Wondering if this plug-in is still be actively supported?
]]>First of all I would like to thank you guys for building such a robust plugin, I’m almost there setting up all I need, but now I want to know is there a way where the guest users can view the tickets list of all the other guests without login/registration ? Thanks in advance!
Also can a guest user submit a ticket without login/registration ?
]]>Is there a way to assign tickets to users based on woo commerce products or purchases?
I am looking for a way for customers to talk with vendor contacts of purchased products and track emails.
Hi,
I want to add the option to raise tickets on the user profile page so that only the registered users of my website can raise queries. Is that possible?
]]>How customizable this plugin is? I mean, I use Visual Composer (wp bakery).
Is it possible to arrange order of fields in the Ticket creation section?
Is it possible to customize filters? I mean include some, omit others?
I’m about to purchase premium (wordpress) but need to know if I could customize it.
]]>My client wants to log the location (GPS) and pictures when agent is resolving the ticket. This is for field service agents using the Support HelpDesk in their mobile phones.
This application will be used in a big industrial factory. The tickets will be for repairs, painting and others related to maintenance. The field service technicians will be carrying their cell phones and they should register the time they started to work in the ticket, take pictures and the time and location should also be registered when they update the ticket in the place where the work was done.
Nice plugin you got. Keep it up. But i could not use it. I spent more than 40mins looking for how to add the support or ticket into a page for use. The info on how to insert the ticket shortcode into a page is hidden. I could not still find it up till now. So annoying. I only saw countless info about the configurations. I had to disable and use another plugins that makes things easy.
]]>Hello there,
Is it possible if any ticket submit or reply, instead of email the notification show it for specific user inside the site?
Thank you,
Best
Hi Olivier
I purchased the WATS premium on 06sep14, and we installed on march 2017.
version was 1.059 then.
As far I know support / update is due
fetching my emails gmail blocked the original file,
1) If i want the original file can I get a copy?
2) Its possible to get a later version released between 06sep14 and 05sep15 ?
Subject: WATS Premium
From: [email protected]
Date: Sat, 6 Sep 2014 21:35:57 +0200
To: [email protected]
Merci Beaucoup, encore une fois
]]>Hi, my history is a little weird, see below
I’m getting new customer tickets
I see that each new ticket is a WP post.
however, as an admin I don’t see how to reply, I got just the option of “edit ticket” (post)
is it normal?
replying on customers ticket will appear as an edition to the post?
as a new comment? as a new post?
intro: I purchased WATs about 3 years ago, and never went in production, now (two months) ago, I did went in production.
so, my very basics
Merci Beacoup.
]]>hi,
it’s possible, that the login data(ticket system) is different of the wordpress login data?
and it’s possible, to create and send the login data automatically after a sale?
thx
regards
I’m getting a number of database errors from this plugin. Here are two of the recent unique errors:
WordPress database error Unknown column 'post_type' in 'where clause' for query SELECT wp_comments.* FROM wp_comments WHERE comment_post_ID = '3149' AND comment_approved = '1' AND post_type != 'ticket' ORDER BY comment_date_gmt DESC LIMIT 10 made by require('wp-blog-header.php'), wp, WP->main, WP->query_posts, WP_Query->query, WP_Query->get_posts
It looks like wats_filter_comments_rss is appending a where clause without knowing what’s being queried. In the case of the error, we’re querying the comments table, not the posts table.
WordPress database error Unknown column 'wp_comments.comment_date_gmt' in 'where clause' for query SELECT wp1.comment_ID FROM wp_comments AS wp1 LEFT JOIN wp_posts AS wp3 ON wp1.comment_post_id = wp3.ID WHERE ( wp1.comment_approved = '1' ) AND wp1.comment_post_ID = 39282 AND ( \n wp_comments.comment_date_gmt < '2017-01-25 22:30:12'\n) AND wp3.post_status = 'publish' AND NOT EXISTS (SELECT * FROM wp_commentmeta AS wp2 WHERE wp1.comment_ID = wp2.comment_id AND wp2.meta_key = 'wats_internal_update' AND wp2.meta_value = 1) ORDER BY wp1.comment_date_gmt DESC made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), do_feed, do_action('do_feed_rss2'), WP_Hook->do_action, WP_Hook->apply_filters, do_feed_rss2, load_template, require_once('wp-includes/feed-rss2-comments.php'), comment_link, get_comment_link, get_page_of_comment, WP_Comment_Query->query, WP_Comment_Query->get_comments, WP_Comment_Query->get_comment_ids
It looks like there’s some code to replace wp_comments.comment_date_gmt with wp1.comment_date_gmt, but it’s not catching this query.
Note: I’m using version 1.0.61 of Wats Premium.
]]>Hi, I have WATS premium and when I use the front end form submission it doesn’t submit the ticket and just reloads the page. Help would be much appreciated, thank you
]]>I’m getting consistent 404’s logged in 20170112_webmaster_localhost.log for this tipe of image
/wp-content/plugins/wats/css/images/ui-bg_inset-hard_100_fcfdfd_1x100.png
It is not in the folder and I didn’t remove it. Please update your plugin.
