I am using royal mail woocommerce plugin and i am dispatching orders from royal mail website,issue is when i dispatch parcel from royal mail website its showing order status as processing in woocommerce orders,but i want to change order status as completed when order will be dispatched from royal mail website, is it possible to do that with code or your plugin support it?

Thanks

On checkout the message “Sorry, this order requires a shipping option.” is shown, the only option that allows the sale to proceed is Local pickup.

Hi,

The Price for Shipping Classes on products does not seem to be added to the royal mail shipping option. Also how can we set it so that the price is added per product and not just per order?

Thanks

Hi, I can’t get the latest update to apply and am getting this message

An error occurred while updating WooCommerce Royal Mail, Evri, & DPD Shipping Calculator Pro:?Update package not available.

I have WordPress version 6.5

Many thanks

hi is there any way to update postage prices manually free version? i.e. database or file?

Please to find your plugin however does it work alongside WBW Currency Switcher for WooCommerce please?

Hello, I just can’t get this to work despite going through setting multiple times. I have set one product to test and whatever address I enter it comes up with no shipping options message. Please help!

Hi,

Nice plugin… I have weights set at 1.5kg for a product. I want the plugin to determine for Qty 1 order to use small parcel but anything more than 1 to use Medium Parcel (as its over 2kg)

I’m just getting multiples of Small Parcel second class pricing for all quantities (1, 2, 3, 4… etc)

The settings page implies this should happen… In the Settings -> Shipping Select the parcel size you’d like to use for calculating the price of First and Second class parcels. If you select “Small”, then the “Small Parcel” price will be used up until 2kg. After 2kg the medium parcel price will always be used.

But this isn’t working for me? Any ideas?

Thanks for your help.

Mark

The plugin shipping weight calculations are all wrong.

Royal Mail have a 2kg limit for domestic small parcels and a 20kg limit for domestic medium parcels. The international limit for sending printed papers is 5kg and 2kg for Canada. If a customer adds a quantity that is over the weight limits then it should say no option is possibl,e however, when adding quantities to the cart, the plugin does allow massive quantities to be ordered that are well over the weight limits.

For example, for a book product weighing 1.25kg, 280mmx240mmx20mm. It should only be possible to order a 1 book for a small parcel before the weight limit is moved up to a medium parcel. It should only be possible to order 4 books for a medium parcel.

DOMESTIC ORDER EXAMPLE
Adding 25 books to the cart makes the order 25kg in weight which is 5kg over the medium parcel shipping weight.  It should not be possible to place an order of this weight via royal mail, but the plugin calculated a price and accepted the order. Adding a quantity of 200 books and it gave a price for a medium parcel which is .not possible

INTERNATIONAL ORDER EXAMPLE
Weight limit for printed papers to USA is 5kg. Adding a quantity of 20 books sending to New York, USA. This would be 20kg over the weight limit and should not be possible but the cart calculated a price for this weight and allowed the order to process.

CANADA ORDER EXAMPLE

Weight limit is 2kg for printed papers. Adding a quantity of 5 books making the weight 6.25kg which should not be possible but the cart calculated a price. Adding 200 books to the cart and the cart still calculated a price which is wrong.

None of these combinations should be possible so if a customer places an order for a quantity that is over the weight limit, you will need to go back to the customer and cancel the order or re-calculate the shipping.

• This topic was modified 1 year, 2 months ago by sb1202. Reason: Adding images for context

Royal Mail extension (paid) is imposing a ��2,500 single item limit. If the cost of a single item is over ��2,500, it indicates that no shipping method can be found, wheras if the price of the item is reduced it will find a shipping option and calculate the cost.

I am encountering this problem for international shipments outside the UK (I’m not using the extension for local UK shipping).

My chosen shipping options for international are:

• Royal Mail International Tracked
• Parcelforce Worldwide Global Express

However, I tried enabling ALL international options, and it was still the same problem.

My guess is that this ��2,500 limitation is apparently due to the maximum amount of cover provided by Parcelforce or Royal Mail.

