I used to be able to get messages via Facebook messenger. But this is no longer working even though the settings > Facebook Messenger Integration page states “Your Facebook Messenger integration is active. Messages from your customers will appear in your Tidio Inbox.”
]]>tl;dr tidio is one of the only scripts that won’t delay js.
Tidio loads 600kb of files upon load. t it’s not possible to delay load (litespeed cache) or css. There’s literally no reason for it to load before user interacts with page.
Is 600kb high? tidio website is absolutely not optimized, so it takes 2,5mb to load. wordpress page is only 300kb and upon user iteraction is 1,2mb. the website I work on is normally 400kb, with tidio is 1mb.
additionally all the calls to other domains are slowing down website even more
I’ve found on the website this code, deactivated wordpress plugin, replaced PUBLIC_KEY with my public key and it’s working. Am I missing anything by using custom implementation?
setTimeout(function () {
var tidioScript = document.createElement('script');
tidioScript.src = '//code.tidio.co/PUBLIC_KEY.js';
document.body.appendChild(tidioScript);
}, 5 * 1000);We are using Autoptimize to improve site speed. We have excluded Tidio at /wp-content/plugins/tidio-live-chat/ from Autoptimize but Tidio still does not open.
Is there something else we need to exclude for Tidio to work?
]]>Hello.
The plugin adds a preconnect link.
In our case, it’s unnecessary and wasteful.
I’ve tried unhooking the addPreconnectLink function, but couldn’t make it to work.
Would you be able to share a code that properly unhooks the addPreconnectLink function?
Thank you.
]]>Tidio widget does not show for logged-out (regular) visitors.
But it shows fine for logged-in admins.
What’s the issue here please?
]]>After installing, clicking on the panel on the left of the wp admin page takes me to a grey screen that says “This content is blocked. Contact the site owner to fix the issue.”. I have uninstalled and reinstalled the plugin and tried it in an incognito window and the same issue arises. Thanks
]]>Hello,
I saw in my console dev this error from your plugin and it’s about preloading the font, How can I solve this problem?
Thanks,
]]>Hello.
The plugin automatically adds a preconnect <link> tag.
In some cases (for example when blocking until cookie consent), this isn’t optimal.
Please allow to opt-out or preconnecting
Thanks.
]]>I recently installed this plugin on a staging site to give it a try. When in the WP Admin dash, I click on the Tidio Chat in the left menu bar, and the page it loads is blank. All other plugins/settings pages are working in the site.
*** So it turns out it was a Safari issue. ***
]]>
Hi, your app looks great and we are thinking of switching from Zopim to Tidio. The only problem we have so far is the front end chatbox for users only shows when we are logged in as a WordPress (self hosted) admin. Tested in 3 browsers and all have the same behavior. For examplke Microsoft Edge has no plugins/extensions etc, bare bones browser and it does the same thing, if not logged into WordPress admin the front end, user chatbox does not show. As soon as you login to admin, the chatbox appears.
]]>Hi, the chatbot widget on my website was working fine until I tried to edit my website. I temporarily disabled the widget while editing and renabled the widget again once I was done.
However, after I renabled it, the widget stopped showing up on my website front-end. However, when I go to the edit page (Divi Builder), it is on the bottom right on my screen. I have tried reinstalling the Tidio plugin but it does not fix the issue.
Any assistance will be appreciated.
Not showing live chat after installing the plugin and connecting my account. I installed WP Fastest Cache and used Blazing CDN. That can be the reason? Or something else?
]]>Any chance to having a full integration with WooCommerce (order tracking, coupon creation, product catalog) like we currently have with Shopify. That would help a lot.
]]>Does Tidio Chat plugin support the latest php versions?
8.0?
8.1?
8.2?
]]>hello,
After updating the plugin, this notification stuck at the admin dashbore, and the “x” button is not working:
Meet Lyro – the conversational AI chatbot for your websiteWordPress users will be able to automatically solve up to 70% customer problems with Lyro – Tidio’s latest AI chatbot.?Try it out with 50 free AI-driven conversations.
please advise how to remove it as it is anyyoning
We want to move the iframe so it is 150px from the bottom of the page on mobile.
We’ve used this
https://help.tidio.com/hc/en-us/articles/5464851341724-Widget-Position#higher-lower-position-
however there is already css added to the iframe of ‘bottom: 0px !important’ which overrides any attempt to change it. Any ideas?
