have TANCE showing on the next line as the first word. it like the words ending a line are broken up thereby confusing whoever i send the newsletter to

When someone subscribes they are not getting added as an “Email Subscriber”. I am not seeing any error messages.

I’ve had the NoOptin plugin installed for a few months. Today I noticed a weird issue.

I have a page at domain.com/articlename

but when you click to select that page from the nav menu, it redirects to

domain.com/noptin-campaign/articlename

I have no idea why. That’s not the URL of the page, the plugin must be inserting it on the fly for some reason. Obviously it’s a big problem as users will get a weird looking page instead of the actual article page.

Please advise

I have a multilingual web (Polylang) that works fine. The problem is: When I want to add a translation of Subscription form, it creates a new Subscription form instead of just adding a translation.

Hello great team!
first of all 5 stars to this plugin, amazing, simple and super easy!

I have a question: the plugin created this page:
https://www.pressvibes.com/noptin-campaign/weekly-newsletter/

Point is: this page does not exist in my pages, and I would like it would be hidden.

Can you plese help me to understand where I can find it and how to make it an hidden page?

Thank you