Hi,
We have manual payments for WooCommerce Subscriptions and have set the renewal date to 1 januar each year.
Is it possible to send a renewal reminder to all subscribers after the renewal if they haven’t paid?
Like 7, 15 and 31 januar?
If so, how is this set up?
]]>hi support,
I want to use this promising plugin but I can’t do it
I created a test subscription each day and set the “Enable notification emails” reminder notification to: 1 day
but the notification email was not sent
An idea ?
THANKS, Regards Thomas
]]>
Hello,
I have installed your plugin recently. For the time being I am using the free version. However, the renewal email reminders are not being sent. I have done the manual sync a few times already. Could you please advise how to resolve?
Thanks
The “Hey There! If you like our plugin Subscription Renewal Reminders don’t forget to rate and leave a Review” notification is injected as the first thing into the admin dashboard HTML, before the <!DOCTYPE html> declaration, therefore makes the admin UI HTML invalid, which pushes the browser into Quirks mode, which in turn messes up many things in the UI (icons, images are stretched way too much, etc.)
The plugin echos the widget on the wp_dashboard_setup hook, but that is invalid behaviour. Instead it should use the admin_notices hook for this purpose.
“Hey There! If you like our plugin Subscription Renewal Reminders don’t forget to rate and leave a Review”
Banner will not go away when the X is closed – it comes back on the next refresh.
]]>Hi
A customer has received a 3 day subscription renewal notice today, despite her next payment being in February.
Can you please advise?
]]>Hi,
The reminders have sent out to a customer who had cancelled their subscription.
From:?Iron & Velvet – Plastic Free Cleaning Refills?<REDACTED>
Date: Wed, 9 Aug 2023 at 09:02
Subject: Subscription Renewal Reminder from Iron & Velvet
To: <REDACTED>
This customer had cancelled their subscription from 16th june 2023 yest received the above email in august.
Please advise.
]]>How can I change the FROM email address? Right now it uses the site administrator email address which is much different than some kind of customer support address. Unfortunately I have to disable this unless it can be customized.
Thank you
Related to: https://www.ads-software.com/support/topic/change-from-address-and-title-color/
]]>Hi There,
Some customers with their subscriptions on hold are complaining they are still getting a notification that the subscription will renew in 3 days. Can we stop it for on hold subscriptions?
]]>I’ve just had a large number of synchronized renewals go through today on my subscription site and no renewal emails had been sent prior to this, resulting in a large number of surprised customers. Does the plugin not work with synchronized renewals?
]]>Hello,
The module works well! But we have customers who receive the reminder email after pausing their subscription.
Thanks in advance for your help,
Florian
Hello!
I am looking to try out this plugin, but got confused.
Your plugin states Renewal reminders, but then in the settings email text is as follow:
This is an email just to let you know,your subscription is expires on {next_payment_date}!
Now this I can understand as a subscription end date what would be the case if a subscription has an end date. (Example: 12 months and then it stops). But what if the subscription has no end date? I understand that shortcode is looking for the next payment date which would mean it is not looking for the subscription end date, but the next payment date. Wouldn’t it be better to set this text to something like this:
This email is just to let you know that your next subscription payment is due {next_payment_date}!
Correct me please if I am wrong!
]]>Hi,
I’m not getting any notification.
I tried creating different subscriptions with different durations, but I did not get any reminder ever.
I tried deactivating the plugin and activating it again: no joy.
I tried installing “Post SMTP” to get sent emails log, and checked if the notification was in the log: no joy.
I also installed WP Crontrol plugin and I found a hook named “renewal_reminders” with daily recurrence.
I set recurrence to 1 min: no joy.
Here is what I see in WP Crontrol dashboard:
https://prnt.sc/2_MjCP62Yerv
Wp and all plugins are up-to-date.
Any help?
Thank you
]]>Hi There
Our emails are not sending out to subscribers, I have checked maillogs and there is nothing there for renewal reminders. I have also checked specific email addresses where we have had complaints. Could you please advise?
I’ve attached the cron schedule as requested on my previous ticket.
Thanks
James
Hi,
Thanks for creating this plugin. There are currently placeholders such as {first_name}, {last_name} etc. Would it be possible to create one to show if the subscription is set to automatic or manual renewal e.g. {automatic_or_manual}?
This would allow us to do, for example, “subscription is due for {automatic_or_manual} renewal”. Currently we have to just do “subscription is due for renewal” in case the use has disabled ‘Auto renew’ in their account.
