Rating: 1 star
Wasted a bunch of time trying to get this to work, it doesn’t. The login button on the screen is unresponsive. Went to the BDow website and their own help popup setup doesn’t work properly, took forever to load so it’s impossible to get help. I am not going to invest signing up with a company that isn’t capable of delivering. This plugin is incompatible with latest WP version.
]]>Rating: 1 star
A year ago, I would have given this product three stars for its pro version. Extremely limited functions for the cost, but it did the job.
Not anymore. Now it is essentially an overpriced paperweight on our site. We grew, hired a webmaster team who updated all of our very old stuff, and guess what? Sumo stopped working. Removing and replacing the app only made things worse. Repeated messages to their tech support ignored the information we gave them. Instead they came back with canned solutions that did not work (code to directly install on the site). Refusing to admit the problem is on their end, they claimed the problems must have something to do with a plugin on ours, but the pros we hired streamlined our site so we have fewer plugins than before.
When we asked them to think a little harder, they offered no other solutions and just wanted full control of our website. Not on your life. Their user interface doesn’t even work fully on Firefox. We had to use Safari. If they can’t make a functional UI across browsers, we’re certainly not going to let them toy around with our site. When we told them this relationship wouldn’t work anymore, they refused to prorate us the remainder of our subscription, citing a previous discount. Just for clarity, even with that discount, the service was grossly overpriced. We were trying to be nice and support another small business during COVID when we agreed to it. I guess that turned around and bit us.
To sum up: Too expensive for limited functionality, even with our heavy discount. Doesn’t work anymore now that we’ve updated and modernized our site. Terrible customer service.
Do not use this app.
]]>Rating: 1 star
First, this plugin is a hog. My site speed significantly decreased. Also, the plugin takes you to Sumo website, where it is sooooooo slow. I couldn’t get anything done because it took so long to do. Second, it says “free,” but it really is not. They give you virtually nothing for “free,” and their pricing is so outrageous for the paid version. They could at least give you an intermediary price. (They also do NOT have my newsletter subscription service — Revue — which means an automatic dump.) I’m sick and tired of these scam plugin creators. I understand making a business, but this is just a scam.
]]>Rating: 1 star
I was using Sumome plugin for years but from last month I can not login to sumo and remove the popup from my site. I can not remove this popup by unintall and delete summon plugin or find this data in data base (via php my admin) or by in files site via client ftp or in theme editor in WordPress. The support do not respond for your requests. I had to register to WordPress to give the this opinion (I think that opinions like my will be much more if the sending opinions for plugins in WordPress will be much easier to do). I can remove this opinion if you respond me how to remove the summon popup from my site. I can not connect the new accounting some to my site because I have information that I wrote wrong login or password even if it is correct or show information that I have not authorized e-mail but for this e-mail I did not get any e-mail from sumo. I have the newest version of WordPress. I looking for your answer. I lost days for trying to remove the sumo popup from my main site but I still can not- it hurt me.
]]>Rating: 1 star
Loads a sidebar in the admin screen that cannot be removed, and can’t configure anything from within WordPress. Everything just takes you to sumo.com. Pretty sure the sidebar is there just to track activity on how their customers use WordPress. And as others have said, it’s a hog in terms of code, if you can avoid this please do so.
]]>Rating: 1 star
The most garbage plugin on the internet. Nothing ever works right, the share counts are always broken, the password never works and overall it’s a complete piece of garbage.
]]>Rating: 1 star
I have been using SUMO for years, and I can honestly tell you that it is the most illogical plugin ever created!!!
I have been using it for years, and this morning I had to email customer support just to figure out how to manage the social media platforms I wanted displayed on my share buttons.
That is a 5 second task that SHOULD NOT require any customer support aid what so ever. But the developers at SUMO DO NOT care about user experience. They show no consideration for efficiency, and have built an app that contains settings BUT YOU HAVE NO WAY OF ACCESSING THEM!!!!!!!!!!!!!!!!!!!!!!
They now have this stupid dashboard that all it does it take you to sumo.com and show you visitor stats!!!!!!!!!!!!!!!! You can not configure any part of this app any longer!!! Because apparently the developers who don’t even provide a dashboard to settings now force you to use whatever settings, social media channels and subscription boxes they see fit!!!!!!!!!!
I couldn’t be more done with this stupid plugin if you paid me. I can’t uninstall this fast enough. I have been using the free version for over 5 years and I promise you by end of business today I will be paying for whatever their competition is. I may even just go purchase convert kit and grow. TWO SUBSCRIPTION PLUGINS!!!!
Imagine what that says right there. I am willing to go give 2 different developers I have no experience with my money over 1 developer I have multiple years experience with!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
UNBELIEVABLE SUMO!!!!!!!!!!!!! CANT EVEN COMPREHEND YOUR THOUGHT PROCESS!!!!!!!!!
