Support,
Is there any updates on compatibility with WordPress Version 5.8? We’ve been having some issues with the payment gateway recently so I’m really hoping to install the update ASAP.
I can see the current compatible version is 5.7.2 so just wondering when we can expect it to be compatible with 5.8
]]>Important Update �C Please note, this version of the plugin is now deprecated and support will be removed on the 10th September 2021. Please find the newest version of the plugin here, which includes support for 3DSv2.
We encourage all users of the plugin to update to the newest version asap.
Thanks
]]>HI I read on this support forum that a new release was immenient I think the entry was 4weeks ago. How is this going?
I’m hoping it will
Take 1 off or Subscription/recurring payments.
Use card or Apple Pay.
With 3DS2 enabled.
Current plugin takes subscription, supports 3dS1, no apple pay.
Looking forward to hearing a release date. thanks!
]]>Hi,
I have a website that sells a monthly product. The client opts for a monthly subscription plan and for 3 months it went well but from the 4th month, it charges twice.
I asked for support from Trust Payment they told us that the plugin requests them to deduct and asked me to speak to the plugin developer.
Can you please help? My website is AddExtraYears
]]>just thought i would re raise this as it has been mentioned a lot and not dealt with
some customers get redirect to acs message and then back to checkout in a loop. cant complete checkout.
you already know all about this and it has not been fixed in 6 months ++++
Any time would be good as im losing business from it !!
**any one else with same issue should also raise a ticket**
]]>How can we find out what the compatibility is of this plugin with WooCommerce? I’d like to upgrade to 5.4.1, but it tells me that the compatibility of the app is ‘unknown’. Is it only the version of WordPress I need to worry about?
Kind regards
Murray
We seem to be experiencing some transaction issues in the live environment. The payment fails at the RISKDEC2 stage and this is the log:
2021-05-24T13:47:37+00:00 INFO Processing payment for order 264
2021-05-24T13:47:37+00:00 INFO 3d secure payment method
2021-05-24T13:47:37+00:00 INFO THREEDQUERY processing for order 264
2021-05-24T13:47:38+00:00 INFO 3d secure payment successful
2021-05-24T13:47:38+00:00 INFO Sucessful 3d secure request redirecting to ACS
2021-05-24T13:47:38+00:00 ERROR Transaction enrolled status : Y.
2021-05-24T13:47:38+00:00 ERROR Transaction settlestatus status : 0.For the user it appears as if the website has frozen with the spinning loading symbol after submitting their details on the checkout page. Any clues on what is causing this and how to resolve?
]]>Hi,
Please see below PHP Notices, Warnings and Fatal errors in WP debug when testing “test_” mode, using PHP8, WP v5.7.2 and Trust Payments 3.0.5.
——————————————–
PHP Notice: wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see Debugging in WordPress for more information. (This message was added in version 3.9.0.) in /public_html/wp-includes/functions.php on line 5313
PHP Warning: Undefined array key “wc-st_gateway-payment-token” in /public_html/wp-content/plugins/secure-trading-gateway-for-woocommerce/classes/class-wc-st-gateway.php on line 804
PHP Fatal error: Uncaught TypeError: implode(): Argument #2 ($array) must be of type ?array, string given in /public_html/wp-content/plugins/secure-trading-gateway-for-woocommerce/vendor/securetrading/stpp_json/src/AbstractRequest.php:20
——————————————–
As well as the above I can see the printed HTML on the order received page still shows HTML <br> tags as opposed to being correctly rendered.
“Payment<br>Last 4 digits of card used: 2701<br>Card Type: VISA”
]]>I previously upgraded to 3.0.3 and ended up going back to 3.0.0 to get something that was stable enough to use in a production environment. I see there have been a couple of buxfixes since then. How stable is it now? Is there anywhere users can see a known issues list with releases?
I’d like to know what I’m getting into if I upgrade to 3.0.5, but similarly I’d like to as I’m experiencing customers getting failed transactions which never actually get as far as appearing on trust payments MYST site. some visibility of a more detailed change log than ‘bug fix’ would be extremely useful and informative.
It would be really helpful to know just what version I should be on that can be trusted to process payments reliably.
Thanks in advance
]]>Hi,
We have a single subscription product (using the WooCommerce Subscription plugin). How can we/the customer change their payment details (e.g. if a credit is expiring, etc.)?
I cannot find this option in the front or back end.
Thanks, Kru
]]>We are noticing on our website on very large orders of lots of items 20+ are taking a while to go through and sometimes not processing properly.
We can see the order in woocommerce orders and we are getting paid, but the customer does not get the email order notification and it does not look like it is reducing stock levels and the st_gateway_ fields are not being generated on completion like the rest.
The pattern is very large orders with lots on items being purchased, which is concerning. 99% orders fine, just large orders.
