Hello,
Does the plugin integrate Google’s structured data so that FAQ questions appear in search results?
Thank you for your answer, have a good day.
Julie
]]>Hi there!
Thank you for using Spider FAQ.
We’re doing our best to give you the most helpful answers in the shortest time. To make it even faster, please follow these guidelines.
First, make sure to check out our documentation. You can find answers to a lot of questions at User Guide.
If you are a premium user, you can submit a request through our Help Center or contact with the following email address: [email protected] and get priority support. We typically solve issues within 24 hours. Make sure to log in before submitting so we can easily identify your account.
If you’re using the free version, add your questions and requests into this support forum. We’ll respond within 1-2 business days.
To get a more productive response, please describe the issue in every detail. Adding screenshots can always be helpful.
For an urgent response, go premium and enjoy the fast support.
When updating the php files for my theme, I get the following error message:
“Unable to communicate back with the site to check for fatal errors, so the PHP change was reverted. You will need to upload your PHP file change by some other means, such as by using SFTP.”
Every time I make a change to ANY php file I have to disable your plug-in, make the change and then re-enable it. When will a fix be available?
]]>After deactivating Spider Faq, my Evolve theme footers stopped overlapping content.
I have WordPress 5.0.1 and your plugin is tested up to 4.9.9.
I reactivated Spider Faq hoping you can help me fix the problem.
When my Chrome browser is full screen, a large white empty footer box covers the content text just after the Family Home Evening heading. It also pushes sidebar content to the far right.
When I deactivate Spider Faq, the footer box and footer content appear at the bottom of the page where they belong and the sidebar content is where it should be.
]]>Hi, I’ve seen in your FAQs that it is possible to have different FAQs on different pages.
For example FAQs specific to vehicles on ones CARS page and entirely different FAQs on the GARDEN page.
I can’t find a place to create different FAQs. They all just go in to my existing list of FAQs.
Regards,
Alan
]]>Today OpenBugBounty wrote us a mail, that we have a css vulnerability problem with the searchfield from Spider-Faq.
One resolution is, to filter some Signs in the Searchfield. Can anyone tell me, where the Searchfield is located and where we should enter the Filter for the Symbols?
Best regards
Stephan
]]>For pro or commercial product support please contact the author directly on their site.
As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.
This includes any pre-sales question too.
]]>I need to have some specific FAQs on one page and other specific FAQs on another page. Is this possible with your FAQ plugin?
]]>Hello!
I’m having a problem with the plugin since some time ago.
Basically, every time someone uses it and asks a question it appears 3 times in the panel (open questions):
– Who was Darwin?
– Who was Darwin?
– Who was Darwin?
Why is this happening? Some ideas? How could I fix it?
(*) To take in account: I use CloudFlare and HTTPS (I’m saying this cause I think the problem started when I made the change to CloudFlare and SLL).
(**) EXTRA question: How can I edit the plugin so I have a better translation of it (spanish)?
Looking forward to hearing from you!
Thanks in advance!
??
]]>hi there,
i just update your plugin., it conflict with theme options and media library. both are not showing. please help me.
thanks
]]>Hi
New to plugin, installed and created category, added question, Themes option ;This feature is disabled for the non-commercial version.
Is this only paid plugin?
If now how its going to publish i tired the code [Spider_FAQ id=”N”]; found after looking all around in plugin info…. and videos.
]]>Hello,
I like the functionality of this plugin and am considering purchasing the pro version to make it more aesthetically appealing. I was wondering though if I do purchase the pro version of the plugin can I customize the colours to fit the colour scheme of my website or am I limited to just the themes you provide.
Let me know.
Thanks Omer
]]>The search functionality does not work in Safari browser.
To reproduce:
-Open wordpress site in safari
-Navigate to page with Spider FAQ plugin
-Search content in FAQ search bar
-Page postbacks(refreshes) but does not contain search result and shows all FAQ items
Can you please provide a hotfix to resolve this issue
]]>Hi
im trying to have the faq switsch languange here in montreal we speak both french and english and i want people to comment in noth languages on the question but i want the quesiton to be visible in the language of the site chosen by the user. how can i do that. if you look at WPGlobus and how they implement their pages you can see what im talking about. thank you
Ami
]]>Hello,
Recently I noticed incompatibility with Sydney theme and I would like to suggest you to add some prefixing to CSS classes (at least for .content, it is very common in themes).
