Rating: 5 stars
Thanks Riz to help me solve issues with patience and passion.
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Support is excellent
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So far, I’m impressed. We completed the setup quickly and are already tracking orders. Their support team (especially Sam) are top-notch. Recommended.
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Thank you for your great customer support Lariza! We reached out to her to ask a potential trial extension as we haven’t been able to test Referal Candy properly due to technical issues. Lariza was a great agent, answering fast and providing the best solution possible! Thank you very much for your great work and keep it up!
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Good customer service. You can always contact them with questions and the response time is very fast. IK contacted JC and he advised me and answered all my questions. Thank you JC!
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Perfect application and the support is also perfect and professional. I recommend.
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Contacted the support for some Aftersales Questions. Never experienced such passion finding a solution. Thanks again to Katherine. 10/10 Support
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We’re new to Referral Candy and Katherine has been a great help answering our questions through your chat feature, helping get us up and running. Looking forward to getting our referral program launched and feel confident we can get the support we need if issues arise. Thanks!
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We had a great time with ReferralCandy and it is an excellent tool for improving the performance of your e-commerce.
A particularly positive note goes to their customer care service which follows you step by step in any technical or other problem. Absolutely recommended!
Rating: 5 stars
I had Lorraine help me with my issue regarding the campaign. She was very helpful and solved my issue immediately. Thanks so much again for the help.
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I had JC help me set up Referral Candy. He was extremely helpful and knowledgeable. JC is an asset and helped me understand how to use the program correctly. Thanks again
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Just started playing with RefferalCandy and got stuck with some newbie questions. JC from supporting staff helped me sorting out the all the issues i met so far. They are very much prompt in response and good to rely on. Kudos to JC and Candy team..
One request i have is to release a version matching latest WP.
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The customer service are doing excellent support I terms of customer issue/ concern. Big Thanks to Jessa as she is the best support to handle our concerns up to now. I would also like to thank Ines and JC for a quick response to my inquiries. Overall Great Job! Looking forward for a more feature of ReferralCandy. Keep up the great work.
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I’m new to ReferralCandy and needed help with some of the features and settings within the account. Karen was able to quickly access how I structured the account and make recommendations to improve the number of referrals we generate. Very thankful for the support I received.
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JC was extremely helpful and knowlegable. He solved all the issues other staff members couldn’t. THank You for your time and assistance.
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Referralcandy has been great for me so far and the support i got from the team was good i recently had a problem with integration but with the help and care of Innah from referralcandy all was sorted. she had kindness and patience lol this was like a walk in a park for her. Thank you Innah
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Thanks Lorraine for helping me to sort out the email notification for referral candy. You have been awesome! Look forward to see the notification sorted out soon ??
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JC helped me a lot going through the workflow and answered all my questions and issues I bumped into.
Great customer support, and great product!
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Iv been looking for a referral app to integrate with my website which is a bit tricky because my website is built on wordpress, with acuity scheduling as the booking system embedded onto the website.
Setting up RC to work alongside my booking system wasnt easy and it needed help from RC and acuity customer support to help me get this set up. I want to give a special shout out to Katherine from Referral Candy for spending the time she did with me today setting it up, she was patient and guided me through and 5 hours later its now working.
A lot of Referral Apps out there charge huge sums and for small businesses such as myself its not feasible and we want a simple solution that just does a simple task of giving customers referral rewards.
Thanks again and keep up the good work!
Paul / Studio 808
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Thanks for sorting out my issues within 10 minutes.
Rupert
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Great customer support – prompt replies to help resolve issues. Thanks Lorraine?
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Cris couldn’t have been more helpful and quick at getting back to me during the setup process and sorting out some specific challenges that we had to work out. Definitely 5 stars from us.
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Thank you Referral Candy for a great run. We retired our store this year, but had 2 great years of support and customer referrals thanks to our friends at RC.
$49 per month well spent!
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Very speedy help and very clear, give her a promotion pronto
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JC was really helpful, fast to reply and answered all of my questions! He was also very precise. Thank you for the amazing support and cant wait for the updates on the app! (I hope to have multiple campaigns in 1 account)
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Many thanks to Cris who was so helpful and patient and kind while helping me resolve my activation issue! Easily the best support experience I have received in a while.
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I had a great support today.
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I’ve been using the plugin some time now, I got stuck with some things I didnt know how to do but support (Benz) solved all my questions very fast and kindly.
thanks ??
Rating: 5 stars
Needed help. Jon was fast, thorough, and got the job done. EXCELLENT support!
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Jon Dolor was a huge help in getting our RC plugin off the ground. His patience and response time was appreciated!
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