We have Woocommerce Version 5.1.0 & Trust Payments Version 3.0.3
Are there any known issues?
]]>Hi
We have installed the plugin to our site which is running WordPress MultiSite 5.4.2 and WooCommerce 4.3.1
After installation of the plugin it shows in the plugin list as Network Activated.
However there is no options to configure the plugin and it does not show up in the payment section of WooCommerce settings.
Is there an additional step we have missed?
Thanks,
Stephen
I dont require help as ive rolledback to the stable 3.01… The fundamental purpose of this plugin is to take customers payments, and it hasnt been tested?????
in the update customers cannot checkout and we get this php error
[Sun Mar 07 18:46:29.952629 2021] [proxy_fcgi:error] [pid 2684:tid 139973118031616] [client xxxxxxxxxxx:51664] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function sanitise_text_field() in /home/xxxxxxxxxxxxxxx/public_html/wp-content/plugins/secure-trading-gateway-for-woocommerce/classes/class-wc-st-gateway.php:920\nStack trace:\n#0
]]>Hi I have recently installed this plugin to work with trust payments and the user is not being redireted to an order confirmation page, nor is an email being sent out. (when the test payments were being processed emails and the redirect worked, now however they do not)
any help on this would be appreciated.
many thanks
grant
Hello,
As of today orders which come through have stopped reducing stock.
I have contacted trust payments to look at the response json which looks fine. Payments are successfully going through and orders are shown in woocommerce but stock is not being reduced and order notes do not list trust payment successful with ID or the reduced stock note, or pending to processing.
No plugin updates or code updates have been made to the site, absolutely no changes. Up until about 22 hours ago all had been working smoothly. Only today orders do not reflect reduced stock or order updates shown about trust payment successful ID.
Any ideas of where this issue lies?
Regards
Tony
Hello,
on the checkout page, after entering all the address data, I cannot access the next page. It blocks. If I disable the plugin, the checkout will work again.
I’ve tried disabling other plugins to see if there are any incompatibility issues, but disabling your plugin solves the problem.
What can I try to do to make it work?
Thanks
Alessandro
Hi,
A friendly note from the plugin team here to let you know we are aware some customers are experiencing issues with duplicate payments when 3D Secure is used.
We thank everyone who has sent details through to us regarding specific logs around this problem, as this has proved very helpful.
Our team are working on a fix as quickly as possible and we apologise for the inconvenience.
Thanks
]]>Just updated from v1.05 to v3 of the plugin and in the customers order it now shows their card details with 6 digits hashed out so you don’t know what the full number is. However, there’s a lot of other information there. Is there any way to remove this so it doesn’t show those details in the backend?
]]>Hi,
I am having trouble with the plugin. While checkout with test card it says invalid credentials provided but in the woocommerce dashboard backend it says
Trust Payments payment unsuccessful, transaction id:
The security code entered was not sent to the bank.
and so on.
The log file says lot’s of things. I can’t post the log here.
22-11-2020 08:57:06 UTC - INFO - A89acegqx - Finished HTTP request to https://webservices.securetrading.net/json/.
22-11-2020 08:57:06 UTC - ALERT - A89acegqx - Exception of type Securetrading\Stpp\JsonInterface\HttpException caught with code 3 in /wp-content/plugins/secure-trading-gateway-for-woocommerce/vendor/securetrading/stpp_json/src/Http.php on line 50: "HTTP code 401.".
22-11-2020 08:57:06 UTC - ALERT - A89acegqx - Securetrading\Stpp\JsonInterface\HttpException: HTTP code 401. in /wp-content/plugins/secure-trading-gateway-for-woocommerce/vendor/securetrading/stpp_json/src/Http.php:50The demo product that I try to purchase link is:
https://www.theflowershops.co.uk/dev/flower/solent/
How to solve this problem?
If you need access to staging site let me know.
Thanks
Shahi
Hi Guys,
Alot of my clients are getting:
secure-trading-gatway-for-woocommerce-off/vendor/securetrading/var/log/archive/log_09_2020.txt error
any ideas?
Cheers
Ryan
Hi,
Ive had two emails from support@trustpayments RE 3DS 2.1 ()
—bof email —-
We contacted you recently about implementing 3-D Secure on your account before 31 December 2020. This will ensure you are compliant with PDS2 legislation and avoid card declines and card scheme fee increases.
We have identified that you’re currently using an API, JavaScript, Webserver or STAPI integration.
To support 3DS 2.1 you will need to review the current integration you have with your developer/software provider and choose one of the two paths below:
Update to the latest JS Library which can be introduced into your existing API based system to connect through to our new 3-D Secure system (recommended); or
Move to our Hosted Payment Pages and let us handle the payment page.
