Rating: 5 stars
I was having issues getting our emails sent and received promptly. SendWP helped me sort out the issues with our DNS configuration and gave me exemplary professional support! It took some time to figure out the issues, but their support was always positive and helpful. I never felt that they just wanted to close the ticket like most support systems do these days.
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Love this service so much. If you have been trying to fix website form notification emails, use this service. Affordable and built well.
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I was able to solve a sticky client issue within 30 minutes. This is something I have needed for a long time. An elegant solution to a tricky problem. I immediately bought it for my own website and will be pretty much forcing clients to use this service. Thanks Matt, great plugin!
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Special shout out to Matt. Super quick response times and easy to work with to resolve subscription and url issues. Clearly and patiently explained answers to all of my questions.
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I had found the SendWP plugin while searching for an alternative to Amazon SES. The pricing structure is very simple, which I like.
However, it is also essential for European website operators that the selected third-party providers and partners comply with the General Data Protection Regulation (GDPR), or who provide some basic company information, which is unfortunately not the case here. There is no information about who exactly operates the service and where they are headquartered. However, this information is mandatory according to the GDPR.
Because as a website operator in the EU, data processing agreements must be concluded with third-party providers from certain countries that process our customer data (here: e-mails from visitors, users, customers etc.). Because, the headquarters of these third-party providers used must be stated in one’s own data protection documentation. Unfortunately, these are the requirements.
So I tried to contact the provider to find out this information. But unfortunately, already here in the support forum, the first message (READ THIS FIRST) points out that no support is provided. Unless you register an account on their website, but in turn you need to pay to create an account, no matter what.
So it is neither possible to test the plugin or the service, nor is it possible to get legally important information about the provider without creating a paid account.
These are all red flags in my eyes and although I have not yet been able to test the plugin and its quality. For this reason, I cannot recommend it in any case.
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Make a record of outgoing emails, set the name to sender email.
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Sent a support request at end of day (UK) and had a response and fix by following morning from SendWP. Received a prompt response and a patch was quickly deployed to fix the server problem. Very impressed by our friends across the pond ??
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I have been super impressed with the support from SendWP. Super fast to reply and go above and beyond. Highly recommend them.
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These guys are the absolute best, and this product is AMAZING!!!!!!!! I use it often – always gets the job done.
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The only reason i used this plugin is because i saw ninjaforms mentioning it on their website and boy did I regret this decision.
1) Asked for my card and charged me USD $1 before i can use it to send mail out.
2) My SendWP dashboard only includes ‘Account’, ‘Billing’, ‘Logout’. no tab for support. Their plugin settings page also do not include a link to support. I had to read through the wordpress forums in order to find their support URL.
3) After changing my server and reconnecting to their service ( take note, you have to refresh multiple times in order to successfully reconnect ) they charged me USD $9 this time. Apparently, they are using my server’s public IP to create a hash so as to identify my site. Why don’t they use a public key like MailGun instead? Don’t know. so now i have two concurrent subscription running. Never mind, I take it as I donate USD $10 to them. did not even offer to refund my unused portion when I decide to cancel.
4) Right now i’m using Send Mail SMTP (which works with a multitude of email gateways) combined with MailGun and they are FREE! works at first install, snappy set up and I will only get charged after i send more than 6,000 emails. If only I used it earlier.
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for getting my mail then ask card info. you should ask for email info with card info. this is one kind of spamming. if I see you need card info for using your service then I never give you my mail info
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We installed and worked with SendWP before realizing we needed a different solution. I talked with Matt and he provided wonderful customer service. In a ecosystem of developers and plugin authors, SendWP stands out in a great way by offering respectful and helpful service. It’s not enough to have a great plugin, but to also have great customer skills. I think that’s how the cream rises to the top. Thank you Matt and SendWP! If a future project brings us the chance to work with SendWP again, we definitely will.
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I’ve been a user for two weeks and I’ve been very happy with this service, which enables you to send bulk emails from your www.ads-software.com site for a fixed monthly price. The service is trivial to set up and works as advertised, and it seems cheap for what you get.
I’ll explain in detail how I connected to SendWP, because I think it illustrates an important use case. I support a family member’s website (offering health research results and a small number of inexpensive documents for download). We had been running the outbound email (which among other things sends purchase receipts with download links) through an ISP account as a “smart host”, which worked painlessly since there were only a couple of dozen download requests per day. But then…
The site owner got an interview with a major health-related website, with links back to her site. When the interview went public, her website traffic exploded and she started getting a thousand download requests an hour (I’m understating slightly). The ISP cut us off immediately for email (TOS issue: “No Bulk Email”). I tried shifting to two other bulk mail providers. I couldn’t get the first one working as a mail relay (we already used them for mailing list management) and they couldn’t provide technical support (apparently, they’re too big to help us succeed)
I did get on with one of their junior competitors I had used before for another client (not Feedblitz, which SendWP uses very happily). But there we were generating over a thousand auto-generated emails an hour. And I (probably stupidly) decided to reissue receipts for the hundreds of people who had requested downloads in the down period after the first ISP cut us off. But I screwed up and ended up sending three copies to some of them (snagged by a bug in another unnamed wordpress plugin). Perhaps a dozen of those people were horrified and reported us as “spammers”. And (I don’t fault them entirely) what’s a bulk emailer to do? We had no reputation with them, we started right in sending thousands of emails, and they got some spam complaints. So they cut us off (and blocked our login account so I couldn’t even file a support request or complaint).
In desperation, I noticed one of my other plugins offering SendWP (which I had never heard of, because it’s effectively brand new). For a flat monthly rate, SendWP sends out purchase receipts, contact forms and other site communications from a wordpress site through a bulk email service, Feedblitz. I liked the flat rate (if you go straight to bulk mail providers, there are complex terms about messages per hour, price per email etc. and configuration can be a bear). So I signed up, and got up and running immediately (admittedly, we were down at that point to just a few hundred emails an hour). And we have all lived happily ever after (or at least for two weeks)
To summarize that long story: SendWP takes the risk out of “being discovered”. It’s their reputation on the line amortized over a bunch of WordPress sites. They’re leveraging the “reputation collateral” your site has just from running WordPress and using SendWP to send exclusively WordPress-generated emails. And if your site explodes from 20 to 1000 emails an hour, it’s lost in the ocean of all the other WordPress emails they’re handling. I haven’t been with SendWP long enough to discover any “gotchas” – but it saved my bacon. I am still wondering how they’ll deal with it when they are inevitably discovered by spammers.
YMMV of course. I’m interested in what other people think as this relatively new service really gets going. Kudos to the developers for dreaming it up and making it work as affordably as they have.
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