Rating: 5 stars
we use this plugin as is to support government and hospital sector clients
]]>Rating: 1 star
Hi
why after installing your theme I can see a new menu in left side navbar saying : Featured themes ?
If Im installing your theme ist because I need a support servizc for my website then why adding a weird ” Featured Theme ” without letting user knows about it before?
I saw this thing after a week and I had to loose hours to get finally where is comming that weird thing.
Waiting for an honest responde.
Cordialy
Kiril
Rating: 5 stars
uCare- Support ticket system is a properly structured plugin system, which handles the tickets raised by customers pretty structural and makes it easy to manage and update the ticket status. One of the best things about this plugin is that it can be easily incorporated in the website as it runs completely different from the actual website.
The system is quite fast in assigning the tickets to agents for faster query solving and its pretty lightweight too as there is no time gap when loading the website.
Also, we can change the language to multiple major international languages which makes it easier for the user to raise a ticket and for us to handle it.
Overall, I like the UCare-Support ticket system and I have also incorporated it into my existing website.
I would definitely suggest this plugin to everyone.
Rating: 5 stars
Ucare help desk is a true help guide that actually helped me in resolving my issue. The customer support is simply amazing and quick when it comes to response. I really liked the way the customer care representative made a quick response to my query. My first experience with the Ucare support was so good that i have recommended it to my friends and people I know. This help portal is definitely a good platform to get your queries and issues solved. Thanks a lot ucare help desk!
]]>Rating: 1 star
This plugin is terrible. It has a lot of bugs. I CAN NOT DELETE, SUPPORT IS POOR, I BOOUGHT THE PREMIUM pluging ZERO support. When I press create Ticket nothing happens. Its a TERRIBLE PLUGIN
]]>Rating: 1 star
I used to love this plugin and now am very sorry for installing it and very worried about potential possible security issues. I was told by my web host provider a day or two ago that in their opinion they say the plugin as blocking access to their databases. They told me not to worry, however, as they were sure the plugin developer would issue a update or patch. Now just tonight, I went in to work on a site and could not use the pagebuilder Divi. Divi simply would not display at all and was clearly blocked. When I deactivated Ucare I could access Divi again. When I tried to delete it I could not. When I checked the forum I could see others complaining about being unable to delete the plugin and not getting any responses. This is causing concerns. I tried to delete the plugin myself and could not so will have to get my hosting provider to help me use FTP to see if it can removed that way. But so far….strange issues that are concerning and no response as to the inability to delete the plugin if you should want to do so….
]]>Rating: 1 star
It broke my EDD website and my week’s work gets wasted. And you will never be able to delete the plugin from WordPress admin area. You have to delete this garbage from cPanel file manager.
]]>Rating: 1 star
This plugin has been very poorly developed. It has a lot of bugs. And the funny thing is that it is impossible to delete the plugin. I get Fatal Error message.
]]>Rating: 1 star
This plugin has been very poorly developed. It has a lot of bugs. And the funny thing is that it is impossible to delete the plugin. I get Fatal Error message.
]]>Rating: 1 star
Ucare doesnt work with custom themes, and support is the worst I have ever seen, 4 days to give you an answer, a generic one from copy paste, dispute open in paypal, do not use this plugin
]]>Rating: 1 star
Many translation strings (.pot) completely unsynchronized, out of date of php pages, never recommended for other languages.
]]>Rating: 5 stars
Nice plugin. Support is very responsive.
]]>Rating: 5 stars
Amazing plugin! I was looking for FREE support system that could work with WooCommerce. uCare – Support Ticket System is exactly what I need. You can brand it with your logo, customize colors so your customers will know it is your company support zone. It is very easy and pleasant to use system. Clients receive notifications immediately, and you either. You can be sure that you never miss important messages and will help your clients fast as the best support in the world.
Just be careful to documentation and you will not find yourself in stupid situation like me when I had no received email notifications )) Read Docs (they are great).
I want to thank developers who answered me with patience and care.
Well done guys! I am your fan. Take five! ??
Highly recommend uCare – Support Ticket System.
Rating: 5 stars
Really pleased with the customer service. They are happy to help sort issues out and explain what they have done. Just gave wp-admin and ftp access and all was sorted. Hoping that they will take on board feature suggestions.
Well Done!
]]>Rating: 5 stars
uCare is a good support system. Had to look for a while because I needed a standalone version that works great for my use.
After using it for a while its very nice to work with.
]]>Rating: 5 stars
I great and excelente plugin. if you search for a help desk , uCare is the plugin for it
Congratulations
I translate plugin to Pt_BR (brazilian Portuguese)
Thanks
]]>Rating: 5 stars
This plugin with awesome features is provided free. An alternative to expensive support management systems presently available. Plugin allows to manage the support system of the management including the management of the support staff and the feature for clients to track their ticket status. 5/5 for this plugin.
Thank You UCare Support Team for this great Plugin.
Rating: 5 stars
5star – Setup is quick and easy
5star – Process is user-friendly
5star – Layout is intuitive and easy to follow for both support staff and seekers
5star – Support is timely and friendly
Great all round well thought out and useful support system.
Thank you
Rating: 5 stars
Served my needs well.
]]>Rating: 4 stars
Love this plugin!! Really its pretty functional for a freebie. Only reason I did not give a 5 star review is because i had to contact support to get a key, the plugin, and installation instructions for an addon to Ucare I purchased. Guy on the support site was very helpful, but i do hope they improve their instructions, and their emails in the future lol.
]]>Rating: 5 stars
Like the idea. This plugin is fast and simple. There are alot of potential and the developer will implement new features soon.
]]>Rating: 5 stars
Clean interface. Simple to use. I will use it for my project.
]]>Rating: 5 stars
Works as expected. Customers receive email notifications as soon as an agent responds to their ticket. Our Support inquiries are now much more organized, well managed, resolved more efficiently, and accountability on our team has increased.
]]>Rating: 5 stars
5/5 This plugin is FAST. This is a full blown support system that integrates with your e-commerce website. It offers two complete user interfaces; one through the WordPress admin panel for administrators and the other through a fully featured single page application (SPA) on the front end. The single page approach is very beneficial to the plugin’s performance because it is able to load only what it needs and in real time. It also provides an efficient tabbed interface and clean layout so that your agents can easily access the information in proper context so they can focus on what matters; helping customers. The system is also careful to notify users about the status of their ticket through fully customizable HTML email templates with shortcode support. If you’re a shop owner or a small company transitioning from an email inbox for support this plugin will provide you with a simple easy to learn interface and a productive workflow all for the low low price of free.
]]>Rating: 5 stars
This plugin provides you with a lot of features that any website operator with clients needs. It is a thoroughly thought out plugin, with a great user interface. uCare is integrated with WooCommerce and Easy Digital Downloads allowing you to use with or without those plugins. uCare allows you to run your support system, manage your support staff, and allows your clients to track where their tickets stand.
]]>Rating: 1 star
After inslall and activate, My site is shut down.
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