Hello

I am using your plugin and I was wondering is there a way to hide the popup on pages that the popup is supposed to link to? For example if clicking on the popup takes the user to a specific product page, then it would look sort of silly for the popup to still show on the product page if the customer arrived on that page first. If not, I’d like to suggest this.

Thank you

Hi, I need help with my popup – it doesn’t show on the front end. I added the custom CSS I found in other topics on this subject and I checked the “Disable asset caching” box in the settings. The popup is still not visible. I have another popup on the English version of this page. That one is not visible either. This is a bilingual website, translated with Polylang and Polylang for Woocommerce plugins.

Thanks!

I have created a popup which includes audio and is triggered via button. I have two problems:

1. The popup displays properly in preview mode. However when triggered from the button, the popup runs full page height. If I then expand it to full screen and then back, it displays properly. I can not figure out why it insists on opening full height when triggered by the button.
2. The audio clip begins playing automatically; however I need it to run unmuted.

Hello,

I’m having an issue with the plugin hopefully you can help with.

On the link above I have a page on my website with a Popup, the cookie is setup so that the popup is not supposed to appear again for 3 months after it is closed.

However when I refresh the page after closing the popup it appears again. This happens on Chrome and other browsers. I am also using the Complianz Cookie Consent plugin.

Do you have a solution to this?

Thanks in advance,

Myles.

For years I’ve been using WPBakery editor within the Popup builder editor. However, recently it seems that WPBakery builder is no longer usable and all I see is shortcode in the Popup builder. On the frontend, one of the buttons is missing while the other is visible, making this not very user intuitive.

This is what I see now in the Popup Editor, sans WPBakery Builder:
[vc_row][vc_column width="1/2"][trx_sc_button type="default" size="large" align="center" text_align="center" icon_type="fontawesome" icon_position="left" link="https://www.xxxx.org/wp-content/uploads/2024/09/xxxxx.pdf"" title="Sept 22"][/vc_column][vc_column width="1/2"][trx_sc_button type="default" size="large" align="center" text_align="center" icon_type="fontawesome" icon_position="left" link="https://www.xxxx.org/wp-content/uploads/2024/09/xxxx.pdf" title="Sept 29"][/vc_column][/vc_row]

Suggestion on how to fix this problem? This just started appearing about a week ago.

Thank you.

When saving the option under gravity forms to ‘close the pop up’ after form submission I get a critical error:

PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/customer/www/sportmusicdev.space/public_html/wp-content/plugins/popup-maker/includes/integrations/class-pum-gravity-forms.php:272
Stack trace:

I am using gravity forms Version 2.8.17 and popupmaker Version 1.20.2 on a multisite setup

Hi,

I’m new to your plugin so perhaps I’m doing something wrong. But after my pop-up opens it quickly hides. What could be causing this?

My website is funny pet memes dot com. (I don’t want search engines indexing this message so I’m not providing the url)

Thanks for your help,

DC

Hello,

first of all the popup is working normally with the first popup on my site homepage. https://www.federscacchilazio.com/

Only the standard editor of the popup is very limited compared to the advanced AVIA editor of my Enfold theme. So I added a custom KRIESI function to activate it and I actually managed to build a second popup with AVIA editor, everything went well. The popup built with AVIA editor is called “test” and the link is as follows:
https://www.federscacchilazio.com/wp-admin/post.php?post=5639&action=edit

The problem is that in the rendering of this second popup, an empty box is displayed on the page and in general the plugin seems not to recognize the dimensions of the popup to be shown. In the following page you can verify the result. https://www.federscacchilazio.com/test/

Thanks in advance for you help
Best regards

Andrea

I have tried to write Popup Maker support a couple of times but have yet to receive a response so I thought I would try here. We have a pop up on this page: Safety Training Helps Motor Carrier Insurance Costs and have paid ($45USD) for the Popup Maker Analytics Extension so that we can better track link click conversions. However, the link click conversions is not working correctly. Basically its not showing any link click conversions. I will attach an image of how I have my settings here: https://ibb.co/sVP2z5D I have read though all their documentation here https://docs.wppopupmaker.com/category/216-popup-analytics I am hoping the support here will be better than what I have been getting on their website. If not then ill be leaving some negative reviews in every location that I can find ??

• This topic was modified 3 weeks, 4 days ago by jessemullinax.

how to set different pop ups from pc and laptop devices

Hello,

You cannot replace (copy/paste) a text or emoji using the classic editor without loosing all text. It was working fine before version 1.20.0. Thanks

The popup is not triggered from the URL. Please help.

I have a problem on my page. I installed the plugin Popup Maker, with the theme NEVE and on mobile, the burger menu won’t open. When I deactivate the plugin, the menu works. Please help, as I need both.

Hi

After uppdatering popup maker to version 1.20.0 I get a number below the footer. If i disable popup maker it disappear. I also tried to revert back to the previous version to make sure that it was due to the new version of the plugin.

Can you take a look at this? I don’t know if it has something to do with this issue, but I use generatepress together with generateblocks and use php8.2.

After update, it throws “Composer detected issues in your platform: Your Composer dependencies require a PHP version “>=7.2.0”.

Hi all,

i am trying to hide the pop up on all devices but mobile devices. I am using the following css to achieve this:

/* Hide the popup by default */ pum-9033 {

display: none !important;

}

/* Show the popup only on mobile devices (max-width: 768px) */
@media only screen and (max-width: 768px) {
#pum-9033 {
display: block !important;
}
}

This works in general but what happens is, that the pop up is hidden but the vertical scroll bar is hidden as well so that the user is stuck and cannot scroll down or up on the page.

is there a better way of doing this?