In the meantime are there are actions/hooks available that would allow us to do this replacement ourselves outside of the plugin code?
Kind regards.
]]>Hi, one our clients got the reminder email three times. Any idea how/why?
I checked to be sure, but this user has only one subscription active.
Hi There
Our emails are not sending out to subscribers, I have checked maillogs and there is nothing there for renewal reminders. I have also checked specific email addresses where we have had complaints. Could you please advise?
Thanks
James
]]>How do I translate the email header “Renewal Reminder”. Customer who receive reminding email will see that english header, though all other visibles parts of the email will be in another language.
There is no complete .pot file available for the translating plugin (in my case LocoTranslate). The default .pot file that I found coming with your product contains only 5 strings, and in that case no string “Renewal Reminder”. Its the second part of that problem : can you provide a complete .pot file. Documentation recommand that the author should provide that file. Its not recommanded to try my own string extraction.
I suppose that if you want to be worldwide, theses translation questions will pop up.
Thank you
]]>Reporting an error from my log.
CRITICAL Cannot redeclare sprr_sender_email() (previously declared in /public_html/wp-content/plugins/subscriptions-renewal-reminders/inc/base/renewal-reminders-send-notifications.php:50) in /public_html/wp-content/plugins/subscriptions-renewal-reminders/inc/base/renewal-reminders-send-notifications.php on line 50
Should I be concerned about this effecting the plugin functioning correctly?
]]>Hi there!
I’m testing your plugin and looks good, but the first email sent was received by me (superadmin), not by the client…
Just a suggestion, could be nice that there’s a way to include a copy of the reminder to the administrator ??
]]>I’m noticing that my renewal reminder emails are showing the full first and last name, even though I’m only using the {first_name} field in my email template. Am I doing something wrong? Is there a different field I should be using to only show the first name?
This is the code I’m using:
<p>Hi {first_name}, <br />This is just to let you know that your membership subscription is set to renew on {next_payment_date}.</p>
In the renewal email the date is listed as year-month-day. This is kind of unusual and may be confusing to users (at least users in the U.S.) Can this be set to display as month/day/year instead?
Or perhaps better would be to write out the date like this:
“This is just to let you know your membership subscription is set to renew on August 2, 2022”
Thanks for your work on this!
]]>Hi,
How can I prevent that the reminder is sent to canceled subscriptions?
]]>Thanks again for this plugin!
The renewal emails feature a title bar with black text “Renewal Reminder” on a purple bar. Is there a way to change this to match the settings I have set in the WooCoommerce email Base color and Text color settings? I want this header to match my company brand colors.
Thank you!
]]>Thanks for this plugin! I got it to work with not much trouble.
When the emails come in they are from “wordpress@…”. I’d like to change that to my admin contact email instead. Is that possible? I’d also like to change the “reply-to” address to the admin contact.
Thanks for the help!
]]>When the customer email is sent it has a FROM address as “WordPress”. The website does not use WordPress as the Site Title.
Is it possible to edit/set the plugin to not use WordPress but the Site Title and the Administration Email Address?
]]>Setup the plugin but the Email Content box in Visual mode is OK till you hit save then it converts the html into full text code.
The recieeved email then reads:
<p>
</p> <p><p>WooCommerce Theme,</p> <p>This is an email just to let you know your Membership subscription is to renew on 2022-06-24. you ………..
See https://watch.screencastify.com/v/tmujzSfXE4eerkh9aRUr for a run-through of what happens.
I am running WP V6.0 but the plugin displays the following msg:
Deprecated: Hook media_buttons_context is deprecated since version 3.5.0! Use media_buttons instead. in /home/nationaltrail/www/devmember/wp-includes/functions.php on line 5754
So how to fix it?
]]>Hi guys,
We installed this plugin on our site yesterday, and after waking up today and checking our sites dashboard we’re getting an error that says “An error has occurred while processing recent subscription related events.
Here’s a screenshot https://i.imgur.com/8eBzxaP.png (sorry if links don’t work)
I’ve looked through the guide Woocommerce provide, but can’t find anything wrong. Anyone know a solution or reason as to why this is happening?
Thanks in advance!
]]>Is this compatible with All Products for WooCommerce Subscriptions?
]]>Hello,
I have woocommerce subscriptions plugin, and I want to get renewal reminder emails to my customers. I installed this plugin, but no emails are being sent. Please help me in this regard.