Rating: 5 stars
Recently purchased and installed Support Candy for a community website. We needed an easy to use and administer Support system for our Members.
This plugin seems to do the trick.
We had a few hiccups after installation and required some custom assistance, and support was prompt and responsive to our requirements.
Happy to recommend this plugin. It has all the features it promises.
Rating: 5 stars
The Service Desk Plugin has been easy to deploy with clear instructions. Its pricing policy is fair and includes an EOL license, which is reassuring. Developer support is responsive and helpful, addressing our questions promptly. Overall, it’s a solid choice for improving support?operations.
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The best Support Ticket plugin I’ve tried. The Free version comes with almost everything you need, and it is well structured from inside out. What stand out is the excellent support. Every little issue was answered very quickly so far. There is also a comprehensive KB documentation available in the developer’s site. While the Free plugin is feature-rich, some essential functionalities are available only through paid add-ons and you have to buy them all as one bundle even though you really need only one. It would be nice if the paid add-ons could be purchased separately to keep the cost low. And there is some room for improvement as well. i.e. There is no bulk import function for the drop-down selection field. If you were to enter US/Canadian provinces/states then you must enter them all one by one. Form styling is limited, and it provides only Gravity form integration. Hope these functions will be added in the future. Finally, big ‘Thank You’ to Milind!
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Hi
Fixed our issue very quickly. The issue was with our implementation and not the plugin, but they stil solved it all for us.
Rating: 1 star
No integrations with Telegram, WhatsApp, Facebook, etc.
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This plugin is easy to set up and efficient.
Every time we’ve contacted the support for clarification, we’ve received quick and accurate answers.
Rating: 5 stars
I had a project where I thought Support Candy would be a good solution, and so I deployed it on a test system. The software worked very well, and I had a lot of fun configuring it so that it was well integrated with the other material on the WordPress.
I tested the software for about three weeks, then the team decided that they did not want a ticketing system. I was disappointed, but Support Candy refunded the payment, and so the extended test was cost free.
This is however a good quality product, and if a project with the need for a ticketing system arrives, I will certainly consider Support Candy.
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We have been using the SupportCandy plugin for a while now, and I must say, it has completely transformed the way we handle customer support on our WordPress site. This plugin is packed with powerful features, and the support team is incredibly responsive and helpful.
SupportCandy is an exceptional plugin that delivers on all fronts. It has streamlined our customer support process, making it more efficient and effective. The combination of robust features and great support from the SupportCandy team makes this plugin a valuable asset for any business. I highly recommend SupportCandy to anyone looking to improve their customer support experience on WordPress.
Rating: 5 stars
We evaluated different solutions for a support tool / ticket system. SupportCandy offers a well-designed solution that is not only a great solution for public wp sites and shops, but a great alternative for any inhouse (IT) teams that need a ticket system to support their inhouse customers.
It is well documented, and we managed to implement all features we required for our (public) use case without help. Nevertheless, we wanted to use a different payment option for purchasing the premium feature bundle which hasn’t been an issue and was swiftly arranged and handled by the support team.
All in all, one of the best WP Plugins we are using.
Rating: 5 stars
We ended up choosing SupportCandy as our new helpdesk, after testing three different plugins for WordPress. The plugin has a lot of different options included and is very customizable. So the job to create a helpdesk that meets your requirements should not be too difficult. The plugin could be used as is. But there is also a bunch of extensions available if one should need to create a more advanced helpdesk environment. I also have to add some credit to the support team. We have been in contact with them a couple of times, and they are always helpful and quick to reply. I have no problem to recommend using SupportCandy with WordPress as your new helpdesk.
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besides the plugin being easy to use, I had a little problem with buddyboss but the support helped me quickly and I’m currently using the free plugin
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We have a client’s website that required a ticket manager and we chose to install the Support Candy plugin, and the truth is that it was a very wise decision. Support Candy is a ticket manager that is very optimized, you have many options to configure the management of the tickets that are received. They also have a fantastic support and development team, we had an incompatibility problem due to the website theme itself and in a matter of a day they reviewed the website, discovered the error and the development team very kindly fixed the theme for us without ask for financial compensation in exchange.
