Hi,
We are stopping support of customer service and team chat functions in Sonetel. A communication to customers using these services has already been sent on 5th Feb 2025.
We would like to request that this plugin, https://www.ads-software.com/plugins/sonetel-website-chat/ is removed from the WordPress plugin store with immediate effect. Users using this plugin on our platform can continue using in accordance with the plan below.
Here is the content of the communication sent to customers
]]>Dear <Name>,
We’re writing to inform you of upcoming changes to Sonetels team communication and customercommunication (chat) services, including the website widget and Facebook connection to the shared team inbox.
Whats Changing?
- On February 6th 2025, we will remove access to the Admin settings for these features in the Sonetel web app. However, you will still be able to reach them directly via their individual URLs until the final shutdown date.
- On August 7th 2025, these services will be fully discontinued and no longer accessible.
We understand that this may impact your current workflow, and we apologize for any inconvenience. If you have any questions or need assistance planning your transition to another solution, our support team is ready to help.
Direct links to the settings
- Chat widget settings
- Facebook connection settings
Thank you for your understanding and for being a valued Sonetel customer.
Sincerely,
Sonetel Team
“Hi, my name is Marita Marcos, I’m from Arabic and work on digital marketing FUNSTRADES. And you? What’s your name and where are you from?”
]]>Hi,
I cloned the main domain https://cisware.com and now I do not remember how to uninstall on main domain and point to cloned domain.
Cheers,
Jimmy
Hello Join Membership
]]>I have installed the plugin. I already had an account but forgot it was only good for 7 days. It said the number has been removed OR INSTALL IT ON YOUR WEBSITE AND KEEP IT FOREVER. So I logged in changed my credentials to something I want to keep. Properly configured it online. I then logged into my site. I installed the plugin for this program and looked for a widget. There is none.. Your installation page should read
Wordpress install
OR
Javascript Installation
When you look at what you have in there, you are really unsure if you need to do only one or both. I did not think I needed to do both because it said there was a widget. However, I went through every single widget and there is nothing there named SONTEL or the name of the plugin.
I tried both installations including adding a plugin to add javascript to the website. Not something I like to do. That did not work either.
Please advise.. Thanks
]]>travel
]]>Hi,
After installing and activating I click on “Sonetel” in the settings and a popup window opens with button to “Connect your Sonetel account”. When I click this the result depends on the browser but I can’t succeed having tried 3.
Chrome:
-Popup window goes blank apart from grey bar at bottom
-stays blank forever
Firefox:
-I get Sonetel login screen so I enter my login credentials
-popup reloads with the coonect your account button again
-I can repeat this loop forever
-if I exit and try to access settings again I am back to the connect popup window loop
Edge:
-I get Sonetel login screen so I enter my login credentials
-popup reloads with the coonect your account button again
-Now instead of a loop I only get the blank popup same as chrome when I click the button
These results seem to be repeatable. The Sonetel portal thinks I do not have the chat app installed on my site.
Please advise what I can do to connect my account.
]]>Hi,
After installing that plugin on our site, the site load time increase and we are having issues to Enable compression for this URL: https://widget.sonetel.com/SonetelWidget.min.js
And here is the screenshot for what we have facing right now: https://prnt.sc/sauefm
Looking forward to your reply.
]]>