Rating: 1 star

My experience, emails, questions and support will go answered for weeks, if at all.

Rating: 1 star

We applied and were approved in short order, then within a day, we were notified that our account had been cancelled and we were locked out of our newly created Simplify account. Simplify obtained my personal social security number and our business tax id, and our bank account numbers, approved the account, and then turned around and shut us down. Fortunately, we had not processed any payments with them, so we lost nothing but our time installing and configuring the pluggin and creating Simplify Commerce account. We have a stellar credit rating. We have been with PayPal payments pro for nearly ten years with not a single charge back.

This was the message we received: Our partner, Priority Payment Systems, has notified us that after a recent review of your account and after careful consideration they have elected to exercise their right to cancel their Merchant Processing Agreement with your company. You should receive a letter directly from Priority Payment Systems with further details.

Based on this decision by Priority Payment Systems, this email will serve as Simplify Commerce’s notification of its election to terminate your use of Simplify Commerce effective immediately. This termination in no way affects your obligation, as detailed in the Priority Payment Systems Merchant Services Program Guide, which survives termination.

In follow up, I made a call to Priority Payment Systems, and they answered the phone right away, but their agents, though nice, are very unknowledgeable. The agent had a little kid crying in the background, crying for “mama, mama” – real professional like. Eventually, the agent informed me that we were cancelled because we had a donation link on our site (This was a PayPal donation link, nothing to do with the Simplify pluggin) and that our account had been terminated because of this. We were terminated just like that – without them even asking us to take the donation link down – no courtesy notice whatsoever.

I explained this to the agent and she said she would see about having my account reinstated and promised to call me back within 24 hours. She never called, so I phoned again and another agent said she would have original agent call me right away. I still never heard back from anyone.

In short, extremely poor service. If you want to offer up your social security number, tax id number, and your bank account number only to get the run around . . . well, then go ahead and try your luck. For us, we’ll stay with the trusted companies who provide us with excellent customer service: PayPal and Amazon Payments Advanced.