However, I am able to actually ship products using both Royal Mail and Parcelforce with much less cover than full product value, and I regularly do so to save costs. I have a ��5,000 product for sale along with less expensive items, and I cannot use your plugin for shipping the expensive item due this limitation. There should be some way for this limitation to be removed by having a ‘use minimum cover’ option or similar that can be selected so that the cost of the items in the cart is not a factor, and also does not affect the cost of shipping like it does now.

I believe Parcelforce and Royal Mail have a ��50.00 or ��100.00 standard included cover, and this shipping extension should allow for choosing that option.

Please advise as to whether you can update this Royal Mail extension to include such an option.

BTW�� when trying to use your chat/email support at woocommerce website, I get the message my site is not connected, go to ‘My Stores’ to connect�� but the site is shown there, and the problem is that you are automatically defaulting to /wp-admin with that link and I have that re-routed in the backend via my firewall to avoid brute force admin login attempts which I was getting a lot of. So as a result of this new innovation Woocommerce has implemented I am unable to use their normal support channels.

hi
I have installed and I believe i have configured everything, see here: https://app.screencast.com/uxgiPR7HBHDqY

But there is nothing in checkout, what might I have forgotten?

I have added the Royal Mail plugin by WPRuby, activated it, but it is not showing in my left-hand toolbar. I have deactivated it, deleted it, and reinstalled it a few times but still nothing appears, can anyone help.

I don’t know how long this has been happening but customers can’t buy from my store at the moment.

**Please note: I will activate the flat shipping rate so the customer can still buy in the meantime**

This error has come up and I have no idea why. I haven’t changed any shipping settings but this now doesn’t show the customer shipping rates. PLEASE HELP!

I’m really struggling with this plugin. I’ve installed it, activated it, set it up (I think!), when I’m adding products to my cart it’s not giving the option for royal mail postage, only pick up.

I’ve been looking for set up/basic instructions online and all I can find are for the paid for version of the plugin.

I am new to this so please forgive my ignorance.

Hi,

I’m hoping you can help. I have a fatal error appearing on my site since a recent update of the WooCommerce Royal Mail Shipping Calculator plugin. Deactivating each of my plugins to try and identify the issue it seems to be caused by a conflict with the Yoast SEO plugin.

When activating the plugin i get the following
Fatal error: Cannot declare class WPRuby\RoyalMailLite\Psr\Log\AbstractLogger, because the name is already in use in /var/www/wp-content/plugins/royal-mail-woocommerce-shipping-calculator/vendor/psr/log/Psr/Log/AbstractLogger.php on line 12

This error is not apparent when YOAST SEO plugin is disabled.

Can anyone advise how I resolve this as both plugins are crucial!

Many thanks

Vicki

Hi! Royal Mail has updated its shipping rates the 4th of April, but the Woocommerce Royal Mail module still uses the old shipping rates and it is not showing any possibility of being update. Could you please update the module with the new Royal mail rates asap?

Thank you.

• This topic was modified 2 years, 7 months ago by AL.
• This topic was modified 2 years, 7 months ago by AL.

Hello, second class (small parcel) postage option does not appear when customers try and checkout/include their postcode to calculate shipping. Second class has been set in the shipping options along with first class although second class will not show for customer? Thank you

I have been using the free plug in for nearly a year. However, upgraded to Version 1.7.5 to take into consideration new Royal Mail Prices and only postage option showing is RM Signed Second Class. First Class has now disappeared as an option. Deactivated Plugin and then reactivated but no change. Is this a known problem with the new version?

Hi,
The new Royal Mail rates applied on 4th April 2022 haven’t updated on our plugin yet.
Is there anything we can do to facilitate that?
Regards,
Nick

The royal mail plugin does not show live rates, even though I have configured the appropriate settings, and added the Royal mail shipping option to the Shipping zones. But it does not show live rates. Here is the page link https://staging.onlyonclick.com/checkout/. Please provide us with your assistance.

• This topic was modified 2 years, 9 months ago by mirfan1.

