Rating: 5 stars
We recently started integrating with taxcloud and have had a great experience so far.
We had some trouble integrating with woocomerce but the support and development team were able to help very quickly. Looking forward to using the product more!
Rating: 5 stars
]]>I have been using Simple Sales Tax by Taxcloud for years for my small business. It comes in handy every time I need to report my Sales and Use Tax, which are such a pain. This takes the frustration and confusion out of the Sales and Use Tax process! Simple Sales Tax breaks down sales by State and Jurisdiction so you can easily calculate sales. Aside from the app being easy to use and great the customer service is NEXT LEVEL AMAZING. I have honestly stayed this long bc the customer service is so good. When i email with a question they respond quickly and Rianna, Melanie, Horst and Ryan have been absolutely fabulous. I’ve even gotten detailed video and voice message responses that have saved my butt! Im not great with technology so their explanations have been so helpful! Def check this out! 10/10 recommend!
Rating: 5 stars
I’ve been using this plugin on my site for several years now, and overall it has worked flawlessly. I have customers all over the United States and this plugin (and the related TaxCloud service) makes it dead simple to remain in compliance with state sales tax laws. I encourage other reviewers complaining about the price of TaxCloud to take a close look at the price of competing services like TaxJar. TaxCloud is FAR more reasonably priced (particularly if you have a lot of orders each month). I’m very happy with this plugin and TaxCloud.
]]>Rating: 1 star
When I tried this service it was great at first. It automatically opened my tax paying accounts to various states. The charges made sense considering most of what they’re doing is automated. $9 a month; considering I barely make that I was pleased.
Suddenly the charges changed to $30 a month. Then the plugin stopped working properly; the few sales I got weren’t being taxed. The website kept coughing out (which would ease up when I turned off the plugin). So I switched to their “free” version, and was still charged $30 a month with no actual work happening on their side. I was literally being charged for their plugin not to work properly.
Then I started getting notices that my tax accounts were being closed. And here’s the final clincher: the Illinois tax ID I have to maintain? Not closed, however when I went to handle things professionally it turned out THE TAX ID WASN’T REAL. I had to apply and get one manually. So just like the accountant I kicked to the curb a few years ago when life was better, if I have to do all the work what am I wasting money for?
I thought very long and hard before closing my account with these people. Despite all of the above, I almost called them to see why I was being charged for a nothing burger and trying to work it out. But then I said to myself, well I’m not making any sales anyway. It’s pointless at this time. So I closed the account when the last monthly charge went through. That should have been it.
But it’s not. I just got notice they’re going to charge me the monthly fee again. And for what? I don’t even have an account anymore! I’m going to have to call my bank and try to block their charges, because I just tried to sign in again but couldn’t. Because you see, my account is *closed*. It’s theft at this point.
EDIT: I’d managed to get back into my closed account by using the change of password feature to learn it had never been closed properly!! So be careful if you tell them to close your account!! Make sure all cards are unattached with them and that they have no way to keep things open and charge you anyway! Despite my initiating a closure of account a month ago, I am being charged for this last month *because they NEVER CLOSED IT!!!!*
]]>Rating: 2 stars
The basic idea behind this plug-in and service is good, but the implementation is poor. Perhaps if the plugin cached data locally, that would speed up quotes and reduce the API charges.
]]>Rating: 1 star
Service will start as free or very minimal fee per API call. After month or two you will be surprised with many bills. Don’t step into this money sucking service.
When subscribed they told me I will be charged as per API call and for one purchase it will be 4/5 API calls. It will be charging couple of cents per API call.
There were no required payment method setup option and first time they charged $30 minimum fee + $50 (payment attempt failure fee. At that point I just had one purchase in my website. I cancelled their subscription, agreed to pay $30 but $50 waived.
After one month we received another bill of $65 saying for having open account for last two months. All these billing they never mention when you discuss but when bill is generated then you are in trap with no exit. It will kill hours and at some point you give up. Doing this you will loose at least $100-$200.
When I wasn’t able to login, I did password recovery and it enabled my tax account for every states in USA and now they force you to pay full one month payment just because of their hidden way of enabling tax account.
After spending hours in chat and emailing them, I end up paying $100 for one f… transaction.
AVOID THIS SHIT, KEEP YOUR PEACE ALIVE.
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