]]>Hello,
I use the chat and I get too many spam messages. Is there a way to block them or add a captcha or some other verification method to secure that is not a bot?
]]>So I have recently installed Tidio on my website. On the main page, https://www.example.com is wordpress but I did not use the tidio plugin. I copied the javascript code and inserted it into the header. Then on the subdomain of the website even though it’s not wordpress, sub1.example.com, I insert the same tidio javascript code I put in wordpress expecting it to behave the same. Pre-chat survey asks for name and phone number and when given it works. The problem is when you go to the sub1.example.com, it asks for another pre-chat survey that is another name and phone number and previous chats on the main domain are not transferred to the subdomain a other behave differently just that they have the same operators, the same looks but different chat. Is there a way to go around this?
]]>In previous versions of the plugin, the plugin could be activated per sub-site on a WordPress Multi-Site environment.
Now for some reason, it now says Network Only.
Why is this a thing now, we don’t want or need it Network Activated.
]]>Trying to implement tidio chat with a different button. It is working with a few problems. Here is the script i used. I added the touchstart to make it work on a mobile as click click event didnt work on mobile.
(function() {
function onTidioChatApiReady() {
window.tidioChatApi.hide();
window.tidioChatApi.on("close", function() {
window.tidioChatApi.hide();
});
}
if (window.tidioChatApi) {
window.tidioChatApi.on("ready", onTidioChatApiReady);
} else {
document.addEventListener("tidioChat-ready", onTidioChatApiReady);
}
document.querySelector(".fm-item-2-4").addEventListener("click", function() {
window.tidioChatApi.show();
window.tidioChatApi.open();
});
document.querySelector(".fm-item-2-4").addEventListener("touchstart", function() {
window.tidioChatApi.show();
window.tidioChatApi.open();
});
})();Issue 1 – On mobile it functions great, opens etc. If you swipe left or right to close the chat, the browser is not scrollable and kind of frozen. Links still are clickable on the page but can not scroll. If you click close on the chat, all works as expected.
Issue 2 – works as expected on desktop on any non woocommerce pages. On woocommerce pages it opens then quickly closes.
Any suggestions? im not good with javascipt so maybe I have an issue there
]]>Hi,
My users can’t upload documents, how can I solve this?
]]>Decision (Quick Replies) don’t show the full text, but shows dots (…) instead , see the screenshot above
]]>The if statement within src/TidioLiveChat.php line 42 prevents the plugin from operating if the user does not have the capability to install plugins (which is common on our multisite install), despite being able to manage_options as set within src/Admin/AdminDashboard.php line 48. In our use case it restricts the use of your plugin to super admins only.
The if statement is redundant as manage_options should be sufficient.
]]>The chat widget when used on cell phone is in the wrong position when activated – it’s un-useable as only 94px is showing unless I force the height to 400px, but then because of the high Z-index value, it prevents content buttons being clicked
this is the code
@media only screen and (max-width: 980px) {
#tidio-chat-iframe {
bottom: 0px !important;
height: 300px !important;
right: 14px !important;
}
}
]]>Is it possible to only show the chatbot for logged out users?
]]>Hi!
I tried to integrate chatbot on an the book now button in HERO section
With this code the button is not clickable.
]]>Hello,
Thank you for your great services.
I was trying to change the position of the mobile icon widget and i used the following code:
/*Edit the 0em number according to your website for desktop*/
#tidio-chat-iframe { margin-bottom: 0em !important; }
@media only screen and (max-width: 980px) {
/*Edit the 0px number according to your website for mobile*/
#tidio-chat-iframe { margin-bottom: 0px !important; }
}
It is working fine, but the margin affects all the windows so the closing button and the agent name will not appear. Is there a way to only move the icon without touching the chat frame?
]]>Hello,
Does the Google Analytics integration with Tidio support GA4?
I’ve got it working with GA Universal, however struggling with GA4.
Is there a guide for GA4 integration ?
Given that GA Universal will stop processing July 1, 2023 it would be good to know when GA4 will be supported if not already.
I need to know if your plugin provides the service that allows buyer user to chat with another seller user when they buy their service inside our web. I have a web that have two types of users, one is the seller and one is the buyer, so i need the buyer of the service to be able to chat with the seller of the service. Does your plugin app allow that or any ideas of how can we arrive to do that?
]]>Hi,
How to change the font style of the chat. I would like to change to “Open sans” which I’m using on my whole website.
Best Regards,
Damian