Please see this topic.
Kind Regards, Roman.
]]>I chose to hide all the likes, comments, rating, etc on my FAQ, but when you load the page, there are still thumbs up and thumbs down icons at the top. How can I remove them?
]]>I have several of FAQ categories and dozens of questions. Suddenly In the dashboard, I only see one category, one question, etc.
They still show up in the blog, just not in the dashboard and I can’t edit the existing categories and questions. the FAQ’s themselves show up in the dashboard.
Help?
]]>How Can I implemented Name Anchor / Smooth Scroll page
https://bit.ly/1Igv42x
Hello
i’ve downloaded and installed the spider plug in and it all seems to be working fine except the months are not showing on the calender at all. What’s the solution?
]]>Two categories – one of which already has 3 FAQ’s attached to it – are not showing on the FAQ page. I have the latest version of the plugin installed.
Any idea what might cause this?
I had removed the ’empty’ category (which was actually still showing at that time) and I have recreated it, but it isn’t showing anymore, as is the one with 3 questions linked to it.
Thank you for sharing your thoughts on this one.
]]>How can I edit or update this one?
check my FAQ, the icons for each FAQ is loaded via https
]]>spider-faq/elements/style.css line 165 says:
input[type="submit"]{
padding:0 !important;
-moz-box-shadow: none !important;
-webkit-box-shadow: none !important;
background-image:none !important;
}The rule is too generic as it applies to ALL submit buttons, not only for the ones for spider-faq form. The background-image: none !important is breaking my theme style.
]]>Hi,
In the top bar of the dashboard (not the sidebar!) there is an option called ‘New’. Under that there is ‘Post’, ‘Page’, ‘Forum’, ‘TablePress Table’ depending of the plugins installed. Would it be possible to add ‘Question’ under this menu ?
Thanks, Pascal.
Hi
I use Spider FAq in my page
https://www.segratescacchi.info/segr_wp/domande-e-risposte/
Nice when I use Chrome.
Very Bad when I use Internet Explorer version 9
Why?
Can I resolve it?
thank you Max
Hi,
Is there any possibility to have a URL pointing directly to ONE of the questions ? I see some possibilities:
– It could be the full list that is shown with one question expanded
– or just one question that shows on screen
– or using the search in the URL as ‘get’ and not ‘post’ ?
Thanks,
Pascal.
Hi,
Before I try your tool, a quick question: Is it possible to have e.g 100 questions inside where:
– All 100 can be seen by Administrators
– 60 of them can be seen by Editor
– 20 of them by authors
Thanks, Pascal.
Hi, after a recent update my FAQs page has an error referring to session cookies and cache limiters.
The affected page is https://www.cashflowit.com.au/faqs/
The error is on the page, but re-pasted below:
Warning: session_start(): Cannot send session cookie – headers already sent by (output started at /websites/ca/cashflowit.com.au/wp-content/themes/creatiz/header.php:2) in /websites/ca/cashflowit.com.au/wp-content/plugins/spider-faq/faq.php on line 949
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /websites/ca/cashflowit.com.au/wp-content/themes/creatiz/header.php:2) in /websites/ca/cashflowit.com.au/wp-content/plugins/spider-faq/faq.php on line 949
I have uninstalled and reinstalled the plugin in. The error went away after uninstalling the Spider FAQ Plugin, but as soon as it was re-installed the error reappeared. I also deleted the FAQ categories and re-created them and the error came back. Any help to rectify this would be appreciated.
Thanks,
James.
Hi this plugin isn’t responsive, and this should have been patently disclosed. I can’t use it. Would like a refund.
]]>Hi,
Could you please make the input[type="submit"] selector more descriptive as otherwise the !important rule now overrides other styles defined in the site stylesheets.
Thanks!
]]>when i install Faq plugin a parte of my wp vanish in the left cornes as the pictures shows . is there a way to install this plugin without that problem ?
https://satnetarea.de/wp-content/uploads/2015/06/faq1.png
thanks in advance