Hi, I’m trying to download the new reviews, and it stopped recognizing my restaurant OpenTable page. I tried disconnecting and reconnecting, clearing the cache, nothing helps, I’m getting the following error:

“While downloading the reviews, we noticed that your connected page is not found. If it really exists, please contact us to resolve the issue or try connect it again.”

URL: https://patisserieboissiere.com
MySQL Version: 8.0.34
WP Table Prefix: wp_3h0xkx52kr_
WP Version: 6.7.1
Server Name: patisserieboissiere.com
Cookie Domain: patisserieboissiere.com
cURL Version: 8.9.1
SSL Version: OpenSSL/3.1.7
CSS path: /var/www/wp-content/uploads/trustindex-opentable-widget.css
PHP Info:
Version: 8.0.30.4
Memory Usage: 14.33MB
Memory Limit: 1024M
Max Upload Size: 100M
Max Post Size: 100M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 300 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Opentable Reviews
Plugin Version: 12.5
Options:
active: 1
page-details: {
"id": "r\/patisserie-boissiere-restaurant-carmel-by-the-sea"
}
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang: en
no-rating-text:
dateformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
show-reviewers-photo:
download-timestamp: 1737823693
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
floating-desktop-open:
floating-mobile-open:
amp-hidden-notification:
review-download-token:
review-download-inprogress: error
review-download-request-id: 631b83380198g522
review-download-modal: 0
review-download-is-connecting:
review-download-is-failed:
review-manual-download: 0
reply-generated:
instagram-promo-opened:
footer-filter-text:
show-header-button:
reviews-load-more:
activation-redirect:
notifications: {
"not-using-no-connection": {
"timestamp": 1737046028,
"active": false,
"do-check": false
},
"rate-us": {
"active": true,
"timestamp": 1724504125,
"hidden": true
},
"not-using-no-widget": {
"active": true,
"timestamp": 1736966875
},
"review-download-available": {
"active": false,
"do-check": true
},
"review-download-finished": {
"active": true
}
}
top-rated-type:
top-rated-date:
show-review-replies:
verified-by-trustindex:
cdn-version-control: {
"feed-css": "1.0",
"widget-css": "3.3",
"widget-html": "2.3.1",
"last-saved-at": 1736615315
}
version-control: {
"update-version-check": "12.5",
"widget-css": "3.3",
"widget-html": "2.3.1"
}
preview:

Reviews: []

CSS:

Active Theme: Hello Elementor 3.2.1
Plugins:
Asset CleanUp: Page Speed Booster (1.4 - active)
Autoptimize (3.1.13 - active)
Duplicate Page (4.5.4 - active)
Elementor (3.26.4 - active)
Enable Media Replace (4.1.5 - active)
Force Regenerate Thumbnails (2.2.1 - active)
Health Check & Troubleshooting (1.7.1 - active)
Redirection (5.5.1 - active)
Site Kit by Google (1.144.0 - active)
UpdraftPlus - Backup/Restore (1.25.1 - active)
Widgets for Google Reviews (12.5 - active)
Widgets for Opentable Reviews (12.5 - active)
Widgets for Yelp Reviews (12.5 - active)
WP .htaccess Editor (1.72 - active)
WPCode Lite (2.2.5 - active)
WP File Manager (8.0.1 - active)
WP Tripadvisor Review Widgets (12.5 - active)
Yoast SEO (24.2 - active)
Yoast Test Helper (1.18 - active)

Hi, I’ve been using “Widgets for OpenTable reviews” plugin for some time now. I’m having trouble downloading new reviews from OpenTable since mid-July this year. Every 10 days I get the option to download new reviews but nothing is happening. Google and Tripadvisor reviews plugins work just fine.

I’ve tried deleting and reinstalling the plugin, disconnecting and reconnecting the restaurant page, nothing helps.

Hello,
I recently installed the plugin. After almost 48 hours I’m still receiving the message “your reviews are downloading in the background.”