“Compoer detected issues in your platform: Your Composer dependencies require a PHP version ‘>-7.3.0’ ”

Assume this is obviously due an older PHP version being used on server but the plugin should deactivate gracefully and not cripple the site. Happened after recent plugin upgrade.

(Although, ideally it should just work.)

Hi developer,

I got an email from WordPress when I tried to setup this plugin. Mail says there’s been an error with this plugin. On PHP logs, I can see:

[16-Dec-2021 16:57:25 UTC] PHP Warning:  require(includes/class-wpruby-royalmail-item.php): failed to open stream: No such file or directory in ~/wp-content/plugins/royal-mail-woocommerce-shipping-calculator/wc-royal-mail.php on line 37
[16-Dec-2021 16:57:25 UTC] PHP Fatal error:  require(): Failed opening required 'includes/class-wpruby-royalmail-item.php' (include_path='.:/opt/cpanel/ea-php73/root/usr/share/pear') in ~/wp-content/plugins/royal-mail-woocommerce-shipping-calculator/wc-royal-mail.php on line 37

When I browse includes folders, there just seems to be a admin-options.php file in there but not the ones being called above.

Using WordPress v5.8.2, Woocommerce v5.9.0

Prices for first and second class small parcel should be ��3.85 and ��3.20 respectively, but the prices shown are instead ��4.65 and ��3.84. It’s not a huge difference, but I’m considering upgrading and can’t understand why the price isn’t correct.

Here is the latest RM price list:

I don’t have this plugin installed yet, and I have a question before doing so.
Most of my shipments are Large Letter up to 2.5cm. I have assigned all dimensions on the items. Is it possible for the shipping price to be based only on the heights of the item? For example, items up to 2.5cm as Large Letters and items over 2.5cm as parcel. I am not interested in other dimensions because over ��25 I have free shipping.

I have added Royal Mail shipping methods to three international zones, but there are still no postage options available in the front end.

This appears to be because some of the options are missing on the Shipping Methods settings page. I have no option to set any of the following except for the Method Title:

Method Title �C Name the shipping method. This is visible to customers.
Rates and Services �C Controls the services and rates you offer customers.
Parcel Packing Method �C See below.
Offer Rates �C Choose to return all rates (user gets selection/choice) or return a single rate.
Services �C Rename and re-order Royal Mail shipping rates.

I am following the instructions on this page but can’t do most of number 4 because the options are not available on the Shipping Methods settings page: https://docs.woocommerce.com/document/royal-mail/

Please could someone advise – am I missing something?

Thanks.

• This topic was modified 3 years, 2 months ago by marktea1.
• This topic was modified 3 years, 2 months ago by marktea1. Reason: added more detail

Hello, it appears my Royal Mail plug-in is not offering shipping options to overseas customers, despite the plug-in being asside to all World Zones in WooCommerce Shipping settings.

I am running the most recent version of the plug-in.

My site is on WordPress.Com Business an an engineer has already taken a look at the rest of my site to see if there is an issue – they said the problem appears to be with the plug-in.

The error when a fore3ign address is entered says: “No shipping options were found.”

Any help gratefully received, I am missing out on foreign sales.

Thanks

Stephen

• This topic was modified 3 years, 5 months ago by kosmofoto.

I have disabled debug where it says
Enable shipping debug mode to show matching shipping zones and to bypass shipping rate cache.

but the only way to stop these messages appearing in the cart and checkout (when logged in as admin) is to disable the plugin.

Example debug message:

Shipping Methods: :
Meanbee_RoyalmailPHPLibrary_Src_Method Object
(
    [shippingMethodName] => UK_GUARANTEED_ROYAL_MAIL_SPECIAL_DELIVERY_9AM_SATURDAY_50
    [shippingMethodNameClean] => Special Delivery: Guaranteed by 9am Saturday
    [countryCode] => GB

I followed the official document describing how to add free shopping but all I see is the Royal Mail options after adding the minimum spend required to my cart.

There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.

This issue has already been flagged and seemingly closed without solution – changing the parcel size still makes no difference

My postage cost is not calculating correctly

i’e my hand sanisters if you buy 2 price is ��3.10 but if i add 3 it jumps to ��8.99