]]>Rating: 2 stars
After install and activation (no configuration completed) the app had added just short of 440kb to my homepage and 21 external requests. So I immediately removed it again!
I’d used it a long time ago and liked it but think I must’ve removed it back then for the same reason.
]]>Rating: 1 star
You can’t seem to be logged in via their /login link as my google chrome crashed every time I tried, it slowed down my website so much it hurts my SEO rankings. In all speed tests, I do horrible because of this plugin. I happily removed it from all my websites and used other, much better alternatives, to their slow and way too expensive service. Never again.
]]>Rating: 1 star
The connect button didn’t work at all. Fuck the plugin. Just waste my 1 day.
]]>Rating: 1 star
Even there own main website is unclear what they offer, always pushing for your money. unpolished UNINSTALL causes ERRORS in your installation WP
]]>Rating: 1 star
I installed the pugin and first problem was inactive “connect” button. Support said, I can still use the account to customize website. However, the “sharing buttons” (the thing why I wanted to have this plugin) appear only on my phone or in chrome. I tried 3 different computers to open my website and see how the plugin works. If I used FireFox, the buttons never appear.
]]>Rating: 5 stars
Even the free version helps me a lot. Very nice UI!
]]>Rating: 5 stars
The support I have received (especially from Luka) has been absolutely stunning! He does really make you feel like you are the only customer on-board and that is highly appreciated! You don’t receive that type of support from other organisations where you spent multiples of what you spend on the sumo plugin. Thank you very much and will definitely recommend you as much as I can!
]]>Rating: 5 stars
We have had a couple of questions and issues over the past couple of months.
Sumo support helped us fixing the problems in no time.
Awesome…thank you, guys
Rating: 5 stars
Thanks for your help Sumoguys ?? My problem was resolved swiftly!
]]>Rating: 5 stars
I have a problem with integration and the support dug until they found the issue. Then they stuck with me as I implemented the solution. I’m not even a paying customer yet! Great service.
]]>Rating: 5 stars
Had an issue, support team got out ouf its way to take care of it, following up with pictures of my flawlessly working optin mat once the issue got fixed.
I am a free subscriber.
Thanks again Srba ??
Rating: 5 stars
Hi Everyone, I have been with Sumo for many months and thoroughly recommend them. I am 70 years old and my tech savvy skills ain’t so hot! Again and again I have needed help and Luka is so kind and helpful. She has not only done the odd thing for me, she always sends a training video so I can see what to do for myself. Where would I be without her? Back the track I had Gary helping me and he too was supportive and helpful. You can’t go wrong with Sumo. Cheers Jill
]]>Rating: 5 stars
I spent a lot of time looking online for the answer to my problem , which was a waste of time! I sent the sumo team an email and, in less than an hour, had a response back with an easy fix. AMAZING.
]]>Rating: 5 stars
Had an issue, support team got it taken care of!
]]>Rating: 5 stars
So nice help even if it’s just to try the plugin on install and setup the plugin.
]]>Rating: 5 stars
This is a great plugin with lots of features.
Plus the one on one training that you give you really helps. They are all about increasing your conversion rate!
Rating: 5 stars
SUMO is a really exceptional plugin. I’ve used a number of others including Thrive Leads, Hustle, and HelloBar, and SUMO is by far the most robust.
The drag-and-drop editor is really clean and the forms look amazing on every device, every time.
Their built-in A/B testing is incredible and makes it sooo easy to test variations of forms or entirely different layouts or even pop-ups vs welcome mats vs slide-ins.
I can’t believe how responsive and helpful their customer support is. I’ve contacted them numerous times and they always get back to me immediately with a detailed response.
Highly recommend this for anyone who wants to grow their email list…
]]>Rating: 5 stars
Installing a new app is always daunting, even if you’ve done it before. The support I received was excellent. I strongly recommend Sumo, that’s why I have it on my three sites ??
]]>Rating: 1 star
Me parece lamentable lo mal que ha evolucionado un plugin que funcionaba de maravilla.
Actualmente lo he ido a instalar en una web de pruebas para un cliente y ni siquiera puedo logearme con mi cuenta de google.
Me sale este mensaje de error “You are not authorized for this site”
En fin… Solucionenlo lo antes posible por favor.
]]>Rating: 5 stars
excellent
]]>Rating: 3 stars
For a nice plugin like this, I’m surprised they don’t offer Instagram in their social sharing. Disappointed considering most of my followers are on Instagram.
]]>Rating: 5 stars
This plugin changes it’s features completely in last 6 months and now run with the paid module.
No more Sumo is trusted by over 600,000 businesses, It has only 1,00,000 active installs.
Rating: 1 star
this is scam.. shouldnt be in wordpress. 99% of it is paid sh.t
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