Thanks.
]]>I’m very interested in this plugin. I post this message to see what the response time is of the builders. Last response and question is from a while ago, so thats a good signal. Updated just 3 weeks ago.. Nice. Is there also a pro version of this app?
]]>Hello,
Is there native ability to have tickets automatically created on a certain date? Sort of like a recurring ticket? Such as “Install Monthly Server Patches”?
Regards,
Austin
I’m keen to find a Support Ticket system that features a front end view of all tickets that can be accessed by any Admin (and not rely on having the administer via the WordPress Dashboard).
Is there a way this plugin could feature this?
]]>As per my requirement I need to edit the success message after the front end form is submitted. I need to create a pop and edit the text to something that relates to my work. Is it possible in the wats settings in the back end or do I need to edit the code.
If I need to edit the code how come I can edit the code even when upgraded the edit still stays.
Thanks
Balaji
Hi,
My requirement is let’s assume i am a taxi company admin and i need to register a hotel company as a agent. So that they can be login to the system and make a bookings/tickets with a different price rates than a normal customers. This information will pass to the taxi company admin and the customer(with a message saying xx taxi has been booked for you at 12pm etc..)
Hotel company need to have their booking details as a list.
Hotel company capable of adding a new user to their system so if the hotel company is absent on a day someone else can book for them.
Also need to customize your plugin field.. Can it be done?
Thanks
]]>Two Questions before purchasing:
1 – When a ticket is opened from the front end of the site, is it possible to have notifications automated by department? So the user would select from a couple options, then the appropriate people would be notified as needed.
2 – Do our ‘support’ personal need access to the back end of our website? Or can we create a place just for them to use when responding to tickets?
]]>We are currently upgrading to the latest version. Our company loves this plugin. It’s been a GREAT solution for our support needs.
]]>Hi there. Does your plugin have a way to be included differently in different pages?
For example in one page it might be set to submit tickets categorised as “Support Request” (as the preselected or only option) and in another as “Repair Requests” (as the preselected or only option) – maybe by a custom shortcode?
Ta for any help!
]]>Hello,
I am using version Version 1.0.57 of WATS(premium) and I am seeing quite a few entries regarding `Incorrect Use of wpdb::prepare()
Used in wp-content/plugins/wats/wats-lib.php` in my debug log.
Apparently The query argument of wpdb::prepare() must have a placeholder. This message was added in version 3.9.
How can I remedy those without necessarily upgrading to the newest version – I am happy with the product and don’t need any of the new features, not to mention that I added quite a bit of customization and upgrading would be a major headache…
]]>I paid for the upgrade before testing with the community version, which may have been ill-advised, because I was in a hurry and the feature I needed (submit from front end) was only available in premium. Still haven’t received that mysterious “email with plugin attached”, though, so I decided to give the community version a shot.
And I immediately found a big issue.
wats-head.php:60
$plugin_url = trailingslashit(get_option('siteurl')) . 'wp-content/plugins/' . basename(dirname(__FILE__)) .'/';
DUDE. DUDE. There are constants for a reason. I never, ever keep my plugins in “wp-content”. That’s where traps for skriptkiddies go. Update your files to use the plugin directory constants. Or better yet, if you are always pointing to files that are relative to your plugin, use the PHP magic constant for _FILE_…here’s how I do it:
$this->the_path = plugin_dir_path(__FILE__);
(of course this is inside a class structure)
I hope I see that premium email soon. I’m intrigued by what you’ve got going here, but it’s just not portable with the hardcoded paths.
]]>We are using WATS Premium for ticketing and recently updated our theme from Bravo to Medicenter. But we found an issue where when we are clicking on any ticket its opening with details but not showing any fields to update. However in Bravo it was showing to update. Our users who are assigned with tickets are unable to update the tickets.
Please help and provide a solution
Thank you
]]>I already purchased the WATS Premium and and customizations and had it running on my website and with a large archives of tickets…..and when I upgraded, my front end displays the message, “The frontend submission form feature is only available in the premium release. Don’t hesitate to order it!”
How do I enable the premium features that I already paid for? Also How can I recover my Ticket archives that were already in the system? It’s imperative that we have those back.
Thanks,
Rhonda
I have downloaded,installed and activated Wats plugin of wordpress.Now I am able to see it under settings.But when I login to my site is not appearing on my homesite.Is there someething to change?. How to do I get it functional?.
]]>I already purchased WATS Premium (and customizations), but when I upgraded, my front end displays the message “The frontend submission form feature is only available in the premium release. Don’t hesitate to order it!”
How do I enable the premium features that I already paid for?
Thanks,
Karen
I want to change the Language to German, how do I do that?
Best Regards
]]>Dear sir,
I tried somany times but i con’t done it please help me in setup my user
want to register only with his email and submit ticket or verify. i checked
many plugins but only in this i got that.
error am getting is :
on this page https://onlineagents.in/online-agents-submit-complaint/
The frontend ticket listing feature is only available in the premium release. Don’t hesitate to order it!
Rd’s
Aleem