Rating: 2 stars
We have been having problems for a few weeks now with different chat bugs. For example, we are not receiving the images users leave in the chat. Among other things. We have tried in every possible way to contact Thrivedesk to see what is the problem and if they can fix it. For weeks now, like I say, we have received no answers. Starting to think if the plugin is not supported anymore.
]]>Rating: 1 star
Support is really bad. There are critical issues not being resolved for months! Emails are gone, not reaching the inbox. So there’s no point using this app or plugin.
]]>Rating: 5 stars
#Update – 10 Feb 2024
Solved by #Parvez Akther
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The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening.
This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk’s failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.
Rating: 5 stars
This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)
We recommend ThriveDesk ????
Rating: 5 stars
I love using Thrivedesk with WP. It makes managing customer tickets a breeze!
We manage several different websites & each has it’s own Support center, but all websites are managed by the same team. Thrivedesk makes this easy with separate inboxes for each website which keeps everything clean & organized!
Nice job team!
]]>Rating: 5 stars
I have been using the ThriveDesk plugin for my website, saaspirate.com since I recive alot of partnership requests and you can see in the website I am using regular contact form plugin and I just fowarding mails to thrivedesk special email address, for a while now and I must say, it has been a game-changer for my business. As a SaaS company, providing efficient customer support is crucial and ThriveDesk has helped me achieve that.
One of the things I love about this plugin is its ease of use. The support system is intuitive and allows me to easily track the status of each ticket, ensuring nothing falls through the cracks.
It also comes with features like canned responses, knowledge base, and automation rules which have saved me a lot of time and effort. The knowledge base feature, in particular, has been very useful in reducing the number of repetitive queries I receive.
Overall, I highly recommend ThriveDesk to anyone looking for a reliable support plugin for their site.
]]>Rating: 5 stars
We needed a way to streamline customer support and ThriveDesk had us up and running in no time. The integration with ChatGPT is amazing! We can now respond to customers quickly and accurately. ThriveDesk is the go-to live chat and help desk system for any organization that needs an efficient, cost-effective solution!
]]>Rating: 5 stars
I’ve been using ThriveDesk on my business site for about a month.
It’s serving our purpose really well.
Good Luck to the amazing team.
]]>Rating: 5 stars
ThriveDesk is an ambitious help desk software that has the potential to be the best. As an early adopter, I’m glad to hop onboard ThriveDesk and hope to see it progress well as a Help Scout / Zendesk competitor
]]>Rating: 5 stars
ThriveDesk is easy to set up and the features are excellent.
]]>Rating: 5 stars
This plugin has great potential besides the UI of the tool itself is wonderful.
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