Honestly, if I had to choose a ticket management plugin again, I would without a doubt choose Support Candy again, and not only because of the plugin but because of the great team they have that is always willing to collaborate.
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SupportCandy is a breath of fresh air! After using various ticket systems and support departments for a while that caused more frustration than a Wow feeling, SupportCandy was a relief! Everything is simply working! After raising a problem, which later turned out to be my own mistake, Milind resolved it within a few hours! Direct, very helpful and more than friendly. Top!!!
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This plugin is a complete, flexible, feature-rich and fully functional ticket system. Even in its free version it is absolutely capable of satisfying every need. I was pleasantly surprised. The support is no exception either, they responded to me in a very short time and solved my problem. If all plugins were like this it would be a dream!
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Review: SupportCandy – Customer Service System
Description: SupportCandy is an invaluable WordPress plugin that has revolutionized the way I handle customer inquiries on my website. It offers a seamless and efficient system for managing support tickets, ensuring that every customer interaction is handled promptly and professionally.
Key Features:
Suitability: SupportCandy is a game-changer for businesses that prioritize excellent customer service. Whether you’re a small business owner or a large corporation, this plugin offers the tools and support you need to deliver exceptional support experiences to your customers.
Personal Experience: Since implementing SupportCandy on my website, I’ve been thoroughly impressed by its performance and the level of support provided by the team behind it. Any technical issues or questions I’ve had were addressed promptly and professionally, allowing us to maintain seamless customer service operations.
Summary: In summary, SupportCandy is a must-have solution for any WordPress website looking to elevate its customer service capabilities. Its intuitive interface, comprehensive functionality, and exceptional technical support make it an invaluable asset for businesses striving to deliver outstanding customer experiences.
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I have been using SupportCandy for some time now, and it meets my needs in practically everything I need, from simple to super complex systems!
I have requested customized addons and the team was super quick and helpful in development, charging a fair price and providing assistance when necessary!
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Saving time, huge support, professional and more, you will never regret.
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I love the plugin and but above all support is the best added value, Tthey are always reachable and available to fix any issues. Good job!
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Worked tirelessly to resolve an issue.
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We use the system internally in the company for support purposes. We are 100% satisfied with it and look forward to further updates. If there is a small problem, you will be helped very quickly.
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Had a problem with attachments not working and opened a support ticket with them. They handled everything and even put up with my mistakes along the way ??
Stellar support, especially for a free plugin. Never seen anything like it.
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After update 3.2.4 version, custom files format attach have issue. Is only possible attach image files and zip files. In previous version 3.2.3 i’ve no issue on attach *.emb, *.pes and *.jef embroidery file format.
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Tested out several sollution, but this one stands out.
The main reason is with email piping, you pipe direct not trough forwarding external emails.
A lot of customizations.
Needs a little more features, but the team is eager to assist.
Also support is fast, even with the free version, but for the price asked is a no brainer.
Rating: 5 stars
Great plugin and great customer support.
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Milind was the support agent that helped me. My theme was causing issues with new tickets being created and drop-down menus. He was quick to respond and fix the issue with custom CSS. Because of him and the amazing product they offer, I decided to purchase a lifetime license. Thanks again!
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SupportCandy is amazing! Encountered an email notification issue, but their team provided quick and effective support, solving the problem swiftly. Highly recommended!
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Good plugin and reactive support.
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Awesome and great plugin which updated always
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For years, I’ve tried searching for the right support ticket plugin. I have used a few of them from a limited selection without using an online service–which can be costly.
After trying the ones that I did, the one that stood out for me as the better option was Support Candy. Yes, I started with the free version, but because Rough Pixels provides support to our theme users/customers, I opted in for the paid version with a couple of add-ons. Well worth it, but even the free one does well enough for anyone starting.
There have been times I needed support, and this is often the deal breaker for me if a provider does not follow up. However, hats off to the team at Support Candy for their support–thank you!
Regards,
Andre (RoughPixels)
Rating: 5 stars
The support team for this plugin are very responsive, helpful, and determined to make this plugin as functional as possible. I enjoy using this plugin and feel that I am in good hands.
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