You can find everything you need to get started with implementing 3DS 2.1 including further information on the JS Library on our FAQ page.
—eof email —
Just a quick one for the devs of this plugin… Does anything need to be changed to ensure 3DS 2.1 works? i.e the plugin needs updating, or is it already OK?
]]>Hi
Would reCAPTCHA v3 help prevent fraud transactions?
Thoughts?
]]>Using the test cards
They are refused at checkout with the error ‘Invalid credentials provided’
I��ve also tried the test card 4111 1100 0000 0211 with security code 123 and expiry 11 / 2031
]]>Does anyone have any issues taking payments when 3D secure is enabled?
We’ve recently migrated to Trust Payments/Secure Trading.
Only taken 9 transactions with these and 7 of 9 transaction just hung / timed out when trying to implement 3D secure. We either just get the processing circle turning or we get transferred to the card issuers 3D secure page but it just timesout too.
Of the 2 transactions that did successfully process, it took about 3 minutes for the system to connect to the 3D secure aspect of the transaction.
We have the contacted customers where orders failed… all have said they just bounced away or refreshed the page as it was taking 5+ mins. Some of those chose to log back into out site and try the transaction again, but again all have said the 3D aspect of the transaction took a really long time.
This is a typical log output for a payment that just hangs at 3D secure
2020-06-23T16:17:37+00:00 INFO Processing payment for order 365
2020-06-23T16:17:37+00:00 INFO 3d secure payment method
2020-06-23T16:17:37+00:00 INFO THREEDQUERY processing for order 365
2020-06-23T16:17:38+00:00 INFO 3d secure payment successful
2020-06-23T16:17:38+00:00 INFO Sucessful 3d secure request redirecting to ACS
2020-06-23T16:17:38+00:00 ERROR Transaction enrolled status : Y.
2020-06-23T16:17:38+00:00 ERROR Transaction settlestatus status : 0.
—-
Trust Payments / Secure Trading have been great so far, and I’d hate to move away from them, but atm their payment plugin is a nightmare for 3D secure transactions, which means I can’t stay with them.
Have used Stripe and Braintree on the same site and had no issues.
Desperate to get this resolved!
??
Hi,
Is there a way to disable AMEX cards with this plugin as our client doesn’t accept AMEX and we’re getting a large number of no account found errors – ECOM GBP AMEX.
Can’t find where we can disable AMEX card payment attempts.
Thanks,
Derryl
I am trying to modify the payment gateway settings from the latest version of this plugin. When I enter them and click the “save changes button” I just get a 404 page not found error and no setting are modifed.
I therefore can not set up my payment gateway with login details etc.
]]>Does my website need to be PCI compliant if I use this V2 plugin, or is that taken care of by your gateway?
]]>Hi,
When will your plugin be compatible with WooCommerce 4.0. Currently if we update your plugin stops working.
]]>Hi,
I see there has been a recent post on this with no response from Support.
I am experiencing a similar issue, even when users are logged in:
This initially seemed to occur?for users on the mobile version of the site, checking out as a guest?with a VISA card…
However it now seems to be occurring?for even logged in?users with both VISA or MasterCard and on either mobile or PC/Laptop device….
Upon entering card details at the checkout screen, Customers are taken to the their Card issuer’s ACS screen but once the 3DSecure is Authenticated, they are simply redirected back to the checkout screen and the actual payment is not sent for authorisation.
Thus the order does not get completed and remains at the “Pending Payment” stage in WooCommerce.
This is also occurring?intermittently and somewhat randomly?so I can’t pinpoint any certain issue. Most payments to get redirected and authorised and some don’t
Currently running:
WooCommerce version 4.0
WooCommerce Secure Trading Gateway plugin 2.3.1
Wordpress Version?Version 5.3.2
If you could please advise.
]]>It appears if a user is not logged in (new customer) and checkout is enforcing account creation – when you enable “3D Secure” the payment errors after submitting payment and you get “Redirecting the cardholder to the card issuer��s ACS” Woo message in the cart, the spinner just remains spinning, and in browser console I can see a 403 forbidden on URL https://EXAMPLESITE.com/?wc-ajax=update_order_review.
A logged in user the payment with 3D Secure works perfect. If you take a tick out of “3D Secure” a non-logged in user also works fine. Have tested this on a live domain, and on a dev site, both different server setups, and also getting same issue using Storefront theme as well as our own custom theme.
3D secure is enabled in the clients ST account. Everything is pointing to a permission issue with WP AJAX/WC-AJAX and non-logged in (i.e. no-priv) users?
Has this been seen by anyone else, can this be confirmed?
WC Version: 3.8.1
REST API Version: 1.0.2
WP Version: 5.3
Secure Trading Version: 2.3
WP Memory Limit: 256 MB
PHP Version: 7.2.11