Hi. Thanks for a great plugin! I went from a Google PageSpeed score of 74 to 100 after installing Seraphinite!

However, I can’t use it because my products aren’t displayed on my shop page when the plugin is activated. This issue only occurs on phone devices. I’m quite certain the plugin is causing the problem because when I deactivate it, my products show up again on the shop page.

Is there anyone who has a solution to this problem? Thanks in advance and have a great day.

Best regards,
Hayley

• This topic was modified 1 week, 1 day ago by guidesbyhayley.

Hello

Thank you for this plugin guys. After the installation of the plugin, the videos of the website stopped displaying. How can we fix that?

I have a website in wpengine. After around 10hour or something wpengine update “advance-cache.php” file maybe. then it shows a warning “The file advanced-cache.php in wp-content folder has wrong content. please save the plugin settings to correct it.”
I do two time save button press then it fix but later again came. how to solve this issue?

Hello

Thank you for this product! It does a great job. My website is now super fast! I experience some trouble.

The plugin cause some changes on the page in mobile mode only.

1. changed the size of the images in homepage.
2. stopped displaying the hero banner and the map in Contact page.
3. changed the allingment of the second text in Services page.

Thank you in advance for your support

• This topic was modified 3 weeks, 6 days ago by lina29.

Hello, I have installed the Accelerator plugin, and the speed of my website has drastically improved. However, I am facing an issue with integration with the Printify service, which is a dropshipping platform. The problem is that I cannot add products correctly. Some of the product images are not uploading, and selecting a different variant does not trigger the display of the corresponding image. When I disable the plugin, the issue stops, and products upload correctly. Is there something I can change in the settings so that products add correctly while Accelerator remains active, or is the only solution to disable Accelerator when adding products?

Your banner is hiding the “Copyright @2024 All Rights Reserved”. Any setting to take it below?

Hello, We use the plugin on various sites and it works wonderfully. We have a big problem with one site. Whenever the plugin is active, we get the message “Error establishing a database connection”. We are using a web host at OVH. As soon as I try to log in to PHPmyAdmin at OVH, the message “User *** already has more than ‘max_user_connections’ active connections” appears. Why are so many database connections being established? I have already deactivated many plugins.

Hi

i got a bug with woocommerce, i think this is because of seraphinite.

my problem is when customer try a new order, there is a bug ” your session as expired “, but the order is validated in admin ( not in frontend for user, no mail sent etc )

if i try another order, the paiement is registered and i got the thank you woocommerce page

i disabled the checkout page in setting but there is another thing to do ?

i disabled this :

/checkout/

@.*sitemap\.xsl$@

/commander/

/en/confirmation-of-the-order/

/es/confirmacion-del-pedido/

i got 3 languages on my website so 3 url to dont cache

did i mess something ?

Hi sir,

I want to thank you very much for the quality of your product and your availability, your plugin has made my online shop so fast, but there is just a small problem which is: that the welcome and the shop page show a delayed animation just in the mobile version: we can wait for 1 to 2 seconds before the component shows up, but on the desktop version it works like a charm

I want to thank you agin, for your support.

Best regards

I see sometimes pages optimization queue failed because of ram. later when it retry?

is there any settings i can force them retry?

Hi,

Mobile pperformance on page speed is not above 90. Your recommendation to improvement is appreciated

Hi there.
I have to ask a help again. I have already asked about too slow loading cached pages there https://www.ads-software.com/support/topic/too-slow-loading-cached-pages/. The solution suggested by @seraphinitesoft didn’t resolve the problem. It was advised me to delete the ‘wp_woocommerce_session_’ cookie.
The problem itself is follows and is more noticeable on mobile browsers (Opera, Chrome etc.) With SA plugin all pages of my web site got to load very fast, but in private windows mode only or if the browser cache has just been deleted. If the web pages have been loaded before, then later in next visit their loading becomes so so slow that they almost do not load at all. Is there any solution? Can I send in PM my web site address for checking?

I installed the plugin to improve mobile page optimization in google page speed. I am getting a lower performance than expected in testing.