Thanks a lot in advance!

Hi, I used to use WPBakery builder to style popups with no problem, however, now the shortcode appears on the live site. I have no issue with any of the pages I have created using WPBakery, it only seems to be an issue with popups.

I would like to show a screenshot but it won’t let me upload an image.

Hi, I’ve created a pop up, but there’s lots of white space around the image on the left and right, which I don’t want. How can I fix this?

I have noticed, that since some time Popup Maker started to save cache assets and debug log in ‘wp-content/uploads’ folder. However at the end of August 2024 it had its own folder ‘pum’ in the ‘uploads’ (last modification time of the files there is 31st august). Moreover, I saw in the official docs that ‘wp-content/uploads/pum’ is the right place to save the assets cache (https://docs.wppopupmaker.com/article/521-popup-maker-detected-an-issue-with-your-file-system).
Is it something with my filesystem permissions, bug, or it is intentional behaviour?
If this was intentional, then I would be happy if Popup Maker used its own directory, like it was before..

When updating to the latest version 1.20.0, the popup id is showing at the bottom of the footer outside any html tags, just plain number., see below in bold.

</div> <!-- #page-container --> 1355<div id="pum-1355" role="dialog" aria-modal="false" aria-

Going back to 1.19.2 fixes this issue.

• This topic was modified 1 month, 1 week ago by WP3DW.

I’m trying to add extra HTML to the popup template using the action hook popmake_popup_after_inner.

I have a few popups with different Popup Themes:
– Theme Default – ID: 133
– Theme with Flash – ID: 140

How can I add an extra HTML element only to popups with “Theme with Flash”?
My code below:

add_action('popmake_popup_after_inner', 'add_flash_element', 10);

function add_flash_element() {
    $flash_html = '';
    $flash_html = '<div class="popup-flash">' . __('Join', 'popup') . '</div>';

    echo $flash_html;
}

Hi, I’m trying to create a “Minimizable” popup. I was not able to figure out an “out of the box” way to do this, so my solution is to have a “Minimize” and “Maximize” button and hide the close button.
The issue I’m running into is that when I hide the content inside of the popup and display the minimized version, it does not automatically reposition the popup to the bottom of the screen.

Currently, my solution is to manually trigger the window resize event, window.dispatchEvent(new Event('resize')); but I’m wondering if there is a more elegant way of doing this or if I’m completely missing the ball here and there is already a built in minimizable popup.

Thanks

Hi,

I have the following problems. I created a popup and everything works great, except that the content of the popup is loaded at start. This means Google is also indexing/crawling the popup content, which I do not want.

How can I configure it that whatever is inside the popup is only loaded when the popup loads? (not before)

I am using a simple <ul> unordered list with <li> list item tags, however the popup is not displaying the bullets. Any suggestions? Thanks

• This topic was modified 1 month, 1 week ago by kld53.

Hi there,

I am having trouble carrying the name of the course to a Gravity Form in your popup via dynamic population from the link to the form. The drop-down in the form in your popup is not being pre-selected with the name of the course when you click REGISTER in the bottom table.

But if you click “Please let us know” in either of the first 2 accordions, the resulting form (the same one as in the popup) on the next page – https://jamesonwater.radarhill.ca/test-form/?courseid=Wastewater_Treatment_Plant_Operations –?does have either course pre-selected with the URL appended.

When the form is in the popup, there is no amendment to the URL so nothing is carried to it.

Is it possible to have the course pre-selected from a link when the Gravity Form is in your popup?

Thanks!

Hi, how are you?. I am using your great plugin, and I have these questions…
I had more than 50 popups created with a specific theme and configuration, and from one day to another, all the popups changed automatically to the Default theme, and a different resolution. I did not make that change.. Could this be due to auto-updates? Maybe a conflict with the theme? Why was this automatic change applied to every popup and how to prevent that?
I appreciate your support, thanks!

I have a gravity form in a popup. I am attempting to close the current popup and open a second one as soon as the submit button is clicked. For some reason when I add the trigger to the submit button, the popups work appropriately, but the form doesn’t submit. Basically like pum-trigger is overriding the form submit functionality. Is there a way to make this work? I know that there is an option for close on form submission, but my form requires file uploads and takes a very long time to submit. So, I want it to submit in the background and immediately show a popup explaining that their form is currently being submitted rather than waiting until after it is submitted. You can see the form by clicking the + icon at the provided link.

I am running a test to open a second popup from a trigger in the first popup. I followed the instructions on your website, but it is still not working for me. On the link I provided, you will see that I have two buttons, one for each popup. This is to make sure that both popups open for their designated triggers, but when I add the trigger for popup 2 into popup 1, it doesn’t work. Any help is greatly appreciate.

I created several popups with a Forminator shortcode on them. They work great but now the form shortcodes placed directly on pages that don’t have popups don’t display the form. If I turn off the popups the forms come back.

Hello,

is it possible to fix the repositioning of the popup when opening on mobile devices?

The problem is, that the height of the tap bar on the mobile phone like iPhones is not considered.

So if i use bottom:0 as position for the popup and it opens on mobile, the popup is actually not at the bottom but on a more top position, depending on how high the tapbar is.

Is it possible to fix these?

Best Kris