Dear Support Team,
I hope this message finds you well.
I am writing to urgently request an update for the Snapchat Pixel for WooCommerce plugin. We are currently using version 1.0.0, which was last updated on June 8, 2021. Given the significant amount of time since the last update, we are concerned about potential compatibility issues with the latest versions of WordPress and WooCommerce, as well as any unknown security vulnerabilities that might affect our website’s performance and security.
Our website relies heavily on this plugin for tracking and marketing purposes, and it is crucial for us to ensure its smooth functionality and security. An update to address any compatibility issues and potential security vulnerabilities would be greatly appreciated.
Could you please provide an update or any guidance on how we can address these concerns?
Thank you very much for your prompt attention to this matter. We look forward to your response.
]]>Singe the last thread which was 2 years old was closed without any comment and the issue still exists, here is a new one.
When purchasing, the purchase event is not tracked. During the checkout only pageview for the cart is logged.
What has to be done, that tracking for the whole checkout can be done properly?
Thank you
]]>Hi,
Currently the plugin is returning tracking codes – even when “DOING_AJAX” is defined. This results in broken AJAX requests.
An easy fix is to check for “wp_doing_ajax()” before outputting tracking code.
Please take a look at this patch – and implement to prevent breaking sites:
https://phpgeek.dk/remove-tracking-in-ajax.patch
Thanks in advance,
Johan
Snapchat pixel scripts are not being loaded on product category page, this is because the check is being performed as:
is_category()
while I think it should check for:
is_product_category()
to be compatible with Woocommerce.
]]>Add to cart Ajax response is not working
the bug: inject HTML to JSON
Image explain:
Add to cart is disabled after add item to cart. Have you tested it with the WooCommerce 4.9 and 5.2 yet?
]]>Hello there,
I Have just installed this plugin for a week now and I noticed that the product group id for the variable products is missing from the data sent to Snapchat, this cause a lot of errors in matching the data with our products feed since we use both product id and Sku for group id. we cannot run dynamic ads if we don’t have this fixed.
Thank you for your assistance.
]]>Hi,
After installing the plugin, cart functionality is broken. When a non-logged-in user adds an item to the cart, it appears to work, but on visiting the cart page, the cart is shown as empty.
]]>Hello,
The plugin treats the events well, but unfortunately it doesn’t track the purchase events so it’s impossible to track the conversions.
Can you help us to solve this?
Thanks
]]>