Testing a new site and it took about 3 weeks to run out of 5000 pages last month. Reset on 17th, I checked on 18th and it was 40/5000. I didn’t even do anything but it seemed the 5000 pages ran out in 1 day and all seemed from my own ip address. https://snipboard.io/6VvuRU.jpg What happened?

Your assistance would be greatly appreciated.

The redirection plugin not working if the website or page already cashed , if I delete the cash the redirection working again until the page get cashed, is there any way to solve this issue or any setting most change in Seraphinite Accelerator plugin to enable the redirection plugin again ?

Hello.

How can we update the cache to use dynamic short codes in the page header?

I tried to add the path /title_of_this_page_should_be_refreshed to the exceptions.

But only part of the page content has been updated.

The header still displays cached data from the shortcode.

Plugin not convert site’s images to WEBP automatically which we added after installation like product images.

Hi!

I am having problems in my product page both completely and individually when loading the prices, because they are shown without taxes and when I refresh the page or put them in the cart they appear again correctly. This has been happening since I installed the plugin and I don’t know how to isolate these pages or how to fix it.

Thanks in advance

Hi,

i like the plugin and before i buy it, i have a big problem with ifso geo ip plugin. all works fine but if i activate ifso geo, site go slow down and needs alot of time for every request. if settings geo location same slow down, geo not work. if i setting exclude cookies (ifos cookies) then it works well but still site slowdown with every request where is a shortcode in the website.

• This topic was modified 2 months, 2 weeks ago by spielo.

When I modify some of the settings for… Seraphinite Accelerator Suddenly the direction of the website page changed I restored the settings to default, but the problem was not solved. I deleted the add-on, deleted the add-on’s cache folder, and uploaded it again, but the problem was not solved. I disabled all other add-ons on the site and the problem was not solved The site works in the correct page direction only if an add-on is disabled Seraphinite Accelerator

Hi .

There are pages are not displaying properly while others are . I love this plugin but this is the issue I am facing with . When deactivating it , all the pages are shown correctly .

Any input on this issue and how to fix it ? Thanks !

We have setup Accelerator on our website but see some issue. It auto clear cache everyday. even we disable update cache. our website running on cloudways. we have redis plugin also. is any of my settings are wrong?

Hi,
I have a menu on my site (sure, who doesn’t ;-)). It works on Desktop, but on mobile I can’t even open it. If I deactivate Accelerator the menu is working fine.
Can you help me find the issue? I am completely helpless on how to find it.

PS: Using a Desktop, using a minimal view, the menu works. Its only not working on my iPhone with Chrome or Safari.

Regards
Georg

• This topic was modified 2 months, 2 weeks ago by waschhalle.
• This topic was modified 2 months, 2 weeks ago by waschhalle.

Hello,

I hhave two main pages. The second language main page gets cached with the admin bar. I cleaned all the cache and did not visit the page till it is done and cached. It still cashes with the admin bar. I tried to only delete the url cache and checked from incognito tab but it still shows the admin bar. It is very important to solve the problem as any visitor can see the admin name.

В мобильной версии сайта не виден заголовок главной страницы, он просто исчезает. При деактивации плагина всё восстанавливается

• This topic was modified 2 months, 3 weeks ago by lion79.

For some reason after installing the plugin, when I hover over the mega menu, it doesn’t drop down the subheaders anymore. But if I access my wordpress site on an admin login, it does drop down.

Any idea why this happens?

Hi, how can I delete the plugin? It won’t be deleted or deactivated? I can’t do anything. It broke my website. I can’t change anything. The plugin has also bugs. I couldn’t change any settings.

Say below is my blog page:
https://blabla.com/blog/
https://blabla.com/blog/page/2/
For the first and second one we can clear cache from admin panel manage menu but how to let the plugin understand that pagination will be dynamic and my CSS code should effect to https://blabla.com/blog/page/100/ or more.

Thanks

Hello support,
After setting up this plugin when website loads it shows broken website
and then it loads good in a millisecond.
How to get rid of showing broken site at the first time load?

Thanks.

Hello support,
In footer of my website I see a message like this: https://prnt.sc/pqQx-HAexoXQ

How can we hide it?
Thanks!